Update your Google One plan & troubleshoot upgrade issues

If you're ever locked out of your Google Account, recovery options can help you get back in. Learn more about account recovery for Google One members.

If you signed up via the Play Store:

1. On your Android phone or tablet, open the Google One app .
2. At the top, tap Menu  Settings .
3. Tap Change membership plan.
4. Select your new storage limit.
   • To add more storage: Select a plan under "Upgrade options."
   • To find smaller storage plans: Tap Downgrade options.
     • If there's no downgrade option, you're on the lowest plan.
5. To confirm the new plan price, tap Agree.
6. Select your payment method.
7. Tap Subscribe.

Change your storage plan

If you sign up through the App Store

If you sign up for Google One through the App Store on an iPhone or iPad and later switch to an Android device: You can't adjust your membership or change your payment method in the app. To update your account and other info, use the App Store on another device.

Google One members can choose either a monthly or yearly subscription. Yearly plans usually cost less overall.

When you upgrade or downgrade a plan, you can also switch to monthly or yearly plans.

1. On your Android phone or tablet, open the Google One app .
2. At the bottom, tap Storage More plans.
3. Select a monthly or annual subscription.
4. Confirm the new plan price and details, then tap Next.
5. Select your payment method and tap Subscribe.

If you don't want to pay for extra storage, you can end your Google One plan. When you cancel your plan, your Google Account still has 15 GB of personal storage at no charge. To get more storage space, you can rejoin Google One.

Your Workspace Individual plan comes with 1 TB of storage. You can buy more storage with Google One. Learn about Workspace Individual.

If you're a Google One plan member:

• Your Google One plan storage is in addition to your Workspace Individual storage.
• There's no change to your Google One membership or Family Plan and Membership Sharing.
• You stay enrolled unless you choose to cancel. 

You can check your available storage from the Google One app.

1. On your computer, go to one.google.com.
2. On the left, click Storage.
3. To check storage that each family member uses, next to "Family storage," click the Down arrow .

By default, family members can use any amount of the available storage. If a member uses too much storage, ask them to clear some of their storage.

If you don't want to share your storage with your family, learn how to stop sharing Google One.

Tip: If you change your storage limit, it can take up to 24 hours for the changes to apply to your account.

A Google One membership replaces your current storage plan. The storage from your Google One membership becomes your new storage limit and isn't added on top of your existing storage.

If you got storage as part of a promotion, you keep the extra storage.

Learn more about how Google One works with existing storage.

Some files don't count against your storage space. Different products and files are stored differently and have varying file sizes.

Learn more about what files take up space.

If you change your storage limit, it can take up to 24 hours for the changes to apply to your account. In these 24 hours, messages you send or receive through Gmail can be affected. Try these troubleshooting steps:

1. Sign out of your Google Account, then sign back in.
2. Send a test email to yourself.
3. If that doesn’t work:
   • Open an incognito window and log into your Gmail account. Then, try to send an email.
   • Use a different browser like Microsoft Edge or Firefox to open your Google Account. Try to send an email.

If you still can’t send messages, wait 24 hours and try again.

All your files stay safe, but you can’t store anything new. For example:

Learn how to manage space on Google Drive.

If you use the Google One website or another device to sign up for a plan instead of the App Store:

• You can't change your Google One plan on your iPhone or iPad.

Tip: If you purchased via the Google One website, you can manage your plan on the web at Google One.

1. At the top right, select Settings Change membership plan.
2. Choose your new storage limit. You can choose a monthly or yearly subscription.

If you have Google One on an Android device, you can change your membership plan in Settings.

If you want to manage your membership with the app on iPhone or iPad, you must buy a plan with an Apple subscription.

Step 1: Cancel your Google One plan

On your computer:

1. Go to Google One.
2. At the top right, select Settings Cancel membership.
3. Select Cancel.

Step 2: Buy a Google One plan with an Apple subscription

On your iPhone or iPad:

1. Download the Google One app from the App store.
2. Open the Google One app .
3. On the left, tap Menu Membership plans.
4. Select a Google One plan.
5. After you pick your plan, in the App Store, confirm your new subscription.

Tip: You can also manage your payment method or manage your subscriptions with Google Play.

To make changes to your Google One membership plan on your iPhone or iPad, you must make those changes in the Google app used to purchase the plan.

• Google One
• Gmail
• Google Drive
• Google Photos

Learn how to manage your membership in other apps.