Misrepresentation

The following is not allowed:

Scamming users by concealing or misstating information about the advertiser’s business, product or service

Examples (non-exhaustive):

• Enticing users to part with money or personal information by impersonating or falsely implying affiliation with or endorsement by, a public figure, brand or organisation
• Enticing users to part with money or information through a business that lacks the qualifications or capacity to provide the advertised products or services
• False advertising of services that could endanger a user’s health, life or safety; pretending to provide critical services that result in a delay to the user receiving treatment or medical help

Ad destinations that use 'phishing' techniques to gather user information

Examples (non-exhaustive): Sites that trick users into revealing their personal information by mimicking a trusted entity, such as a browser or bank

Note: We may take action on an advertiser’s account based on, for example, adverse regulatory warnings, settlements or rulings about an advertiser’s business practices, or direct complaints from businesses and other entities about impersonation.

The following is not allowed:

Making misleading statements, obscuring or omitting material information about your identity, affiliations or qualifications

Examples (non-exhaustive): Implying affiliation with or endorsement by another organisation, brand or private citizen without their knowledge or consent; an affiliate marketer advertising legal services without disclosing that they do not provide legal services; an unlicensed home contractor claiming to be a licensed provider

 Providing an inaccurate business name or business name that does not clearly represent the advertised business or disambiguates from similar businesses in the ad or user interactions

Example (non-exhaustive): Misrepresenting your business name in calls with users

The following is not allowed:

Failure to clearly and conspicuously disclose the payment model or full expense that a user will bear

Examples (non-exhaustive): not exposing price, delivery costs and other billing related information, interest rates, late payment fines or recurring subscription cost; using premium rate phone numbers in call assets; inflating prices from the quoted amount to exploit users in vulnerable situations or who are under duress

 Advertising products or services as free when they are chargeable

Examples (non-exhaustive): Promoting apps as free when a user must pay to install the app

1. Check the ad and its destination to see where they might be missing important information. Here are some examples:

   • Payment model and billing information: Make sure that your site or app clearly and conspicuously discloses the full expense that a user will bear, as well as how your billing process works. When making the determination whether something is clear and conspicuous, we may take into account factors like: 
     • Whether the pricing information is visible and obvious to users (for example, having no pricing information on the landing page, or hiding the information, is a bad start because users should have access to this information before using the service)
     • Whether customers can easily see and understand the costs that they’re going to incur, or whether, to the contrary, the page is designed in a way to hide the pricing information or make it difficult for customers to understand the costs that they're going to incur (for example, displaying the pricing information in grey characters over a grey background, using very small fonts or displaying other elements of the page over the important information)
     • Whether the fee structure is easily understandable (for example, the formula presented to explain how the cost of the service will be determined should be as simple and straightforward as possible) 
       Specific example: When charging users via the use of a premium rate phone number clearly and conspicuously showing the costs that the user will bear, such as the price per call and/or the price per minute of the call. 
   • App installs: Make sure that you remove any content from the ad creative that leads users to believe that your app is free to download when it's not.

2. Fix the ad’s destination. Add any required information. If you can’t fix the ad’s destination, update the ad with a new destination that complies with this policy.

3. Edit the ad. Add any required information. If your ad already complies with the policy but you have made changes to the ad’s destination, make an edit in the ad and save it. This will resubmit the ad and its destination for review.

Ads that make it difficult for the user to understand that they are interacting with an ad

Examples (non-exhaustive):  Ads that resemble system or site warnings/error messages; ads that simulate messages, dialogue boxes, menus or request notifications; hosted ads that are indistinguishable from other content; ads depicting features that do not work, such as close buttons, text input boxes, multiple choice options; download/install buttons or icons in image ads; ads with a transparent background; images that are segmented; an image that contains multiple copies of itself within the ad; images that appear to be more than one ad; moving and clicking arrows; ads that use surreptitious techniques to disguise their nature

Note: Animated ads and Ad gallery ads can have mock animated features or icons as long as the functionality works or the purpose of these features can be found on the landing page.

Manipulating media to deceive, defraud or mislead others

Examples (non-exhaustive):  Deceptively doctoring media related to politics, social issues or matters of public concern

Making inaccurate claims or claims that entice the user with an improbable result (even if this result is possible) as the likely outcome that a user can expect

Claims related to health and weight loss

• Making unproven claims of cures for incurable medical ailments

  Examples (non-exhaustive): 'Miracle cures' for medical ailments, such as arthritis, diabetes, Alzheimer’s disease or cancer; products that claim to be 'cure-all' for several diseases;

  Note: For health-related claims, including testimonial content, we may defer to local regulatory guidelines when enforcing this policy.

• Making claims of unrealistic weight loss within a specific time frame or requiring little effort

  Example (non-exhaustive): Extreme weight loss products or programmes

  Specific example: A weight-loss ad that says you can eat whatever you want and lose 10 pounds in a month

• Content promoting harmful health claims, or content that relates to a current, major health crisis and contradicts authoritative scientific consensus

  Examples (non-exhaustive): Anti-vaccine advocacy; denial of the existence of medical conditions, such as AIDS or Covid-19; gay conversion therapy

Note: If you guarantee certain results, have a clear and easily accessible refund (money-back) policy. Testimonials that claim specific results must include a visible disclaimer stating that there is no guarantee of specific results and that the results can vary. Include links to third-party verification or include relevant and noticeable disclaimers when testimonials and endorsements imply that results are typical.

Claims related to financial products or money-making schemes

• Making unrealistic promises of large financial return with minimal risk, effort or investment

  Examples (non-exhaustive): 'Get rich quick' schemes; guaranteeing returns, or promising returns that are unrealistic or exaggerated for the advertised investment product; presenting investment products as risk-free or downplaying the risk of investment opportunities

• To fix a disapproved ad or get your account back, you’ll need to remove any claims that may violate our policies.
• You can resubmit your ads for review in Google Ads once you’ve made changes to comply with our policy.

Claims related to politics, social issues or matters of public concern

• Making claims that are demonstrably false and could significantly undermine participation or trust in an electoral or democratic process

  Examples (non-exhaustive): Information about public voting procedures, political candidate eligibility based on age or birthplace, election results or census participation that contradicts official government records; incorrect claims that a public figure has died, or been involved in an accident

• Making claims that contradict authoritative, scientific consensus on climate change

Promotions that aren't relevant to the destination

Examples (non-exhaustive): An ad that uses the keyword insertion feature without a relevant 'default' keyword in place; ad title not relevant to ad content; ad doesn't clearly indicate that the resulting destination is a search results page; ad doesn’t accurately describe what the user will see on the destination; using overly general keywords or engaging in keyword spam

Note: When using keyword insertion, include default ad text that's clear and easy to understand.

Promising products, services or promotional offers in the ad that are unavailable or aren't easily found from the destination

Examples (non-exhaustive): Promoting products that aren't stocked; promoting a deal that's no longer active; promoting a price that's inaccurate; call to action in the ad that isn't easily available from the destination

Specific example: Ad reads 'Buy tablets from £40', but upon clicking on the ad, the user finds no tablets available for purchase at £40

Note: Avoid creating ads for specific offers unless you can update your ads as your inventory or offers change. For example, if you create an ad for a one-day promotional discount, remember to update or remove the ad the next day when the offer is no longer available. If the inventory or prices on your site change often, consider setting up Dynamic Search Ads, which automatically show your ad based on the content of your website.