Solid Starts FAQs

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General Questions

How do I get the Solid Starts App?

You can download the app on Apple or Android.

How do I purchase a Solid Starts App membership? 

You can purchase the membership directly from our website here or in the Solid Starts app on Android or iOS. When purchasing on the website, use the same email address to login to your Solid Starts app. 

Is the Solid Starts App available everywhere?

Yes, the Solid Starts App is available globally. 

Is the Solid Starts App free?

The Solid Starts App requires a paid membership. We offer a free trial for both our monthly and yearly options. With a paid membership, you can access our award-winning First Foods® database, get personalized guidance for introducing solid foods, access a guided introduction to common allergens, 300+ meal ideas, food and allergen tracking, professionally reviewed articles, tips, quotes and more. Learn more about our membership here.

Is the food database available on both the app and website?

Yes, the First Foods® database is available on both the website and app.

I bought one of your bundles, does that include access to the paid features of the app?

Sorry, no. The materials on our website are separate from the App, which is run through the Apple App Store and Google Play. If you’d like to explore what’s in the app, there is a free trial and flexible options for monthly and annual plans. You can learn more about our membership here.

Will I be able to view my bundles/guides on the app?

Unfortunately, no. The bundles/guides are available on our website, which is separate from the App that is run through the Apple App Store and Google Play. If you’d like to explore what’s in the App subscription, there is a free trial. You can learn more about the App here.

App Membership

What do you get with a Solid Starts membership?

A Solid Starts membership gives you unlimited access to the First Foods® database, valuable articles written by our pediatric pros, and a comprehensive guided app experience to help you navigate introducing solids.

With the Solid Starts App membership, you will receive:

You can learn more about the membership here

I’m a monthly app subscriber. Can I switch to the yearly plan?

Yes, click on the profile icon on the top of the home screen to go to your profile. In your profile, click on Manage Membership and choose the Yearly option there. You can also switch plans with the Subscriptions section of your Apple App Store or Google Play Store.

App Functionality Questions

How can I add a food as a favorite?

Tap the little heart icon on any food to add it to your favorites. You'll also be asked if a food is one of baby's favorites upon tracking it for the first time. You can check on your favorites list any time within the tracker.

How can I track that my baby has tried a certain food?

Once your baby has tried a food, just tap the plus sign to add it to the tracker. You'll be asked if you'd like to add it as a favorite, and if baby had a reaction. You'll also be able to make any notes about that food. If baby has tried a meal, when you mark the meal as done, it will add all the foods in the meal into your tracker.

How can I track reactions my baby has had to foods?

Once you’ve added a food to the tracker, you’ll be asked if baby had a reaction. From there, you can note which symptoms baby experienced. To see a main list of all foods that elicited reactions to share with family, caregivers, or doctors, simply tap the “Reactions” button on your Tracker page.

How can I add a food to a list to try later?

Once you're viewing any food, you can tap the repeat icon to add it to your list to try later. Lots of people use this as their shopping list as well :)

How can I mark that a food no longer is an allergen?

Click into the food in which you would like to remove the reaction. (You can find the food via the tracker calendar or by clicking the food icon in the upper right of your home screen). Click on the “x Tried” button in the rectangular box under the food name, which will bring you to the food’s note page. Click into the note that contains the reaction, and you will be able to delete the reaction.

Where can I see what size to cut a food for my baby?

First, search for the food. From the food entry, click on "How to serve". That's where you'll find all of the information on how to cut, prepare, and serve each food for baby depending on their age.

The food I was looking for is not there.

We are adding new foods every day! It's a slow process because each food needs to be reviewed by several licensed professionals but we're doing our best to have every single food in the database. Feel free to contact us with your suggestions for new foods to add. We’d love to hear your ideas!

In the meantime, any food not yet in our database can be tracked by using the "Other" entry (Simply search "Other" from the main database page).

How can I add an additional child profile?

Click on the profile option on the home screen, which will take you to your Profile page. Click "switch baby" and you will see the option to add a new baby profile appear at the bottom.

Can I edit the date/note/reactions of a logged food?

Yes! Open your food tracker and click on the date that has the food you want to change, then click on the food name at the bottom of the screen. Click in the "Your Notes" field. There, you can click on the date (underneath the food name at the top) and change it to whatever date you want. You can also edit the food’s notes and reactions on this screen. Click the blue "Update" button when you are done making changes.

What is a “poop friendly” food?

“Poop friendly” means whether a food has qualities that help baby poop.

Can I share my account?

Yes! The same login credentials can be shared across multiple devices, whether Apple or Android. This makes it super easy for parents/caregivers to coordinate the baby’s solid food progress with each other. 

Where are the purees?

If you want to make some purees for baby, by all means do so! Any food can be pureed, but our First Foods® database shows you how to serve each food without the need to puree. Variety is key.

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

That's really for you to decide, but probably not in our books.

Recipes in the App

Where can I find recipes?

On your Home screen, you will see the option to browse hundreds of meal ideas depending on the path and stage you are in. Within each path, you may skip meals, repeat meals, and save others for later. You can also favorite meals and add them to custom lists you create. We built in this flexibility and customization to give you the freedom to introduce solids at your own pace.

Our searchable recipe database (“Meals” tab) also features over 300+ recipes. You can search by specific ingredient, choose a recipe from our curated lists (i.e. “Make-Ahead Lunches,” “Iron-Rich Recipes,” etc.) or simply scroll through the entire recipe database for whatever catches your eye! You can also save recipes to custom lists as well as mark recipes as favorites.

How can I track a recipe that my child has tried?

Click the “log” button on the meal to track all ingredients within that meal.

How can I make lists of recipes?

From within the app Home screen, click on the three dots on the right of the meal card, and you will see the option to add that meal to a list. From within the “Meals” tab, click the “list” icon on the top right of the recipe card to add it to a list.

Can I search for recipes by ingredient?

Yes–you can search by ingredient. Type the name of a food into the search bar, and you will find plenty of options to use that ingredient in a recipe to share with baby.

App Troubleshooting

I get an error message when I try to log food / I can't create a baby profile / I'm seeing other error messages. What can I do?

First, make sure you are on the latest version of the app. You can check by visiting the Apple App Store or Google Play Store to see if an update is available for download. Once you've verified you have the current version / updated to the current version, log out of your account from the profile page. Then, log back in again by re-entering your email and password. This is an important "reset" for the app and should solve any error messages. If you still see error messages after that, please contact us.

I get an error message when I try to log in or I'm not getting the password reset email

The most common reason for this is trying to log in with a different email address than the one you signed up with. Please note that the email address where you received your subscription confirmation email is NOT necessarily the same address you used to sign up for the app. If you can't log in, think if you may have signed up with another email address.

If you can't remember your password, you can click the "forgot password" link to receive a code to reset your password, as long as the email address you enter is registered in our system. And be sure to check your spam folder. Contact us if you continue to have issues logging in.

When I click “I already have a subscription,” I get an error message

The most common reason for this error message is because you might be logging in with an email address that is not associated with the subscription. The subscription is purchased on your phone and is "owned" by the email address of your Apple or Google Play account. However, access to the subscription features is associated with the email address used to create the app account, which can be different from your Apple or Google ID. This is the same case if you purchased the membership directly from our website - your purchase address may be different than your app account address.

Please try logging in with another email address and see if the "I already have a subscription" button will work with that address. Contact us if you continue to have issues. 

I forgot my password. What do I do?

1. Click on the “forgot password?” link within the app or website.

2. Enter the email address that you signed up with.

3. Check your email for the reset code. If you still don’t see an email from Solid Starts after 15-20 minutes, remember to check your junk folder.

4. The email will have a code to reset your password. Return to the website or app and enter this code along with the new password you would like.

5. Click the “reset” button.

6. If you don’t receive the password reset email, or encounter any other issues, contact us for help.

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

Make sure you have in-app purchases enabled on your phone. Lots of parents disable this to prevent surprise purchases from little hands! If that's enabled, check that you have the most recent version of the app installed by going to the app store and seeing if there is an update for you to download.

Membership & Payment Questions

How do I cancel my app membership?

If you purchased through Apple or Google, memberships can be managed through your profile within the app or through My Subscriptions in the Apple App Store or Google Play Store on your device. We at Solid Starts cannot cancel your membership for you if you purchased through Apple or Google.

If you purchased the membership directly through our website, you can log into your account on our website and click into the “Subscription” tab to cancel. If you have any trouble, contact us.

Can I get a refund?

If you purchased a membership through the app with Apple or Google, you’ll have to reach out to them directly to request a refund. You can request a refund from Apple here or Google here. 

If you purchased the app membership directly from our website or have any other questions, please contact us and we will be able to help you further.

How do I delete my account?

To delete your account, click the “delete account” option in your profile. This will take you to a form on our website where you can enter your email address for deletion. Please note that deleting your account is NOT the same as canceling your paid membership. See “How do I cancel my app membership” above for more information.

Can I share the personalized tracking of foods and reactions with my partner/family?

Yes! The same login credentials can be shared across multiple devices, whether Apple or Android. This makes it super easy for parents/caregivers to coordinate the baby’s solid food progress with each other.

How do I change my payment method?

For purchases made through Apple or Google Play, you will have to change your payment method within your account, as they manage all payments.

If you purchased the membership through our website, please contact us for help with your payment method.

Does my membership auto-renew?

For purchases through Apple or Google, your subscription will auto-renew if you selected this option upon sign-up. Apple/Google will also send you a reminder email when it’s about to auto-renew, and you can cancel at that time if you wish.

App memberships purchased directly through our website will auto-renew. You will need to cancel if you do not wish to continue the membership. You can do this by logging into your account on our website and clicking into the “Subscription” tab. If you have any issues, contact us.

What happens to the foods I've tracked if I cancel my membership?

Once your membership expires, you will no longer be able to access or view your data within the app. However, prior to cancellation, you can export your saved data into a spreadsheet. To do this, click “Tracker” on the main app screen, and select the download icon in the upper right.

What payment methods do you accept?

For memberships purchased via the Apple App Store or Google Play Store, we accept what they accept! 

For memberships purchased through our website, we accept the following credit cards: Visa, Mastercard, American Express, and Discover.

Still have questions about the app? Contact us for more help.