How privacy flaws affect consumer perception

S Afroz, AC Islam, J Santell, A Chapin… - 2013 Third Workshop …, 2013 - ieeexplore.ieee.org
S Afroz, AC Islam, J Santell, A Chapin, R Greenstadt
2013 Third Workshop on Socio-Technical Aspects in Security and Trust, 2013ieeexplore.ieee.org
We examine how consumers perceive publicized instances of privacy flaws and private
information data breaches. Using three real-world privacy breach incidents, we study how
these flaws affected consumers' future purchasing behavior and perspective on a company's
trustworthiness. We investigate whether despite a lack of widespread privacy enhancing
technology (PET) usage, consumers are taking some basic security precautions when
making purchasing decisions. We survey 600participants on three well-known privacy …
We examine how consumers perceive publicized instances of privacy flaws and private information data breaches.Using three real-world privacy breach incidents, we study how these flaws affected consumers' future purchasing behavior and perspective on a company's trustworthiness. We investigate whether despite a lack of widespread privacy enhancing technology (PET) usage, consumers are taking some basic security precautions when making purchasing decisions. We survey 600participants on three well-known privacy breaches. Our results show that, in general, consumers are less likely to purchase products that had experienced some form of privacy breach.We find evidence of a slight bias toward giving products the consumers owned themselves more leeway, as suggested by the endowment effect hypothesis.
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