Failure mode and effects analysis (FMEA) is a structured approach for discovering possible failures that may occur in the design of a product or process. Since classical FMEA is not sufficient to represent the vagueness and impreciseness in human decisions and evaluations, many extensions of ordinary fuzzy sets such as hesitant fuzzy sets, intuitionistic fuzzy sets, Pythagorean fuzzy sets, spherical fuzzy sets, and picture fuzzy sets. Classical FMEA has been handled to capture the uncertainty through these extensions. Neutrosophic sets is a different extension from the others handling the uncertainty parameters independently. A novel interval-valued neutrosophic FMEA method is developed in this study. The proposed method is presented in several steps with its application to an automotive company in order to prioritize the potential causes of failures during the design process by considering multi-experts’ evaluations.