The Network Health feature in the GFiber App allows you to easily check your internet connectivity, speed, and coverage. When you run a Network Health test, you’ll get a score for your connection (either excellent, good, or poor), along with troubleshooting tips that you can use to help improve your Wi-Fi network. It can also tell you when you’re impacted by an outage in your neighborhood.
Who can use Network Health?
GFiber customers who use the GFiber App and have the GFiber Multi-Gig Wi-Fi 7 Router, the GFiber Multi-Gig Wi-Fi 6E Router (GR6EXXOC), the GFiber Multi-Gig Wi-Fi 6 Router (GFRG300), or the Google Fiber Wi-Fi 6 Router (GRAX210T) can use the Network Health feature. The Network Health feature is not supported by Network Box (GFRG100, 200 or 210), Google Wifi or Nest Wifi Pro at this time.
Don’t have the GFiber App? No problem — you can download it here:
You can also download the app using this QR code.
How to use the Network Health feature
Follow the steps below to learn how to run a Network Health test, see your score, and get tips to improve your internet connection.
- Open the GFiber App.
- If you’re eligible to use Network Health, you’ll see a screen that introduces the test and what it measures. Tap Show details when you’re ready to proceed.
- You’ll see your Network Health test results. If there are any issues with your internet connection, there will be instructions near the bottom about how to improve it (and you can tap on them to learn more).
- You’ve successfully run a Network Health test! Next time you go back to the app’s homepage, your score will be displayed on top, along with some alerts to help improve your connectivity, speeds, and coverage (these will only be visible if your score is Good or Poor).
Have questions? We’re here to help — feel free to contact us at any time.