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Get to know eSIM

What is an eSIM?

An eSIM is a digital SIM that connects some newer devices to STRATA’s wireless network. Some physical SIMs are now being replaced by embedded SIMs — or eSIM for short. They’re blank SIMs pre-built into your device that download plans instantly, so unlike physical SIM cards, they never need to be swapped out of your phone or replaced — they update automatically.

Why use an eSIM?

An eSIM gives you more flexibility to manage your wireless plan and eSIM-compatible device. Besides being able to activate new phone lines in a fraction of the time, some eSIM-capable devices allow you to use two eSIMs at the same time (or one physical SIM card and one eSIM). A dual SIM also allows customers who use the same device for business and personal calls to maintain separate phone numbers on one device.

How do I use an eSIM?

When you purchase an eSIM capable device, your eSIM will be downloaded to your device over Wi-Fi. Your service will be the same as if you were using a physical SIM card.

How do I get started with my eSIM?

Please come to your nearest STRATA Networks location and speak with a customer service representative to start the eSIM process.

For additional eSIM instructions, please visit help.stratanetworks.com.

Frequently asked questions

Which devices support eSIM?

Apple Devices:

  • Phone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12 mini
  • iPhone 12
  • iPhone 12 Max
  • iPhone 12 Max Pro
  • iPhone 13 mini
  • iPhone 13
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020)
  • iPad Air (3rd Generation)
  • iPad Pro (3rd Generation)
  • iPad Mini (5th Generation)

Samsung Devices:

  • Samsung Galaxy S22
  • Samsung Galaxy S22+
  • Samsung Galaxy S22 Ultra
  • Samsung Galaxy Z Flip3
  • Samsung Galaxy Z Flip4
  • Samsung Note 20+
  • Samsung Galaxy S21
  • Samsung Galaxy S21+
  • Samsung Galaxy S21+ Ultra
  • Samsung Galaxy Z Fold3
  • Samsung Galaxy Z Fold4

How do I activate a STRATA eSIM card?

STRATA supports eSIM Carrier Activation and will assign an eSIM to your device digitally either at time of purchase. All eSIM codes are generated in-store.

How do I transfer my phone number to my new device?

Please come to your nearest STRATA Networks location and speak with a customer service representative to start the eSIM transfer process.

How do I activate an iPhone with eSIM if I don't have access to a Wi-Fi network?

If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.

Are all STRATA customers able to use an eSIM on a device?

Yes. All STRATA customers can use an eSIM on any eSIM supported device.

How do I get a STRATA eSIM if I'm not purchasing my device from STRATA?

Please come to your nearest STRATA Networks location and speak with a customer service representative to evaluate your device and start the eSIM process.

How do I know if my iPhone is unlocked?

  1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says “No SIM restrictions.”

If you don’t see that message, contact STRATA Networks at 435-622-5007 or come to your nearest STRATA location and speak with a customer service representative.

Will activating an eSIM lock my device to STRATA?

Your device’s lock status is not impacted by the use of an eSIM. STRATA does not lock devices.

What should I do if my device is lost or stolen with an active eSIM?

If your device with an active eSIM is lost or stolen, please contact customer support at 435-622-5007 as soon as possible. They will deactivate your eSIM remotely.

What is Dual SIM?

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region.

You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/HT209044

What happens to my cellular plan if I erase my eSIM?

If you delete your eSIM, your cellular plan has not been canceled. Please call customer support at 435-622-5007 to be issued a new QR code through your verified email or visit your nearest STRATA location.

Faster speeds, better price.

Bundle Options

Bundle this package with wireless service & get both services for as low as $114.99/mo.*

Bundle this package with a landline for only $94.99/mo.**

*Includes price of internet package, with download speeds up to 1000 Mbps and upload speeds up to 500 Mbps, and 1st line of unlimited talk, text, and data. Each additional line is extra. Click here to learn more.

**The discounted bundle rate is only available if you subscribe to internet and landline. Taxes and fees may apply. Regular rates apply if you take the service alone.

Businesses do not qualify for these rates. Click Here to view business internet plans.

Not all speeds are available in all locations.

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Bundle Options

Bundle this package with wireless service & get both services for as low as $99.99/mo.*

Bundle this package with a landline for only $79.99/mo.**

*Includes base internet package price, with download speeds up to 50 Mbps and upload speeds up to 10 Mbps, and 1st line of unlimited talk, text, and data. Each additional line is extra. Click here to learn more.

**The discounted bundle rate is only available if you subscribe to internet and landline. Taxes and fees may apply. Regular rates apply if you take the service alone.

Businesses do not qualify for these rates.

Not all speeds are available in all locations.

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Special Offer

*Existing broadband customers who qualify for faster internet speeds can upgrade to a higher speed package for no additional charge for a 60-day period, or two billing cycles. Depending on when in the current billing cycle, the promotion is accepted, a prorated portion of the upgraded package price may be applied before the promotion takes effect. After the 60-day promotional period, increased package speeds will automatically continue, and regular package rates will be applied unless customer calls to change or cancel. Business accounts do not qualify. Actual attainable speeds vary by location. Some legacy internet plans may not be available to return to after upgrading. Offer may end at any time. May only be used once per account. Restrictions apply, see store for details.

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Terms and Conditions

After 10 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 512 Kbps while roaming. After 15 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 128 Kbps while roaming. Tethered data will be restricted to the same policy. Customers who consistently use excessive amounts of data outside of the local area may be required to select a different Strata wireless plan or be subject to different policies. For full terms and conditions, Click here

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Terms and Conditions

After 10 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 512 Kbps while roaming. After 15 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 128 Kbps while roaming. Tethered data will be restricted to the same policy. Customers who consistently use excessive amounts of data outside of the local area may be required to select a different Strata wireless plan or be subject to different policies. For full terms and conditions, Click here

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Terms and Conditions

Includes price of internet package and unlimited talk, text & data. Additional taxes and fees may apply. Maximum of 10 lines per account. Business accounts do not qualify for these rates. After 10 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 512 Kbps while roaming. After 15 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 128 Kbps while roaming. Tethered data will be restricted to the same policy. Customers who consistently use excessive amounts of data outside of the local area may be required to select a different Strata wireless plan or be subject to different policies. For full terms and conditions, Click here

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Special Offer (Valid Nov. 29 - Dec. 31)

Get $200 when you switch to Strata.

Fine Print:
Port-in of an existing number and activation on a current wireless plan are required to qualify for the $200 switch credit. The $200 switch credit will be applied as 24 monthly bill credits toward wireless rates and has no cash value. Enrollment in paperless billing or autopay is required. Limit of 4 per account. Customers are not eligible if they have ported out of Strata’s wireless service within the last six months. May be combined with other wireless offers. Promotion may end at any time. Restrictions apply; see store for details.

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Special Offer

New STRATA internet customers pay only $29.99/mo. for their internet package for the first three months. After three months, regular rates apply. Customer must be on current internet plan and enrolled in automatic payments and/or paperless billing to qualify. Residential accounts only. Leased equipment and add-on services may be extra. Upon initiation of service, customer may be subject to connect fees and/or service deposits. Customers who have disconnected internet service with STRATA within the last three months are not eligible for promotion. Additional taxes and fees may apply. Promotion may end at any time. Restrictions apply, see store for details.

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Special Offer

New Strata internet customers pay only $29.99/mo. for their internet package for the first three months. After three months, regular rates apply. Customer must be on current internet plan and enrolled in automatic payments and/or paperless billing to qualify. Residential accounts only. Leased equipment and add-on services may be extra. Upon initiation of service, customer may be subject to connect fees and/or service deposits. Customers who have disconnected internet service with Strata within the last three months are not eligible for promotion. Additional taxes and fees may apply. Promotion may end at any time. Restrictions apply, see store for details.

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Special Offer

Get the first 30 days of Preferred television plan free, or a discount equal to the price of the Preferred plan, upon new activation. Free period will begin as soon as customer submits payment information. After 30 days, subscription will automatically renew and regular pricing for selected package & add-ons will be charged to customer’s credit card each month unless subscription is cancelled before the next billing date. May only be used once per Strata account. Restrictions apply; see store for details.

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*After 10 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 512 Kbps while roaming. After 15 GB of data usage outside of our local network within a single billing period, speeds will be slowed to 128 Kbps while roaming. Tethered data will be restricted to the same policy. Customers who consistently use excessive amounts of data outside of the local area may be required to select a different Strata wireless plan or be subject to different policies. For full terms and conditions, Click here

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Holiday Trade-In Event – (Nov. 29 - Dec. 31)

Trade in your eligible smartphone and receive $300 additional credit on top of your trade-in value. Use the total discount towards the purchase of a select new phone that matches or exceeds the value of your discount.

How it works:

  1. Trade in your old phone: The trade-in value will be assessed based on your phone’s model and condition.
  2. Receive $300 additional credit: Your trade-in value will be boosted by up to a $300 credit.
  3. Apply the discount: Use your total discount (trade-in value + $300 credit) to lower the price of a new phone. The discount must be applied to a phone of equal or higher value than your total discount.

Fine Print:

Only one trade-in device per customer. No minimum trade-in value is required to qualify. The maximum credits applied cannot exceed the retail price of the device being purchased. The additional $300 credit will be applied over 24 monthly bill credits. The phone must be purchased on a monthly installment plan and on a current wireless package. If the customer disconnects service, becomes delinquent on payments, or exercises early upgrades or device payoffs before 24 months, credits will end, and the remaining balance is due. The trade-in device must be owned outright and not under an existing installment plan. Enrollment in autopay and paperless billing is required. Additional taxes, fees, and restrictions may apply. Offer good while supplies last and may end at any time. Limit of 4 per account. May be combined with other offers. Restrictions apply; see store for full details.

Holiday Trade-In Policy

Customers purchasing a phone as a holiday gift have until January 10, 2025, to bring in their trade-in device. At the time of purchase, the new phone will be set up on installments, the $300 promotional credit will be applied, and the customer will be responsible for any down payment required. If the trade-in phone is not brought in by the January 10, 2025, deadline, the $300 promotional credit will be forfeited, and the customer will be responsible for the entire cost of the new phone. Once the trade-in device is received, the assessed trade-in value will be applied as an additional down payment on the phone, and the installment plan will be adjusted accordingly.

Eligible Devices:

  • iPhone 16
  • iPhone 16 Plus
  • iPhone 16 Pro
  • iPhone 16 Pro Max
  • iPhone 15 512 GB
  • iPhone 15 Plus 512 GB
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 14
  • iPhone SE 3rd Gen
  • Samsung Galaxy Z Fold6
  • Samsung Galaxy Z Flip6
  • Samsung Galaxy Z Fold5
  • Samsung Galaxy Z Flip5
  • Samsung Galaxy S24+
  • Samsung Galaxy S24 Ultra
  • Samsung Galaxy S23 FE
  • Google Pixel 9
  • Google Pixel 9 Pro
  • Google Pixel 9 Pro XL
  • Google Pixel 8a
  • Google Pixel 8

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Holiday Buy One, Get One 50% Off (Valid Nov. 29 - Dec. 31)

Purchase a select 128 GB or 256 GB smartphone and get a second one for up to 50% off.

Fine Print:
Both devices must be activated on current wireless plans, with the discounted phone set up in monthly installments. Discount will be applied as 24 monthly bill credits. Credits will end and any remaining balance is due if the customer disconnects service, is delinquent on payments, or exercises early upgrades or device payoffs before 24 months. Credit amount may not exceed the value of the device purchased. Credits have no cash value. This offer is not an early upgrade program for existing wireless customers; the current device being upgraded may not be on an existing installment plan and must be owned outright by the customer. Additional taxes and fees may apply. Enrollment in paperless billing or autopay is required. Offer applies to residential accounts only, is available while supplies last, and may end at any time. Limit of 2 per account. May not be combined with trade-in promotion. Restrictions apply; see store for details.

iPads eligible for discounts include:

  • iPhone 15 128 GB
  • iPhone 15 256 GB
  • iPhone 15 Plus 128 GB
  • iPhone 15 Plus 256 GB
  • Samsung Galaxy S24 128 GB
  • Samsung Galaxy S24 256 GB

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