AnswerDash Review
What is AnswerDash?
AnswerDash is a self-service platform that enables companies to embed questions and answers directly on their websites and mobile applications in the form of a “Q&A” tab on the side of a page. Once a visitor clicks the tab, they are then provided with a page or a pop-up that contains a list of popular questions to choose from.
These floating tabs make it easy for visitors to discover answers to their questions without having to exit the website and find the answers via search engines and other external websites. Aside from the standard Q and A functionality, AnswerDash also enables customers to ask other questions if they don’t find the answer they are looking for. The platform also offers live chat and ticket integration so you can further extend your support to your website visitors.
Show MoreOverview of AnswerDash Benefits
AnswerDash simplifies the way businesses delivers answers to their website visitors with its embeddable help button that they can click whenever they need support or answers. For businesses, importing all their existing content from their knowledge base and FAQs into the AnswerDash system is smooth and easy as the whole process is automated.
Setting up a contextual self-service support is also a breeze and this functionality enables you to service your customers through the channels they prefer (Web, mobile, Facebook Messenger) without you dealing with IT stuff.
As your visitors are able to find answers to their questions without having to resort to search engines and external websites, the probability of converting significantly increases. Customers who can’t find the answers in your Q and A can easily present their questions for you to respond to. AnswerDash lets you deliver answers accompanied with rich media content, including pictures, videos, audio files and even animated GIFs.
AnswerDash comes with an intelligent analytics feature that allows it to predict Q&A. Users also get actionable insights from the system, which is quite useful in creating and editing content in a snap.
AnswerDash has proven to be quite effective in helping businesses deliver a positive user experience for their visitors, resulting in significant increase in content engagement as well as a great reduction in live chat requests and support tickets.
Show MoreOverview of AnswerDash Features
- Unlimited Q&A
- Popular questions and object search
- Ticketing system and KB integration
- Live chat integration
- Multi-language capability
- Mobile support
- Dashboard and analytics
- Quick-start onboarding
AnswerDash Position In Our Categories
Since companies have special business-related demands, it is practical that they steer clear of selecting a one-size-fits-all, “perfect” software solution. At any rate, it would be futile to stumble on such an app even among popular software products. The correct thing to undertake should be to shortlist the varied essential aspects that call for a careful thought including key features, plans, technical skill capability of staff, organizational size, etc. Next, you should do your product research systematically. Have a look at some AnswerDash reviews and explore each of the software programs in your list more closely. Such detailed product investigation ensure you keep away from unsuitable apps and pay for the one which meets all the tools your business requires.
Position of AnswerDash in our main categories:
TOP
200
AnswerDash is one of the top 200 Customer Support Software products
If you are considering AnswerDash it may also be sensible to check out other subcategories of Customer Support Software listed in our database of SaaS software reviews.
Since each organization has particular business needs, it is sensible for them to desist from looking for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a platform even among widely used software platforms. The intelligent thing to do would be to catalog the various vital aspects that require consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some AnswerDash Customer Support Software reviews and check out each of the other apps in your shortlist in detail. Such in-depth homework can make certain you discard ill-fitting applications and choose the system that presents all the elements you require for business success.
How Much Does AnswerDash Cost?
AnswerDash Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are AnswerDash pricing details?
AnswerDash Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to purchase a Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to discover whether the actual clients and enterprises that bought this software are indeed satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AnswerDash reviews across a broad range of social media sites. The data is then presented in a simple to understand form showing how many users had positive and negative experience with AnswerDash. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for AnswerDash?
AnswerDash integrates with the following business systems and applications:
- Desk
- Freshdesk
- Salesforce Service Cloud
- InContact
- Olark
- Zopim
- LiveCHat
- Snapengage
AnswerDash User Reviews
AnswerDash average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.
CONS: They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.
The least favorable review
PROS: AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can use the software to encourage adoption by the customer service team and to quickly review Q&A within the AnswerDash dashboard. It allows you to use rich media in the answers, you can insert screenshots and videos so your users can have better understanding. Its AnswerBase feature is well received by our clients and customer support team.
CONS: The dashboard was a bit confusing in the past, but they have released new version.
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
AnswerDash is great tool to make your service simple, intutive and contextual
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 01.10.2021
Company Size: More than 100 Employees
Industry: Printing
PROS: AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.
CONS: They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.
AnswerDash helps us to improve our service
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 05.06.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: It has great integration with Zendesk and the setup was easy and intuitive. We can easily manage our customer service. Its customer team has helped me with every step on the way, starting from pre-purchase, through the trial period, tips and assistance to providing help with our knowledge-base. I have paid for annual service for both calls and tickets and I believe I will continue use these saving and to develop new content based.
CONS: They are still in the process of developing Q&A integration for our app.
It has great integration and it is highly helpful
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.09.2019
Company Size: 11-50 Employees
Industry: Marketing and Advertising
PROS: AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can use the software to encourage adoption by the customer service team and to quickly review Q&A within the AnswerDash dashboard. It allows you to use rich media in the answers, you can insert screenshots and videos so your users can have better understanding. Its AnswerBase feature is well received by our clients and customer support team.
CONS: The dashboard was a bit confusing in the past, but they have released new version.
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AnswerDash user reviews
AnswerDash is great tool to make your service simple, intutive and contextual
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 01.10.2021
Company Size: More than 100 Employees
Industry: Printing
AnswerDash helps us to improve our service
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 05.06.2021
Company Size: 11-50 Employees
Industry: N/A
It has great integration and it is highly helpful
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.09.2019
Company Size: 11-50 Employees
Industry: Marketing and Advertising
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