Entire Space Cascade Delayed Feedback Modeling for Effective Conversion Rate Prediction
Proceedings of the 32nd ACM International Conference on Information and …, 2023•dl.acm.org
Conversion rate (CVR) prediction is an essential task for e-commerce platforms. However,
refunds frequently occur after conversion in online shopping systems, which drives us to pay
attention to effective conversion for building healthier services. This paper defines the
probability of item purchasing without any subsequent refund as an effective conversion rate
(ECVR). A simple paradigm for ECVR prediction is to decompose it into two sub-tasks: CVR
prediction and post-conversion refund rate (RFR) prediction. However, RFR prediction …
refunds frequently occur after conversion in online shopping systems, which drives us to pay
attention to effective conversion for building healthier services. This paper defines the
probability of item purchasing without any subsequent refund as an effective conversion rate
(ECVR). A simple paradigm for ECVR prediction is to decompose it into two sub-tasks: CVR
prediction and post-conversion refund rate (RFR) prediction. However, RFR prediction …
Conversion rate (CVR) prediction is an essential task for e-commerce platforms. However, refunds frequently occur after conversion in online shopping systems, which drives us to pay attention to effective conversion for building healthier services. This paper defines the probability of item purchasing without any subsequent refund as an effective conversion rate (ECVR). A simple paradigm for ECVR prediction is to decompose it into two sub-tasks: CVR prediction and post-conversion refund rate (RFR) prediction. However, RFR prediction suffers from data sparsity (DS) and sample selection bias (SSB) issues, as refund behaviors are only available after user purchase. Furthermore, there is delayed feedback in both sequentially dependent conversion and refund events, named cascade delayed feedback (CDF). Previous studies mainly focus on tackling DS and SSB or delayed feedback for a single event. To jointly tackle these issues in ECVR prediction, we propose an Entire space CAscade Delayed feedback modeling (ECAD) method. Specifically, ECAD deals with DS and SSB by constructing two tasks including CVR and conversion&refund rate (CVRFR) predictions using the entire space modeling framework. In addition, it carefully schedules auxiliary tasks to leverage both conversion and refund time within data to alleviate CDF. Experiments on the offline industrial dataset and online A/B testing demonstrate the effectiveness of ECAD. ECAD has been deployed in the Xianyu recommender system of Alibaba, contributing to a significant improvement of ECVR.
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