Engati Review
What is Engati?
Engati is a live chat solution designed to improve your customer engagement through the aid of AI-driven chatbots and live chat deployable in multiple messaging channels, including Facebook Messenger, Slack, and Skype. The platform is packed with capabilities that help businesses ensure immediate response to customer’s queries that can result in a quality customer experience.
Building a chatbot is made easy and fast with the platform’s intuitive, drag-and-drop interface and a broad range of pre-designed template bots for various industries such as healthcare and education. The chatbot platform also features a conversation flow builder for building two-dimensional paths with less effort. With all the aforementioned features, Engati enables users to develop their AI-driven chatbots with little to no coding. Training bots is also made simple with Docusense. Furthermore, you can integrate your bot with CRMs such as Freshdesk and Salesforce and other cloud applications like Google Sheets.
Engati also provides live chat capabilities. The live chat features contextual auto-routing, a one-view inbox, reports and analytics, and extensive integrations through JSON Rest APIs.
Show MoreOverview of Engati Benefits
Fast and Easy Chatbot Building
Building a chatbot need not be complex and difficult. With Engati, you’ll get a platform that makes bot building a breeze. The platform features a simple drag-and-drop user interface with no coding required. It offers a wide range of chatbot templates for various uses such as customer support and human resources to help you get started.
Simplified Bot Training
You can train your Engati chatbot for a FAQ manually with some work and constant monitoring. To make the process less arduous and faster, Engati offers the DocuSense feature. Instead of manually uploading FAQs, you can just upload document/s with all the essential information that your bot needs to learn to effectively respond to your customers. With the use of cognitive search capability, your bot can search and send a relevant document to the inquirer as part of the response. With Docusense, you can train your bot in just a few seconds.
Multilingual Support
Engati supports over 50 languages including English, Spanish, Portuguese, and French so you can develop a bot that speaks your customer’s language. By engaging with customers in their preferred language, you can reduce the risk of miscommunication, make your customers feel comfortable communicating with you, and even get access to a wider market.
Deploy Bots in 10+ Communication Channels
Engati supports Facebook Messenger, Slack, Skype, WhatsApp, and 10 other communication channels. You can deploy your bots and live chats in any of the supported channels and be with your customers where they spend most of their time.
On-Premise Deployment Option
Engati gives users an option to host the chatbot platform in their own infrastructure. The platform comes with the NLU/ML engine so there will be no dependencies and you get to have more control over your data, security, and compliance.
Robust Integrations
Engati enables you to integrate your chatbot with customer relationship management solutions such as Freshdesk, Salesforce, and other cloud applications like Google Sheets, Google Calendar, and Zapier. Live chat, on the other hand, offers support for JSON Rest APIs so you can integrate it with the tools you need.
Show MoreOverview of Engati Features
- e.Sense Proprietary NLP
- Conversation Flow Builder
- Pre-defined Bot Templates
- Context-based Conversation Routing
- DocuSense
- Supports 50+ Languages
- Supports 14+ Chat Channels
- Support For JSON Rest APIs
- Reporting & Analytics
Awards & Quality Certificates
Engati Position In Our Categories
Because businesses have specific business requirements, it is wise that they avoid purchasing an all-in-one, ideal solution. Nonetheless, it is troublesome to discover such an app even among well-known software solutions. The right thing to undertake can be to take note of the numerous vital factors that necessitate deliberation such as important features, plans, skill competence of staff members, business size, etc. After which, you should perform your product research comprehensively. Browse through some Engati evaluations and look into the other software systems in your shortlist more closely. Such all-encompassing product investigation ensure you weed out ill-fitting apps and buy the system which includes all the function your business requires to be successful.
Position of Engati in our main categories:
Each company is different, and may call for a specific Live Chat Software solution that will be fit for their company size, type of customers and staff and even individual industry they deal with. It's not wise to count on getting a perfect solution that is going to be suitable for every company no matter what their history is. It may be a good idea to read a few Engati Live Chat Software reviews first and even then you should pay attention to what the software is intended to do for your company and your workers. Do you require a simple and intuitive solution with just elementary features? Will you actually make use of the complex functionalities needed by pros and big enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid software that will fit your budget.
How Much Does Engati Cost?
Engati Pricing Plans:
Free Trial
Professional Plan
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Business Plan
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Enterprise Plan
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What are Engati pricing details?
Engati Pricing Plans:
Free Trial
Professional Plan
Contact vendor
Business Plan
Contact vendor
Enterprise Plan
Contact vendor
Engati offers a starter plan and three quote-based SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the one that meets your requirements.
Standard Plan – Free
- Up to 1000 Interactions
- Broadcast Messages
- FAQ With NLP Engine
- Conversation Flow Builder
- Supports Facebook Messenger, Twitter, Line, Website, Skype, Slack, Viber, Telegram, and Kik
- Basic JSON API
- 1-month Analytics Data Retention
Professional Plan – By quote
- Up to 10000 Interactions
- Everything in the Standard Plan
- Menu, Auto Popup
- 3 Months of Analytics Data Retention
- Zapier
- Custom Integrations (Costs $32/hr)
Business Plan – By quote
- Up to 30,000 Interactions
- 5 Live Chat Licenses
- Advanced AI and ML Context, Synonyms/Stop Words, Disambiguation
- Campaign Management
- Email Customisation
- Menu, Auto Popup
- Advanced Branding and Colors
- Scripting Within Conversation Flow Builder
- WhatsApp Enablement Option
- Supports Facebook Messenger, Twitter, Line, Website, Skype, Slack, Viber, Telegram, and Kik
- Advanced JSON API
- Freshdesk, Zendesk, Salesforce, and Zapier
- Google Sheets and Google Calendar Integration
- Custom Integrations (Costs $32/hr)
- 3 Months of Analytics Data Retention
- Custom Integrations (Costs $32/hr)
- 3 Months of Analytics Data Retention
Enterprise Plan – Contact vendor
- 30000+ Interactions
- 7 Live Chat Licenses
- Automated FAQ Builder Docusense
- Advanced Branding & Colors
- Menu, Auto Popup
- Campaign Management
- Voice Interactions
- Email Customisation
- Cloud 2 Enterprise Bridge
- SMS
- File Upload (website bot)
- All Messaging Channels Supported in the Business Plan plus MS Teams and Mobile SDKs
- WhatsApp Enablement Option
- Cloud 2 Enterprise Bridge
- 12 + 1 months of Analytics Data Retention
- Custom Integrations (Costs $32/hr)
User Satisfaction
Positive Social Media Mentions
166
Negative Social Media Mentions
8
We realize that when you choose to buy a Live Chat Software it’s crucial not only to find out how experts score it in their reviews, but also to check whether the real people and companies that use this software are genuinely happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Engati reviews across a vast range of social media sites. The data is then featured in an easy to understand format revealing how many customers had positive and negative experience with Engati. With that information at hand you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Linux
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Engati?
Engati supports JSON Rest APIs and integrates with the following applications:
- Google Calendar
- Google Sheets
- Freshdesk
- Salesforce
- Zendesk
- Zapier
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