Smart Start
Reviews and Complaints
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Verified Reviewer |
Quincy, Illinois
Poor service
Arranged auto pay from beginning of contract. At end of contract, they say we owe months of service fees because they did not follow through on their end to debit the account for services.
When asked why they didn't contact us, they said they are not able to contact customers. And told me to get off the line if I wasn't going to pay right now. As far as I see, we do not owe a debt. If I don't pay my phone or electricity, they get shut off.
We had service until we were able to get the machine uninstalled, finishing the contract. Now that we have machine removed they can all of a sudden now get a hold of us?
Preferred solution: No past due balance
User's recommendation: Choose wisely and dont expect them to uphold their side of a contract
Houston, Texas
My product is not working only used 1 time and now trying to get answers from a tech I have to pay
Give me some help, not try to play me, I know sometimes things happen, but.then tell a customer pay me and I will help you
User's recommendation: Don’t buy nothing from this company
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Verified ReviewerAngry
Smart Start is awful, borderline disgusting. No one is there to help you unless you're willing to wait on the phone for hours.
It could not have been worse; uninformed, uncaring, absolutely the worst. I don't even have the words to express how horrific they are.
To the extent that it will do some good, I am going to grind it out to talk to someone at Smart Start and tell them I am filing a complaint with the BBB. They are awful!
- Horrific product and customer service
Preferred solution: Full refund
User's recommendation: Run !! do not get involved with Smart Start
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Verified Reviewer |
North Tonawanda, New York
No customer service and raising rates
Can never talk to a real person when help is needed. Always have to wait for a call back.
Raised my rates because they need more money for "working expense's" according to their email. Telling me its just a "modest increase" of $ 25. i sent an email about my frustration raising my rates. Ne response.
Not surprised.
Avoid Smart start if possible. All i can do is tell people my experience and hopefully save them some hassle.
- Allows me to drive
- Raising rates
- Customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fletcher, North Carolina
Have not received my product after 3 weeks!
Can not get in touch regarding not having received my product. No answers on phone, no response to email. I had to call my bank to stop payment and get a credit on my account...
Bolivar, Missouri
Unhappy customer
Stay far away from this company. The customer service agents are clueless and rude.
You will get slapped with a bunch of hidden fees that they wont tell you about. Their systems are always messed up.
They will take advantage of you and steal your money. I hope they get sued!
Rolla, Missouri
My vehicle needs service
I wouldnt recommend this service to anyone because it locks your car without reason at anytime. My car is in lockout as I write this.
User's recommendation: Do not recommend.
Grand Island, Nebraska
Was on hold for long time,talked to wrong department, she said would connect to right department, got put on hold for another 21 minutes,
Send a battery charger with product, didn't receive one, there's nowhere to plug charger cable into.
User's recommendation: Include a customer service number where you can actually talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, Ontario
Faulty device
This company has defected equipment
Refurbished and highly overused
If anyone would like to join in a class action lawsuit please email me
Tanyapender@***.ca
Garland, Texas
Poor customer service
Hidden fees, run around when tryin to talk to management, unorganized, and they treat you like you beat their mother!! remember, we chose you, we dont have to deal with you we can go to another authorized provider.
Learn to treat your customers better.. we are already in a bad situate for you to make it worse is just ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE!!!
DO NOT GET SMARTSTART INSTALLED IN YOUR VEHICLE!!! I have now been without my vehicle now for a month and a half!
They are trying to charge me almost $700 in fees that I should not be responsible for. I was charged 3 system leases in 1 month and 2 system leases in another. Thats $333 in leases that I do not owe. On top of that I am being charged lock out and missed appointment fees for appointments that I dropped my car off to the service center the night before my scheduled appointment.
The reason I started dropping my vehicle off was because of the minimum 1 hour recalibration wait times. Sometimes exceeding 2 hours! The service center told me that Smartstart could contact them to get these fees removed but Smartstart refuses to contact them and repeatedly tell me I was late to my appointments. I have been pretty much called a liar by rude customer service individuals multiple times.
I feel I am being extorted by this company as I can not get my vehicle back to have an Intoxilock unit installed until I pay these fraudulent charges to get their unit removed from my vehicle. On top of this I have spent many hours on the phone with the DMV, courts, DIU, DDP, and the county clerk's office just for permission to leave Smartstart for Intoxilock. I dont even have Intoxilock in my vehicle yet and my experience with them has been absolutely wonderful compared to the complete garbage service that I have received from Smart start. DO NOT CHOOSE SMARTSTART unless you hate your money, your time, having a vehicle, like being called a liar, like being extorted, and most of all treated like *** I will send you a photo of my billing history to back this up which I also sent to Smartstart.
They did not give a *** THIS COMPANY IS HORRIBLE ALL THE WAY AROUND. DO NOT MAKE THE SAME MISTAKE I DID!
Preferred solution: Compensation for lost time transportation cost
User's recommendation: DO NOT HAVE INSTALLED IN YOUR VEHICLE!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Colorado Springs, Colorado
Trying to get a copy of interlock agreement
I'm trying to get a copy of the interlock agreement for the DMV to get my license reinstated. I've spent 10 hours trying to get a hold of customer service and when I finally get someone I get transferred and then hung up on.
They ask you to leave a callback number but do not return your call.
This is the worst company I've ever had to deal with. They definitely need to get it together don't use this company
User's recommendation: A different company
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Verified Reviewer |
Gregg, Pennsylvania
Corrupt company
Smart start is a horrible greedy corrupt company. They will rip you off every chance they get. They lie to you and give you false info and don't give you any instructions on how to use the device so they can rip you off later.
- Lie to you and rip you off
Preferred solution: Full refund
Redmond, Washington
The smart start doesntwork right the chain keeps stopping and im out 160.dollar because you cant get a hold of nyone
I bought a chain saw from you and the chain keeps stopping i used it for 15 minutes it done just fine and this was april 7th and i had only had it 3days that was the first time i used it i just want to kow what the problem is beause i really liked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo NOT go to this company.
Wish I could leave ZERO stars. No wonder we cant leave Google reviews for the company.
These guys are con artists.
They make it VERY DIFFICULT to reach a live representative, and if you do, trust, they CANT help. Their janky devices will throw faulty codes that are NOT your fault and you still have to pay... then dispute and wait WEEKS to get reimbursed... oh wait...I mean you HAVE TO go through the BBB to even get anything resolved.
Not joking.
My last month with them I was charged a full month of service even though I had the janky device removed during the 72 hour grace period... they unlawfully took my money and I have to wait 6-8 weeks for the refund.
DO NOT GO TO THIS COMPANY!
DO NOT! LOOK ELSE WHERE!
- Hate their job
- And if you do
- Janky devices
Preferred solution: Full refund
User's recommendation: RUN and LOOK ELSE WHERE
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My husband is going through the exact same situation right now. Trying to get someone to send a copy of his 180-day compliance form to the WA state Department of Licensing and all he has gotten after hours waiting on hold for two weeks in a row is the run-around.
He did talk to one guy who said they would send it but they never did.
There ought to be some kind of recourse in this situation. So frustrating!