LiveChat Review

PROS: I love how all of the tools that I need for communication are all within reach. I find the dashboard intuitive and easy to navigate, and particularly handy during live chats with our customers. Of course, time-pressure comes with the territory of my job description, but LiveChat facilitates easy navigation of its dashboard to help us deliver better support.

CONS: This issue has more to do with the nature of my job rather than LiveChat itself. I worry that chat support, in general, would soon become obsolete because of the plethora of information that is readily available online.

PROS: Customer service is a must to increase company sales in such a short time. Using LiveChat is an essential tool that helps us respond to various queries, complaints, and feedback coming from our clients. Now that we have this app, we were able to address all concerns right away-no more long wait time. Using LiveChat will make them feel that they are valued. Using this app made us more productive and efficient in handling our business.

CONS: I find the tool a bit pricey. However, when I looked beyond the cost, I realized that the tool itself is handy to our business. It can increase our collaboration with our clients, resulting in better service, which is one of our goals as a company.

PROS: LiveChat is one of the smartest business apps that I have ever encountered. It is user friendly and offers a whole lot of features that can help you innovate your business. You can also customize its user interface, depending on your preference. You can maximize this app by providing round the clock chat support service to your online clients. LiveChat is an app that I would like to recommend to start-up and mid-scale entrepreneurs.

CONS: I am very comfortable using Linux OS for the past decade; however, it cannot support LiveChat. Hopefully, they could come up with a Linux based version in the future. On the positive side, it is easy to fix minor glitches by simply following their guidelines with the help of their API.

PROS: The app itself is straightforward to install and navigate. It took us only a few hours to familiarize ourselves with the features and get the hang of it. By the end of the day, almost everyone in the sales team is an expert in using LiveChat.

CONS: So far, I am satisfied with the app's performance. But it would be nice if it could give us details of our running statistics. Real-time metrics helps us improve our day to day performance.

PROS: My manager told us that they were going to add an app that would help us do our jobs better. I was quickly impressed with what LiveChat can do, and they invested time to teach us how to navigate the app efficiently. It is very basic, no-frills, and even a beginner can easily catch up. I want to extend my thanks and gratitude to the awesome support team from Poland who was always there to answer all of our questions.

CONS: If you asked me about the things that need to be improved, I would like to suggest that they could add a feature that would help translate our chats into various languages. We sometimes cater to non-English speaking clients, and it would be easier for us to communicate with each other and eventually resolve any issues that they encounter.

PROS: This particular chat app is so easy to use, and my employees love it. You can easily track what is going on with your website or Shopify accounts. You can easily link the chatbox and answer multiple concerns in a jiffy. You can add templates or automated responses that help employees handle the workload. You can view past chat conversations and use them as a basis for training new employees on how to handle online sales and customer service support.

CONS: If you are on a budget, you might think twice about purchasing this app. Moreover, the starter pack comes with only a few features, which is pretty understandable. If you want to get the most out of LiveChat, you might as well get the highest package. I also wish that they could develop their reporting features so it would be easier for us to see our running stats and determine what needs to be improved.

PROS: I like that this software allows me to chat with my customers and this means that I can help them and answer their questions in real-time. It provides me with detailed reporting and insightful analytics. There is even an option to integrate apps. The tool is intuitive, customizable and straightforward. I’m using daily its archive section.

CONS: They constantly improve the program, there is nothing to dislike about it.

PROS: LiveChat is user-friendly tool that provides us with elements to better enagage our website visitors and our clients. It provides us with features that help us to track visitor’s location, the browser they are using and operation system of their device. The archive section is a place where all chats are archived so we canreview them and work on the improvements.

CONS: I’d like them to include screen share option so we can offer screen share to our customers when talking and assisting them or help them to leave the conversation.

PROS: What's not to love about LiveChat? First of all, the installation had been a breeze. The platform that we use integrates smoothly with it—all we had to do was to download this as a plugin. As for its application, working with LiveChat has been really easy. I particularly like its feature that allows us to see what our customers are typing. This way, we can prepare our reply as they formulate their questions. They have top-quality customer reps too. They've been very helpful since day one. Kudos to the team!

CONS: So far, we've had a really good experience with LiveChat. There's only a matter of ticket filing, but we've found a workaround for this issue.

PROS: LiveChat has great interface and you can even use it on Mac and Windows operation system. You can set specific time whenever the chat goes offline. You can easily sign-up and it doesn’t require credit card. With this tool you can keep in touch with your clients and provide them profiessional care and support. The product’s cutomer service is great, they are extremely helpful and always ready to help. The other thing that is great about this system is that when our customer team can’t respond or help with some issue they are allowed to transfer the chats from one agent to another or they can even choose which department they want to interact with.

CONS: I don’t have dislikes about this tool.

PROS: We've finally found the missing link to our communication strategy: LiveChat. I love how it connects us to our customers easily. Through it, we can have a conversation with our customers in real-time. We've recently integrated this into our social media pages, and we noticed some benefits at once. Now, we can respond to queries without leading the customers away from our social media pages. Finally, LiveChat's support team has been attentive and responsive to our needs too.

CONS: The standard setting has an annoying notification prompt. I know I can easily change this, but I haven't got around to doing this yet.

PROS: LiveChat is such an integral part of our communication strategy. It connects us with our clients so we can respond to their queries on-the-fly. Of course, it also offers tools that boost our productivity within our team. Some features that support this include report generation and tasking out tickets. I can easily offer support to our agents too. Whenever they get an especially difficult question, I can easily help them figure out how to best approach the situation. To top it all off, the layout⁠—in virtually all devices⁠— is simple and easy to navigate.

CONS: I like the desktop version of this tool better. It would be more convenient to access LiveChat on mobile, however, the app still needs a lot of work. For one, the dashboard isn't as complete on mobile as it is on my PC and some admin tools are not available. There's the issue of dashboard personalization too. It would be nice to have more control over the aesthetic layout.

PROS: LiveChat is the ideal live chat and help desk software. Not only does it bridge the communication gap between me and my customers, but its reporting aspect is top-notch too. For instance, I can surface tickets by age to dig up unaddressed issues. It processes raw data into insightful—and more importantly, actionable—steps to help move my business forward. As a bonus, the platform is aesthetically pleasing. The neat design makes it easy for me to navigate its dashboard.

CONS: I am such a big fan of LiveChat—and all its practical applications. However, as with any other program, there are some minor issues that I've encountered. Like once, I had to restart the PC because the app crashed (not sure if it's my PC though).

PROS: With LiveChat we are able to provide instant response to our client’s needs, issue or question. As soon as they click on the chat window our team is ready to assist them. In addition, its integrations help us to improve our workflow and progress so we can receive positive feedback from our customers.

CONS: We have some difficulties with the new look, they could make us choose between the old and new style.

PROS: LiveChat allows us to add personal touch within the interaction with our customers. They are satisfied by the service that we provide because the tool doesn’t require using phone so they can contact us. The other thing that is great within this system is that when the Livechat is disabled customers can still send questions and they will receive quick answer.

CONS: I really like this tool, there are some suggestions they can take into account. They could add spellcheck on the chat and provide with integrations with database of our entire products. When I search for data, product, price or desription I’d like to do it without closing the window.

PROS: We use LiveChat to quickly and efficiently manage complaints, queries, reviews and expectations of our clients. With LiveChat, we can easily monitor the needs and interests of our customers. It has also been useful in terms of analyzing the effect of our marketing campaigns. Providing answers in real time in the place where customers sent emails or questions or comments on social networks has almost become an obligation.

CONS: The risks of live chat are clearly of trust among those who participate in it. that is, there is a risk of identity theft, there may be a filtering of information if not clear policies regarding the client.

PROS: I like that this tool lets me to keep in touch with my customers. This is robust software that helps you to build better conenction with your customers. I personally like customer’s location feature because it allows us to assist customers based on their locations.

CONS: I’d like to get notifications when the customer is gone and they could increase the timer while someone is typing so we can have more time to transfer the chat from one salesperson to another in less time.

PROS: LiveChat helps us to improve our workflow and to respond to our customers in a timely manner. We are able to respond to their requirements and answer their questions. This tool provides rating and this means that we can keep track of the numbers of chats, peak times, quality, customer’ satisfaction adn length of chats.

CONS: LiveChat interface could be updated, I really don’t like it.

PROS: Awesome customer service ; They were always on hand to guide us everytime we encountered a problem. Good User interface ; So many a time I have encountered programs with fantastic features but poor user interfaces which makes it extremely difficult to navigate or explore these programs.Livechat got it right on this one ; it is probably amongst the top three easy to navigate program I have used in the last two years.

CONS: Enterprise pricing at $149 monthly billed per year is overly priced and should be a bit cheaper.