If you're near your Google Nest or Home device and Pixel Tablet or phone, only one of the devices should respond to "Hey Google." Multiple devices might activate, but only one should respond.
Google chooses the best device to respond to based on various factors like proximity of the device, type of request, and capabilities of the device, among others.
Step 1: Update your Google app version
- Open your phone or tablet's Google app
.
- Tap your profile
Settings
- Check the version number.
- If your version is below 6.5, go to the Google app page
Step 2: Add the same account to all devices
If you have multiple Google Accounts, add the account you used to set up Google Home on your device.
Important: If the device that responds isn't yours, these steps won't fix the issue.
Step 1: Check which account you use on Google Home
- Open the Google Home app
.
- Tap Devices
- Tap Settings
- Check the Google Account(s) linked to your device.
Step 2: Add the account to your device
- On your Pixel device's Home screen, tap your profile
- Follow the on-screen instructions. After you add the account, you don't need to stay signed in.
Get more help or send feedback
You can contact us on our support page, the Community Forum, in your device's settings app, or in the Google Home app
Note: When you send feedback, it helps us fix the issue, but we don't reply to you directly.
Contact us at the Help Center
- Go to the Google Pixel Tablet Help Center.
- Tap Contact us.
- Choose how you want to talk with us.
Contact us on your device
- Open your device's Settings app
.
- Tap Tips & support.
- Follow the on-screen instructions to call us, chat with us online, or send feedback.
In the Google Home app
- Open your device's Google app
- Tap your profile
- Follow the on-screen instructions to tell us about the issue
.