Practice Leaflet - Hockley Farm Medical Practice

HOME VISITS
We ask patients to attend the medical centre unless housebound or too ill to go
out. Remember that the doctors can see four or more patients at the medical
centre in the time taken to do one visit. If you do need a visit, please phone
before 10.00am to request this. Tell us if your condition is urgent. One of the
doctors may phone you back to discuss your condition before visiting.
ABUSIVE BEHAVIOUR
Abusive behaviour to our Staff (Receptionist, Doctors and Nurses) will not be
tolerated. Patients would not accept this behaviour from us and we therefore do
not accept it from our Patients.
Patients should be aware that all episodes of abusive behaviour will be
documented on their record and may result in action being taken to deduct them
from the Practice list.
OUT OF HOURS
On a Thursday afternoon and during Protected Learning Time our services are
covered by Primecare on 0330 123 9219. If you require on-day treatment on a
Thursday afternoon you may be asked to redial this number.
For Out of Hours services please call NHS Direct on 111.
COMPLAINTS
We have a separate Complaints Leaflet please ask at reception for a copy.
Manager
Cheryl Wright
Senior Patient Advisor – Sue Wharam
Nurse Manager – Lynne Birch
Practice Nurses – Mary Bancroft, Caroline Rees, Lindsey Wilkins
Health Care Assistant - Nicola Rouse, Jayne Haycock
Phlebotomist - Nicola Warner
Our Clinics
We run a variety of clinics including:
Stop Smoking - Family Planning – Therapist
Alcohol Counsellor - Flu Vaccine – Joint Injections
Specialist Heart Nurse – Drug Counsellor
NHS Health Checks – Ear Syringing
Whooping Cough Vaccine for Pregnant Women
Childhood Immunisations - Midwifery
Hockley Farm Medical Practice
‘Keeping Braunstone Healthy and Happy’
HOCKLEY FARM MEDICAL PRACTICE
Braunstone Health & Social Care Centre
Hockley Farm Road
Leicester LE3 1HN
Tel No: 0116 222 6100
Fax No: 0116 222 6101
www.hockleyfarmmedicalpractice.co.uk
OUR OPENING HOURS
Monday
08:00 to 20:00
*Tuesday
08:00 to 20:00
*Wednesday
08:00 to 20:00
*(Evening hours vary weekly so please speak to reception)
Thursday
08:00 to 18:30
Thursday 13.30 to 18.30 no GP / Nurse on Duty
Friday
08:00 to 18:30
Partners and GPs
Dr A. Nana (Male) MB, ChB Hons. (Birmingham 1994) MRCP (UK), DCH
Professor K. Khunti (Male) MB, ChB (Dundee 1984), PhD, MD, FRCP, FRCGP, DRCOG, DCH, FPCert
Dr S. Seidu (Male) BSc., MB, ChB (Ghana 1999), DFFP
Dr S. Khan (Female)
Dr R Knox (Male)
Dr A Milne (Male)
Dr M Davis (Male)
Dr A Bayford (Female)
Kathryn Foxall – Nurse Practitioner
Jo Hepworth Nurse Practitioner
THE PRACTICE
We aim to provide you with the best quality health care. We provide a wide range
of services including general medical care, contraception, maternity services and
minor surgery. We are also offering late evening surgeries.
The building is accessible to patients using wheelchairs. There are disabled
parking spaces near the main entrance. The GP reception has a low desk area and
there are disabled toilet facilities in the building. Our Practice Nurses run a
number of clinics to monitor and manage chronic illness (diabetes, heart disease,
asthma, blood pressure, chronic chest disease).
Also they provide health
promotion, well person clinics, travel health advice, travel vaccinations, flu and
pneumonia vaccinations, smoking cessation support and a wide variety of general
nursing care. Our Health Care Assistants work under the supervision of a qualified
nurse and carry out a range of procedures such as blood pressure checks, taking
blood, urine testing, ECGs and breathing tests. We are a teaching practice and
will often have attached students or GPs in training. Some consultations may be
video recorded for training purposes. You will always be informed of this and will
have the opportunity to decline if you wish. Our staff are duty bound to respect
your privacy, dignity and confidentiality and to treat you with courtesy at all
times. All patient information that we hold on paper or computer will be
maintained securely and according to the regulations of the Data Protection Act.
You have the right to know what information we hold on you. If you would like to
see your records, please contact the Office Manager to arrange an appointment.
HOW CAN YOU HELP US?







Be on time for your appointment
Please tell us if you cannot make your appointment
Remember, one appointment is for one person
Phone for a home visit before 10.00am
Phone for test results after 1.30pm
Use your repeat prescription slip for all repeat requests and allow at least
3 working days
Tell us if you change your address or telephone number
ROUTINE APPOINTMENTS
When you contact the Practice you will also be asked for a brief description of
your symptoms and how long you have had them, this information will enable us to
book you with the appropriate clinician.
We have Nurse Practitioners on duty every day working alongside our GPs they are
able to manage the care of patients with minor illnesses, prescribing medication if
necessary.
We also have pre-bookable slots available up to 3 weeks in advance, which you
will be offered if your condition is none urgent.
We are unable to book patients to see a GP for a sick note or repeat prescription
these should be ordered in advance by completing the slips provided on reception.
EMERGENCY APPOINTMENTS
All requests for urgent appointments will be triaged by the Duty Doctor on call.
The Duty Doctor will telephone patients who need URGENT, same day help and if
necessary will offer you an appointment later the same day.
Please note URGENT Duty Doctor slots are not appropriate for sick notes, repeat
medication or private letters.
If the problem is life threatening, such as chest pain suggesting a heart attack,
you think you may have had a stoke, you have severe breathing problems, you
think your child has a meningitis rash, or someone has collapsed and is
unconscious or not breathing, you should ring 999 straight away rather than
call the doctor as prompt action can make all the difference.
LATE ARRIVALS
Appointments are booked at 10 min intervals, the Practice policy is that if you
arrive more that 7 minutes late you will be asked to re-book as the doctor will not
have enough time to see you. If your problem is urgent and needs to be dealt with
that same day, please tell the receptionist who will book you onto the Duty
Doctors list. Please be aware that you may have to wait to be seen.
REPEAT PRESCRIPTIONS
Repeat medication can be forwarded to the Pharmacist of your choice via an
electronic system called EPS, please speak to your Pharmacist if you would like to
sign up to EPS. You can also request repeat medication by completing the repeat
slip attached to your prescription and bring it to reception to be processed.
Alternatively if you have access to on-line services you can request repeat
medication through the web site please note that acute medication cannot be
ordered on line
All prescriptions take 3 working days to process.
Please remember:
•
URGENT PRESCRIPTION REQUESTS THE SAME DAY WILL ONLY BE DONE IN
•
•
EXCEPTIONAL CIRCUMSTANCES.
IF YOUR MEDICATION REVIEW IS DUE AND YOU HAVE NOT SEEN OR SPOKEN TO
YOUR DOCTOR, YOUR NEXT PRESCRIPTION REQUEST MAY BE REFUSED.
WE DO NOT TAKE PRESCRIPTION REQUESTS BY PHONE.
REGISTERING AT THE PRACTICE
If you live within the practice area and wish to register with us, please complete a
registration form available from reception. The registration form and medical
questionnaire both need to be fully completed and it will be very helpful if you
can bring your medical card with you. There is a Blood Pressure, Height and
Weight machine situated in reception for your use. Dependant on the information
given, you may be asked to make an appointment to see the Practice Nurse.