General Terms and Conditions

1. Scope

(a) These Terms and Conditions apply to all orders placed through our online shop. Our online shop is exclusively for consumers.

(b) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

2. Contractual Partner, Formation of Contract

(a) The contract is formed with SACLÀB GmbH, Schwanthalerstr. 10, 80336 Munich, Germany.

(b) All products, items, and services available for purchase in the seller’s online shop do not constitute legally binding offers by the seller, but rather invitations for customers to make a purchase offer.

Upon submitting an order, the customer will immediately receive an email confirming receipt of the order. This email does not constitute acceptance of the offer in the legal sense. The contract is concluded through a separate order confirmation from the seller within five days. Alternatively, the contract is concluded within five days if the ordered goods are delivered to the customer or the customer is requested to make payment.

3. Prices, VAT, Payment

All stated prices are total prices including statutory VAT plus any applicable shipping costs depending on the delivery method (see Point 4).

The seller offers the payment methods that are indicated within the online shop. The seller will issue an invoice for the ordered goods, which will be included with the delivery or sent via mail.

(a) Accepted Payment Methods for Your Order on saclab.com:

Advance payment
If you choose advance payment, we will provide you with our bank details in a separate email and will deliver the goods upon receipt of payment.

Credit Card
When you place your order, you provide us with your credit card details. After verifying you as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal
During the ordering process, you will be redirected to PayPal’s website. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your login details, and confirm the payment instructions to us. After placing the order in the shop, we will request PayPal to initiate the payment transaction. The payment transaction will then be carried out automatically by PayPal. You will receive further information during the ordering process.

Giropay
After placing the order, you will be redirected to your bank’s website. To pay the invoice amount via Giropay, you must have a bank account that is enabled for online banking, authenticate accordingly, and confirm the payment instructions to us. You will receive further information during the ordering process. The payment transaction will then be carried out automatically and your account will be debited.

All payments will be processed in the currency chosen for the purchase.

4. Delivery Conditions

(a) If a delivery (dispatch to the shipping company) is agreed upon between the seller and the buyer, it will be carried out promptly after receipt of payment. Please refer to the respective product description for shipping and packaging costs and the delivery date. The shipping and packaging costs for the respective countries to which the items are shipped will be precisely displayed as a total sum.

(b) We deliver only via shipping. Self-collection of the goods is not possible unless otherwise agreed. 

(c) We do not deliver to parcel stations or pick-up points. 

(d) If the buyer is a consumer within the meaning of § 13 BGB, the risk of accidental loss and accidental deterioration of the sold goods generally passes to the customer or a person authorized to receive them upon delivery. If the customer commissions the carrier or the person or institution otherwise designated to carry out the shipment, and the seller has not previously named this person or institution to the customer, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer already when the seller delivers the item to the carrier or the person or institution otherwise designated to carry out the shipment, even if the customer is a consumer.

(e) The seller’s delivery and payment conditions are specified in more detail in the order form. Please refer to the respective product description for the delivery date. 

(f) On the last order page before submitting your order, you will receive a complete overview of the essential features of the goods, the total price of the goods, and all associated components such as shipping and packaging costs. 

(g) If the goods are delivered with obvious transport damages, please report the defect to the carrier and notify us immediately. Failure to make a complaint or to make contact does not affect your legal rights or the enforcement of such rights, notably your warranty rights. However, by doing so, you help us to assert our own claims against the carrier or transport insurer.

5. Cancellation Policy

Right of Cancellation 
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day you or a third party nominated by you, who is not the carrier, take possession of the goods.

To exercise your right of cancellation, you must inform us (SACLÀB GmbH, Schwanthalerstraße 10, 80336 Munich, Germany, [email protected], Phone: 004915167850621) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model cancellation form, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation 
If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the Right of Cancellation  
The right of cancellation does not apply to contracts for the supply of:

• Goods that are not prefabricated and for the production of which an individual choice of or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
• Goods that can spoil quickly or whose expiration date would soon be exceeded.
• Alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market which cannot be controlled by the trader.
• Newspapers, periodicals, or magazines with the exception of subscription contracts.
• Goods whose price depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period.

The right of cancellation may also expire prematurely in the case of contracts:

• For the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.
• For the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• For the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
• For the provision of digital content which is not supplied on a tangible medium if we have begun the performance of the contract after you have expressly agreed that we may begin the performance of the contract before the end of the cancellation period, you have acknowledged that you lose your right of cancellation by giving your consent, and we have provided you with a confirmation of the contract on a durable medium, including a repetition of the aforementioned conditions for the premature expiration of the right of cancellation.

-End of the Cancellation Policy- 

Customer service: +49(0)15167850621; [email protected]; Mon – Fri from 9 AM to 6 PM (CET)

6. Retention of Ownership

The seller retains ownership of the goods until the purchase price has been paid in full.

7. Legal Warranty Rights

Our goods are subject to statutory warranty rights. Consumers also generally have a right of cancellation. Further information on the right of cancellation can be found in the seller’s cancellation policy. 

If a consumer purchases used goods, the limitation period for warranty claims is one year from the delivery of the goods, provided this arrangement has been expressly agreed upon separately between the buyer and the seller before the buyer’s contractual declaration.

8. Additional Information Obligations for Distance Contracts and Electronic Commerce

(a) Technical Steps to Conclude a Contract/Ordering Process

Select the products you wish to order by clicking the shopping cart button (“BUY NOW”). This places your selection in the shopping cart. You can change this selection at any time before submitting your order by changing the number of products, clicking the “X” button to delete the selection, or cancelling the order process. 

After entering your billing details and selecting the payment method, you will proceed to the next step of the order process depending on the chosen payment method. Please refer to Section 3 for the exact procedure depending on the choice of payment method.

Enter your customer details. Your data will be collected, processed, and used in compliance with data protection regulations. Your data will not be used for other purposes or disclosed to third parties. 

Please read the General Terms and Conditions and the Cancellation Policy carefully. By submitting your order, you are making a legally binding offer.

(b) Storage of the Contract Text After Conclusion and Accessibility for the Customer

The contract text and your order details are stored by the seller. After completing your order, you will receive a clear order confirmation that contains all the details of your order. You also have the option to print the contract text using your browser’s print functions. Your order details are also separately included in the email sent to you. Additionally, the seller will send the contractual terms to the buyer at any time upon request via email.

(c) Possibility to Correct Input Errors

You can correct your entries at any time before submitting the order. This can be done by using the “back button” or the “back arrow” of your internet browser. Corrections can be made directly in the input fields on the individual offer pages. Additionally, it is possible to update products or delete individual products within the virtual shopping cart. All these correction options are available up until the submission of the binding offer.

(d) Contract Language

The contract language is exclusively German.

(e) Codes of Conduct

The seller has not subjected itself to any relevant codes of conduct.

(f) Order Confirmation

After submitting the offer, the customer will receive a confirmation email.

(g) Complaints and Warranty

Complaints, particularly warranty claims, should be directed to the seller.

(h) Essential Characteristics of the Goods

The essential characteristics of the goods can be found in the item description. This also applies to the validity period of any limited offers.

9. Gift Card

(a) If you are buying a physical Gift Card for someone, then it will be posted to the recipient once your order for the Gift Card has been processed and payment has been taken. We are not liable for any failure or incorrect delivery of a physical Gift Card due to you failing to provide the correct, current or complete information about the recipient. It is your sole responsibility to ensure the accuracy and completeness of the information you provide about the recipient. 

(b) The Gift Card is valid for three years after its purchase. This period begins, however, only at the end of the year of the respective purchase date. We are not responsible for any Gift Card that is lost, stolen, destroyed or used without permission. The Gift Card is only valid in countries that we ship to, stated on our website, and in the currency Euro. Saclab.com reserves the right to cancel or block the Gift Card, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the Gift Card. You will be informed immediately by saclab.com in the case of cancelling or blocking the Gift Card.

(c) Exchanges or reimbursements of your gift card are only applicable in accordance with our RETURN POLICY. Please note that we do not offer returns, refunds or exchanges for Non-EU customers.

(d) The Gift Card can be used to purchase any item available on our website – except for additional Gift Cards – prior to its expiration date.

(e) If your order total is less than the value of the gift card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit card, debit card, advance bank transfer, PayPal or Giropay. 

(f) If you return products you have purchased using a Gift Card, the refund will be credited to your account as store credit and will be redeemed against subsequent orders. If you have paid the remaining balance by credit card, debit card, advance bank transfer, PayPal or Giropay, this amount will be refunded to the respective payment method.

10. Promotion Code

(a) Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. saclab.com reserves the right to cancel or block the promotion code, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the promotion code. You will be informed immediately by saclab.com in the case of cancelling or blocking the promotion code.

(b) Exchanges or reimbursements of promotion codes, which were part of a marketing promotion or which you may have received on behalf of saclab.com, are non-permissible. The disbursement of promotional codes is not permissible outside of the standard return timeframe stated in our terms and conditions. Please note that we do not offer returns, refunds or exchanges for Non-EU customers.

(c) Promotion codes are limited to one-time use per customer. Each customer may redeem a specific promotion code only once, regardless of the number of orders or accounts they hold.

11. Referral Program “Bring your friend”

(a) Eligibility: The referral program is open to all existing clients who are 18 years or older.

(b) Referral process: To participate, enter your friend’s name and email address on https://saclab.com/my-account/bring-your-friend/. Each participant can refer up to 100 friends. Referred friends must be new customers who have not previously registered with SACLÀB. Self-referrals are not allowed. We reserve the right to disqualify any participant suspected of fraudulent activity or abuse of the referral program.

(c) Voucher details: Referred friends will receive a €200 voucher to spend in-store once they sign up. The voucher is valid for 30 days from the date of issue and can be used on a purchase with a basket value above €2,000. The voucher is non-transferable and non-exchangeable. It cannot be used in combination with other vouchers, gift cards, or promotions.

(d) Reward conditions: After the referred friend completes their first purchase, the referrer will receive a €200 reward to spend on saclab.com. The reward is valid for 30 days from the date of issue and can be used on any in-store purchase over €2,000. The reward is also non-transferable and non-exchangeable and cannot be used in combination with other vouchers, gift cards, or promotions.

(f) Redemption process: The reward will be sent to the referrer via email. Instructions for redeeming the reward will be provided in the email.

(g) Changes to the program: We reserve the right to modify or terminate the referral program at any time without prior notice. 

(h) Privacy: The personal information of both referrers and referred friends will be handled in accordance with our Privacy Policy, which can be viewed here. 

(i) Limitation of Liability: We are not responsible for any errors, omissions, or technical issues that may arise in connection with the referral program. Our liability is limited to the value of the referral rewards earned in accordance with these terms.

12. Bag Spa

(a) Every customer receives a personalised bag spa voucher code with each purchase. The free bag spa treatment includes professional leather care and hardware polishing for the bag(s) included in the respective order. Extensive repairs, cleaning, replacements of parts, or restorations are not included. The voucher is valid for 1 year from the date the order is delivered.

(b) If you are unhappy with any part of the completed work, you have 48 hours from return to contact us. We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. To the fullest extent permitted by law, we shall not be liable to you under these Terms for any loss of profits, loss of business opportunity, wasted expenditure, goodwill, reputation or revenue or for any indirect consequential or economic loss or damage whatsoever arising out of or in connection with these Terms.

(c) We reserve the right to decline services to any customer for any reason whatsoever so long as the decline is in accordance with applicable discrimination laws. Physical or verbal abuse towards our employees, will not be tolerated.

(d) We reserve the right to market and advertise items on social media platforms as demonstrations of our capabilities to existing and potential clients unless the item is easily identifiable or personalised to the individual. However, you may request that we not use images of your items in writing. Please CONTACT US.

13. Warranty and Guarantees

(a) We are under a legal duty to supply products that are in conformity with this contract.

(b) When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to responding to any complaint immediately, but no later than within 14 days of its submission.

14. Returns 

(a) In case of a return, clients need to reach out to SACLÀB immediately, but no later than 14 days after the bag has been delivered, using the CONTACT FORM with their order number as a reference. Clients will receive a shipping label and need to arrange a courier pick-up with our customer service within 3 days of claiming the return.

(b) In order to receive a full refund for their return, the item must be returned in its original condition, with the original label and packaging.

(c) SACLÀB can not be held liable for any loss or damage to packages that are handed over to parcel shops or delivery points.

(d) Once the items have been delivered back at SACLÀB, clients will receive their refund within 3-5 working days, but the latest within 7 working days. 

15. Account Creation

(a) In order to use all functionalities of the website, clients need to register at saclab.com with their full name and email address. Opening an account is free of charge and comes with no obligation to buy or sell on the website. Users must be over age 18 and need to have full legal capacity to buy or sell at saclab.com. 

(b) Users shall log in to their account with their email address and password. In case of fraudulent use of their account, users are obligated to report immediately to [email protected]. Users shall compensate SACLÀB for any loss or damage due to fraudulent log-in, if the User involved authorised this use or was aware of it.

16. Intellectual Property Statement

(a) All of the content of the website (texts, comments, illustrations and images, be they visual or audible) is protected by copyright. Any total or partial reproduction of all or part of the website is strictly prohibited and shall be considered as an infringement of the intellectual property rights of SACLÀB.

17. Website Availability

(a) The website shall be accessible around the clock, seven days a week. However, in case of technical maintenance, technical malfunction, or for reasons of security, the website might be shut off or down, temporarily and without notice. 

(b) SACLÀB is entitled to make changes to the website at any time. As long as these changes do not significantly or negatively affect SACLÀB’s terms and conditions, users may be informed about these changes, yet their approval shall not be sought. 

18. Product Descriptions and Errors

(a) We strive to ensure that the prices and descriptions of products listed on our website are accurate and reflect the true value and condition of each item. However, in the event of an error, we reserve the right to adjust the price after an order has been placed. If a price correction is necessary, customers will be notified of the change immediately. In such cases, customers will have the option to confirm the order at the corrected price or cancel the order for a full refund.

19. Online Dispute Resolution

For the out-of-court settlement of consumer disputes, the European Union has established an online platform (“OS Platform”) to which you can turn. The OS Platform is intended to serve as a point of contact for the out-of-court resolution of disputes concerning contractual obligations arising from online purchase agreements. You can find the platform at https://ec.europa.eu/consumers/odr/ We are not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

20. Final Provision 

The contractual relationship between the seller and the customer, as well as the respective terms and conditions, are subject to the laws of the Federal Republic of Germany. Consumers with a habitual residence abroad can also invoke the law of the state in which they reside, regardless of the specific choice of law.