Original topic:

stuck with boot screen

(Topic created on: 12-16-2020 07:26 AM)
1764 Views
prakash05
Beginner Level 2
Options
Galaxy M

image

It displayed like this for 1 hour. Kindly revert me if you get any idea
8 Comments
JEFFINBASIL
Active Level 7
Galaxy M
bro I had this issue
when I pressed the power button + volume up for 5seconds it rebooted and was back to normal pls do it in ur risk
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ProKD
Active Level 6
Galaxy M
Restart your phone daily
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AGalaxyuser
Expert Level 5
Galaxy M
Turn on auto restart to keep your device smooth and fast
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Afnan09
Active Level 6
Galaxy M
its a Motherboard problem .
same had happen with me in my A51
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Galaxy M
could be some petty problem that could be solved from others' mentioned solution or you need to do a hard reset.
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We request you kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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PuneethMR31
Beginner Level 2
Galaxy M

Hi @prakash05,

I am facing similar issue from couple of hours, couldn't restart as well.

What was the solution for this? How did it got resolved ?

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