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How Dow Jones Keeps Its Team Productive, Innovative and Secure
The web browser is transforming the way its employees work and connect.
When Daniel Bernard arrives at work each morning, he opens a single application on his company laptop. “I start and end each day with Google Chrome Enterprise,” he says. Bernard, who at the time of this article’s publication on August 9, 2023 was chief experience officer at Dow Jones, says, “Chrome is core to how we work together.” Bernard left Dow Jones in May 2024.*
With more than 5,000 employees spread across offices in more than two dozen countries, Dow Jones, the company behind The Wall Street Journal, Barron’s and Factiva, depends on Chrome to keep its personnel productive and engaged wherever they are, Bernard says. “There’s profile sync, so you can use it on your phone, your laptop or your tablet device. It’s a great portal into our SaaS-based tools,” he says. “You can be on the go, you can be working at the office, you can be working remotely, and you have easy access to all the things you need—your data, your documents, your tools, your programs.”
One of his key goals, Bernard says, is to make sure Dow Jones employees have access to the best possible resources to do their jobs. “They expect to have technology that enables them to get their work done, that enables them to collaborate with others, to free them up to innovate and exchange big ideas. Google Chrome allows them to focus on building great products. Providing something that powers them up is really great for employee morale and their ability to get things done.”
The Browser Is the Workplace
There was a time, not that long ago, when standardizing on an enterprise browser wasn’t a priority for most businesses. “There’s definitely been an evolution,” says Philippe Rivard, group product manager, Chrome Enterprise at Google. “If you look over the last five to 10 years and the rise of software as a service, that’s allowed businesses to work in a more efficient way. As the web started becoming a platform for work, the browser became a focal point for productivity.”
Having tools that keep up with us and move at the pace of news and information is critically important. Google Chrome Enterprise really supports change and helps us innovate and serve our customers better.
Having tools that keep up with us and move at the pace of news and information is critically important. Google Chrome Enterprise really supports change and helps us innovate and serve our customers better.
For Google, that’s meant building on the work that made Chrome the leading browser for consumers to provide a strong set of management capabilities for enterprise IT teams. “Chrome Browser Cloud Management makes it easy for an administrator to set policies across the entire business,” Rivard says. “The tools that we’re building are designed to allow employees to work as effectively as possible, while giving administrators more control and allowing enterprises to really secure their environment.”
Bernard agrees. “From a global IT perspective, it’s easy for us to manage from a central location,” he says. “We can roll out automatic browser updates, manage extensions and make sure that people’s data is safe and secure.”
At The Trust, Dow Jones’s advertising content studio, Chrome has become critical to the team’s work. “On the design side, we’re using cloud-based SaaS tools to rapidly prototype our work and share it with colleagues or other stakeholders. Chrome is critical to that,” says Nam Le, head of design and engineering. “We also depend on Google Workspace, and Chrome’s tight integration with apps like Google Docs and Slides makes it easy to collaborate. We work with people all over the world, and being able to start a video meeting in Google Meet with one click is a huge timesaver.”
I don’t have to worry about security updates because Chrome does it automatically. I can worry about my craft—what we do as engineers and designers—instead of being concerned about browser security.
I don’t have to worry about security updates because Chrome does it automatically. I can worry about my craft—what we do as engineers and designers—instead of being concerned about browser security.
Over close to a decade, The Trust has built award-winning websites for major companies from leading financial firms to tech giants, something that requires robust, up-to-date solutions. “Chrome’s developer tools are essential to the building and debugging phase of any type of development process,” Le says. “The ability to know when events are firing, what order they’re firing in, any code errors that are being thrown, all can be found within the console. It’s a powerful tool and a resource that we couldn’t live without.”
The browser’s security features, and the fact that they don’t require any effort on the part of his team, are also critical, Le says. “I don’t have to worry about security updates or whether we have the latest tools to keep us safe from malicious sites because Chrome does it automatically. I can worry about my craft—what we do as engineers and designers—instead of being concerned about browser security.”
Rivard says Chrome’s enterprise strategy is built entirely around that focus—making sure end users can utilize the browser effectively and securely, while IT teams have the tools they need to manage it. “There’s a tremendous amount of work that’s happening behind the scenes to make it seamless and effortless, so that you can just go to the website that you want to and not have to think about security,” he says. “And that’s also reflected in the tools that we’ve built for IT administrators. We’re making it very easy for them to deploy and manage Chrome.”
That behind-the-scenes work isn’t lost on Bernard. “Having tools that keep up with us and move at the pace of news and information is critically important,” he says. “Google Chrome Enterprise really supports change and helps us innovate and serve our customers better.”
Find out what Google Chrome can do for your enterprise.
*This article was originally published on August 9, 2023 when Daniel Bernard was Chief Experience Officer of Dow Jones. He left the company in May 2024.