If HomePod or HomePod mini isn’t responding
Find out what to do if you see No Response under HomePod or HomePod mini in the Home app.
Check for alerts in the Home app
Restart HomePod or HomePod mini
Check for alerts in the Home app
If HomePod or HomePod mini can’t connect to your home Wi-Fi network, can’t access your Apple Account or has another issue, you’ll see an alert with details about the issue in the Home app. To see more information about the alert, open the Home app, then tap or click HomePod.
Check your Wi-Fi connection
HomePod and HomePod mini automatically connect to the same Wi-Fi network as your iPhone or iPad. To check your Wi-Fi signal strength:
Open the Home app on your iPhone, iPad or Mac.
Tap or click HomePod, then tap or click the Settings button
.Scroll down to Wi-Fi Network. The Wi-Fi signal strength indicator appears next to your network name.
If the signal strength indicator shows two bars or fewer
, your Wi-Fi signal strength is weak. Try moving your HomePod speaker closer to your router and removing potential sources of wireless interference.
If the signal strength indicator shows an exclamation point
, find out what to do.
Find out what to do if Siri on your HomePod says it can’t connect to the internet
HomePod and HomePod mini support captive portal Wi-Fi networks that require additional sign-in steps, for example, those provided by hotels or dorms. Use your iPhone or iPad to connect to the network, then follow the onscreen instructions for setup.
The Wi-Fi signal strength indicator isn’t supported on HomePod speakers connected to networks that block peer-to-peer traffic, like some captive networks.
Restart HomePod or HomePod mini
Open the Home app on your iPhone, iPad or Mac.
Tap or click HomePod, then tap or click the Settings button
.If you have two HomePod speakers set up as a stereo pair, select Restart HomePod. If your HomePod speaker is not set up as a stereo pair, select Reset HomePod, then select Restart HomePod.
If you don't see an option to restart your HomePod, unplug it from power, then plug it back in and try again.
If HomePod still doesn’t respond, reset it.
Get more help
If you still have issues using HomePod, you may need a service. Get a service.
