I am running Office 365 Personal and I use the desktop versions of Outlook 2016. Periodically, when I start the application, a banner like the one shown below pops up. I don't want the mobile app because I use a different mobile client (one which is a tonne better than Outlook). How can I stop these messages? I have searched a lot online and have spent a long time with Microsoft chat support for Office. All the 'solutions' I have found involve submitting a request form to Microsoft , adding an entry to the registry , or adding different registry entries but it seems that these only work if you are running corporate versions of Office 365. During the support chat with Microsoft the Level 3 agent (giving advice via the Level 1 agent I was connected to) allegedly said that this couldn't be turned off in the Personal version of 365, but running Outlook in Safe Mode did stop the messages, which suggests there is a way to do it in the registry somehow. I have also tried running Outlook normally with ALL the plug-ins disabled, but it made no difference. I really hope there is someone out there who has found a solution for this as it really bugs me. Thanks, Angus

Hi @Angus Kitchin , Welcome to our forum. Have you tried to test with the method of register key as you mentioned? If so, for your issue, I have tried to test on my Outlook 365, I would also see a similar tips when I open Outlook like below: And I found the tip would disappear when I turn off the "optional connected experience", so it's suggested to turn off this option to check if it could also work for you (File>Options>Trust center>Trust center settings>Privacy option>Privacy settings>turn off this option) Hope that would also be helpful to you. If the response is helpful, please click " Accept Answer " and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

It turns off a ton of features. MS is incompetent. List of features disabled: https://learn.microsoft.com/en-us/deployoffice/privacy/connected-experiences

Outlook displays TAKE YOUR OUTLOOK ANYWHERE ... How do I stop these messages?

Accepted answer

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-01-25T06:30:12.577+00:00

Hi @Angus Kitchin ,
Welcome to our forum. Have you tried to test with the method of register key as you mentioned?

If so, for your issue, I have tried to test on my Outlook 365, I would also see a similar tips when I open Outlook like below:

And I found the tip would disappear when I turn off the "optional connected experience", so it's suggested to turn off this option to check if it could also work for you (File>Options>Trust center>Trust center settings>Privacy option>Privacy settings>turn off this option)

Hope that would also be helpful to you.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-01-29T11:52:46.89+00:00

Hi @Angus Kitchin ,
Does this issue have any updates? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

Angus Kitchin 31 Reputation points

2021-01-31T11:19:59.147+00:00

For some reason the forum didn't notify me that anybody had responded, so I have only just seen your suggestion. I have now tried it and will accept the answer if it is still working after a couple of days. Wouldn't want to jump the gun. Thank you for your help.

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-02-03T07:10:46.707+00:00

Hi @Angus Kitchin ,
Thanks for your update.

For some reason the forum didn't notify me that anybody had responded

Have you enabled the notification as the documentation mentioned? And could it work normally now?

Also, doese your issue have any update now? If so, please feel free to post back :)

Angus Kitchin 31 Reputation points

2021-02-03T07:40:22.537+00:00

Hi JadeLiang,

I can confirm that the solution which you have provided does work and turning off the 'Connected Experiences' does remove the annoying banner adverts for the Outlook app. However, it also stops a whole heap of other features within Outlook. These are listed in the Connected Experiences in Office. The one which I use most is the automatic completion of street addresses when entering a location for an appointment. I've managed quite well in the past without that, but I have had to look up specific details and the feature of Outlook doing this automatically is a real bonus. It is a benefit which currently outweighs the irritation of the banner advert, and so I have actually undone your solution.

Do you know of a way to specifically re-enable the address look-up without the annoying banner advert?

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-02-04T06:46:12.547+00:00

Thanks for your reply. I have indeed researched a lot but just found this option could work for it and it seems to would affect other connected experience, so we may need to choose what option that we need more now. Due to I haven't used the address look-up option before, I would continue to research for it and if I have any update, I would post back here:).

Philip Duke 1 Reputation point

2021-02-04T11:25:32.097+00:00

This does work but is a bit of a sledgehammer as it turns off a lot of other stuff. Maybe in the next decade MS will fix this dumb banner bug, but doubt I'll be notified - so I'll plough on missing all the useful connected features.

Angus Kitchin 31 Reputation points

2021-02-06T17:09:32.017+00:00

Thank you. The fact that the option exists for business users of Office 365 to turn off this banner (via registry) surprises me that it doesn't extend to home users as well. Perhaps it will filter through eventually. Perhaps they'll also sort out the "The item has changed" annoyance when moving something from one folder to another, but that is a different thread. (Seriously, though. Damned annoying!)

Angus Kitchin 31 Reputation points

2021-02-06T17:18:01.933+00:00

I have added my e-mail, but it wants me to "Sign me up for content updates, personalized recommendations, helpful tips, and more!" Why can't I just only select responses to posts? Why do I have to allow Microsoft to spam me with all the other bollocks?

Angus Kitchin 31 Reputation points

2021-02-06T17:35:38.57+00:00

Additionally, when I try to add in my e-mail address and hit save, I get the following error ...

!

It seems persistent, even after removing my e-mail address, logging out, clearing cache, logging back in, trying again, etc. etc.
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Outlook displays TAKE YOUR OUTLOOK ANYWHERE ... How do I stop these messages?

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