Student Hub: services and support

The AUT Student Hub is the place to go for help with most student issues on each campus. It gives you access to a range of services and support options to help you succeed at AUT.

The Student Hub offers:

Appointments with a specialised student advisor, dependent on your needs
Financial support
Academic and personal support
StudyLink and course fees
ID cards and Auckland Transport tertiary travel discount help
Application process

Booking an appointment with a student advisor

Our student advisors can help you with your personal or academic needs and put you in touch with other services on campus. We can assist with a range of wellbeing support and are always available to discuss your needs. These appointments last about 45 minutes so we can take the time to work on the best outcome for you. For any quick query just pop in the Student Hub and someone will help you.

You can make a booking using the AUT App or My AUT as well as view our advisors profiles.

If you're not sure which booking you need use the info below:

What's on your mind?

I can’t keep up with my assignments and exams

Make an appointment for a special consideration application to talk to an advisor about managing your academic workload

If your ability to attempt or prepare for an assessment is affected by circumstances beyond your control, you may be able to apply for special consideration. The Student Hub, Counselling and Mental Health team and Student Medical Centre can complete the Impairment Report required for some students.

MAKE A BOOKING

Self-help resources

I'm struggling financially

Make a booking for financial support

If you're experiencing financial difficulty while studying at AUT, our student advisors will discuss your situation and carry out a financial assessment to help you get back on track.

MAKE A BOOKING

Self-help resources

I have an issue with my visa or life in New Zealand

Make a booking for international support

A qualified student advisor can talk to you about general international information, medical or travel insurance, immigration, visa matters, personal safety, wellbeing, and social and community connections.

MAKE A BOOKING

Self-help resources

I'm a rainbow student

Make a booking for rainbow support

If you identify as rainbow (LGBTQIA+), AUT can support you with specialty care so there are no barriers to your learning or social activities. You can meet with a student advisor who is dedicated to rainbow support and can provide ongoing advice, care and assistance, and connect you with the rainbow student community.

MAKE A BOOKING

Self-help resources

Rainbow student services and resources

I need adaptive technology to study

Make a booking for adaptive technology - disability

If you are Deaf, neurodivergent, or have a disability or medical condition, AUT can support you to access adaptive technologies, find apps and settings allowing you to interact with your phone and computer in different ways. If you find it difficult to access course materials, take notes in class or look at a screen all day, adaptive technologies may help make your studies a lot easier.

MAKE A BOOKING

Self-help resources

Adaptive technologies readily available to AUT students

I have a disability or need support accessing an external assessment

Make a booking for disability support

If you are Deaf, neurodivergent, have a disability or medical condition, AUT can support you to ensure that you enjoy the full university experience and participate in your learning to the best of your abilities. Meet with a student advisor to find the right support for you as well as ensuring that you have access to ongoing advice and assistance.

MAKE A BOOKING

Self-help resources

Disability support services

I need help but I don’t know where to start

Make a booking for hauora/wellbeing support

If life events are having an impact on your ability to study or if you're simply not okay, meet with a qualified student advisor who will work with you to find solutions and put together a support plan to ensure your wellbeing and academic success.

MAKE A BOOKING

Self-help resources

Financial support

If you're experiencing financial difficulties, you can apply for emergency and hardship support online or get in touch with the Student Hub to discuss your situation.

Find out more