Troubleshoot Google Fi activation

• To use Google Fi, you need an unlocked phone that's compatible with Google Fi. Check your phone's compatibility.
• If you bought your Google Fi phone through Google Fi or the Google Store, your device is unlocked.
• If you brought your own device to Google Fi, to make sure your phone is unlocked, contact your carrier.
• Make sure you don't owe any payments on your device. To unlock your device, your carrier can also ask you to take other steps.

Make sure that your phone is compatible with Google Fi. Check your phone's compatibility. Then, make sure you properly install your SIM card.

If you have a Pixel 2 and up, you can remove your physical SIM card and start your eSIM activation.

Google Fi service can only be activated for the device owner. Learn how to delete, switch, or add users.

Your sign up process isn’t complete. To complete the process:

1. On your device’s browser, go to https://fi.google.com/signup.
2. Complete the sign-up flow.
   • After you sign up, the browser redirects to the "Account Management" page.

You can’t activate Google Fi outside the US. Before you use Google Fi internationally, you must activate it within the US.

We grant exceptions for:

• Active or reserve military who serve abroad.
• State Department employees who serve abroad.
• Dependents who are part of the same group plan.

If you’re in this category, verify your government status. After SheerID verifies you, you can activate Google Fi outside the US.

Check your device’s eligibility and go through the sign-up flow. Make sure to use the same Google Account that you use to sign up for Google Fi.

To work on the Google Fi network, a device needs LTE capabilities. Your device might not have the capabilities. Check if your device has LTE capabilities.

Check if your device can activate with eSIM. Check your phone's compatibility.

If compatible, you can remove your physical SIM card and start your eSIM activation.

If your device can’t use eSIM and you must replace your SIM card, order a replacement on your Google Fi account.

1. On your device, sign in to Google Fi.
2. Select Order SIM card.
   • Order a SIM card.
   • You can also buy a new SIM card through a retailer like Best Buy, Amazon, or Target, and get reimbursed up to $10 USD.

If you get this error code, the instructions should pop up on your device:

“To get Google Fi service on this device, first, remove the current SIM card, and replace it with one supported for this device. What SIMs are supported? If you ordered this device from Google Fi, use the SIM that we sent along with this device.”

If you don’t have the newest version of the SIM, pick one up at an authorized third-party provider or order a SIM card.

If you try to activate Google Fi too many times, as a security measure to protect your account, we temporarily block the process. You can try again in a few days.

Turn off your virtual private network (VPN) and try the activation steps again. After we activate your service, you can turn the VPN back on. Learn how to turn the VPN on or off.

If you reach the maximum of 6 members on your plan, you can’t add another one in the current billing cycle. Even if a previous member is removed, to add a different member, you need to wait until the end of the billing cycle.

Make sure your device has a Wi-Fi connection and try again. If the problem continues, contact support.

Close and reopen the Google Fi app.

If your phone can't connect to the internet, we can't turn on your Google Fi service. Check your internet connection and try again.

Update your device:

1. On your device, go to the Play Store .
2. Select the Google Fi app .
3. Install any available updates.

Turn off airplane mode:

1. On your device, open Settings.
2. Select Network & Internet.
3. Turn off Airplane mode.
   • When the switch is to the left and appears gray, “Airplane mode” is off.
4. Open the Google Fi app .
5. Try the activation steps again.

If a different Wi-Fi connection is available, try to connect to it.

When you connect to Wi-Fi:

1. Open the Google Fi app .
2. Try the activation steps again.

If the problem continues, contact support.

For full connectivity, update your Google Fi app to the latest version.

1. On your device, open the Play Store app .
2. At the top right, tap your Profile picture or Initial Manage apps & data Updates available.
3. On the list, find the Google Fi app .
4. Tap Update.
   • If you find "Open" instead of "Update" next to the app, the app is already up to date.