Cafe Roma - St Albans Info
- 79A St Peter's St, St Albans AL1 3EG United Kingdom of Great Britain and Northern Ireland
- +44 1727 837565
- [email protected]
- +44 1727 837565
- +44 1727 837565
Best PlaceJuice Reviews
It's a coffee and cake delight.
Staff know their coffee, and also know how to make it hot. It is not warm and frothy but just right.
They also do cakes and light entertainment if you have a window seat.
Part of me wants to give it less stars to stop it getting too busy, but it is a wonderful independent shop.
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Quick Facts About Cafe Roma - St Albans
Cafe Roma - St Albans Place has several strengths and weaknesses based on the comments provided.
One strength of Cafe Roma is that the staff know their coffee and can make it hot. This is an important aspect for coffee enthusiasts who value a well-made cup of coffee. Additionally, the cafe is praised for its selection of cakes, which adds to the enjoyment of the overall experience.
The cafe is also commended for its light entertainment, particularly for those who secure a window seat. This creates a pleasant atmosphere and adds to the overall charm of the cafe.
Another strength is that Cafe Roma is an independent shop. This is often seen as a positive aspect, as it supports local businesses and adds to the character of the area. The comment mentions that part of the reviewer wants to give the shop fewer stars to prevent it from becoming too busy, suggesting that there is a strong following and popularity surrounding the cafe.
A notable strength is the cafe's consideration for families. One comment mentions that they provided a small cup of warm milk with foam and chocolate powder for a toddler who tried to drink a cappuccino. This level of thoughtfulness towards families and accommodating their needs is a positive aspect.
One weakness of Cafe Roma, as mentioned by a comment, is the behavior of an older staff member in the mornings. They appear grumpy and preoccupied, which detracts from the overall customer experience. Additionally, the comment mentions that their manners are lacking, which is not ideal for someone in a customer-facing role. However, the comment also states that after this staff member leaves for the day, the cafe becomes a lovely place to be. This suggests that it is only a weakness during specific hours.
Another weakness that is highlighted in a comment is the lack of customer relations skills of the staff. The comment mentions that the staff is unfriendly, which may contribute to the presence of empty tables and seats. This indicates that the customer service experience may not be up to par.
The comment about pushy staff pushing the customer to order quickly also indicates a weakness in the staff's customer service skills. A warm welcome is essential to creating a positive experience for customers, and the comment suggests that it is lacking in this regard.
The mention of the toilet being in need of renovation is another weakness of Cafe Roma. A clean and well-maintained restroom is a basic expectation for any establishment, and the mention of it being "Gulagesque" suggests that it is quite unpleasant.
Overall, Cafe Roma - St Albans Place has several strengths such as its knowledgeable staff, good coffee, and selection of cakes. However, there are weaknesses in terms of the behavior and customer service skills of certain staff members, as well as the condition of the restroom. These weaknesses may impact the overall customer experience and perception of the cafe.
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Opening Hours
Monday | 07:00 AM - 06:00 PM |
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Tuesday | 07:00 AM - 06:00 PM |
Wednesday | 07:00 AM - 06:00 PM |
Thursday | 07:00 AM - 06:00 PM |
Friday | 07:00 AM - 06:00 PM |
Saturday | 08:00 AM - 05:00 PM |
Sunday | 09:00 AM - 05:30 PM |
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