Focusing the customer through smart services: a literature review
S Dreyer, D Olivotti, B Lebek, MH Breitner - Electronic Markets, 2019 - Springer
… The remainder of this article is structured as follows: a definition of smart services is derived,
and the smart service lifecycle is presented. Next, the research design is explained, and the …
and the smart service lifecycle is presented. Next, the research design is explained, and the …
[PDF][PDF] Four strategies for the age of smart services
G Allmendinger, R Lombreglia - Harvard business …, 2005 - courses.ischool.berkeley.edu
… company to offer services; it will have to provide “smart services.” Smart services go beyond
the … Throughout its history, the company has offered repair services to its customers. Several …
the … Throughout its history, the company has offered repair services to its customers. Several …
Conceptualizing smart service systems
… service” that is based on monitoring, optimization, remote … transform service systems into
what we call “smart service systems”… “smart service” and “smart service systems” based on using …
what we call “smart service systems”… “smart service” and “smart service systems” based on using …
[PDF][PDF] Smart services–characteristics, challenges, opportunities and business models
K Marquardt - Proceedings of the International Conference on …, 2017 - sciendo.com
… and characteristics of Smart Services, their implications … services. The objective behind
identifying these points is also to gain understanding of best practices related to Smart Services …
identifying these points is also to gain understanding of best practices related to Smart Services …
Smart cities in the new service economy: building platforms for smart services
AV Anttiroiko, P Valkama, SJ Bailey - AI & society, 2014 - Springer
… dimensions of smart services and the conceptual modelling of smart service platforms through
… We provide examples of real-life smart service applications within the European context. …
… We provide examples of real-life smart service applications within the European context. …
“Futurizing” smart service: implications for service researchers and managers
… Findings – We propose that smart services vary on their individual level of autonomous …
nature of smart services, the adoption of smart services, the innovation through smart services as …
nature of smart services, the adoption of smart services, the innovation through smart services as …
Information systems for smart services
… service. This editorial opens this special issue by elaborating on our understanding of
smart service… , we coin service systems equipped with smart devices smart service systems. …
smart service… , we coin service systems equipped with smart devices smart service systems. …
Understanding the customer experience with smart services
L Gonçalves, L Patrício, J Grenha Teixeira… - Journal of Service …, 2020 - emerald.com
… that arise in smart service adoption and to design smart service systems that … smart and
connected service environments. This study explores customer experience in smart service …
connected service environments. This study explores customer experience in smart service …
Internet of things: from internet scale sensing to smart services
D Georgakopoulos, PP Jayaraman - Computing, 2016 - Springer
… create novel smart services and products that benefit enterprises, industries, and our society.
… of IoT services we have developed for smart farming (Sect. 4.1), smart grids (Sect. 4.2) and …
… of IoT services we have developed for smart farming (Sect. 4.1), smart grids (Sect. 4.2) and …
Smart service systems and viable service systems: Applying systems theory to service science
… Such IT-based ‘smart service systems’ can be understood as service systems that are … ‘smart
service systems’ have many elements in common with the VSA notion of a ‘viable service …
service systems’ have many elements in common with the VSA notion of a ‘viable service …