Rail Ninja: Train Tickets 4+

The app is easy to use, and the ticket I purchased (Marrakech to Casablanca) was good and worked without a hitch. I do not speak/read Arabic, and my French is very rusty. So, being able to do this at home here in the United States made the whole process very easy. And realizing that this can be done in other countries as well as here in United States, I have no doubt I will use this app again.

Dear Traveler,
Thank you for your review! We're delighted to hear we met your expectations. Wishing you many more amazing journeys, and we'd be happy to help you plan your next trip. Feel free to reach out anytime for assistance.

Honestly, I’m one of those people that likes to give people and everything the benefit of the doubt and because they had such high ratings I on the app despite some detailed horrible ratings, I decided to try it. If I could give 0 stars I would.

BAD MOVE. Don’t get this app, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than this app.

We are truly sorry to hear about your experience. We deeply regret any inconvenience caused during your interaction with our service. Customer satisfaction is our top priority, and we sincerely apologize if we fell short in addressing your concerns.

Regarding the modification fees and refund process, we aim to make our policies as clear as possible, but we understand that this situation has been frustrating for you. We are constantly working to improve our customer support and provide better resolutions in such cases.

Please reach out to our support team at [email protected] with your booking details, and we will do our best to assist you further. Your feedback is invaluable and helps us improve.

I got this app and bought a ticket from
Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

Dear Traveller,
Thank you for your review. We’re sorry to hear that your conclusions about Rail Ninja’s services were based on the responses of a third party. Please be assured that Rail Ninja is always responsive and eager to assist our customers. If you had reached out using our support team’s email address or contacted us via online chat, I’m confident you would have received timely assistance.
Regarding the cancelled train, we are unable to locate your booking using your nickname. Please reach out to our support team through the Support page on our website, and we will guide you on how to obtain a refund.