If you’re able to refund an item that you bought on Google Play, any points earned on that purchase will be deducted from your Play Points balance and level progress.
If you don’t have enough points to cover the deducted points from the refunded item, your points balance will become negative.
If you don’t have enough points to stay at your current level after the points are deducted from your level progress, you might go down a level.
If you made a purchase using a coupon, and you get the purchase refunded, you’ll get back any amount you paid using your form of payment and the points you used for the coupon. You’ll need to exchange points for another coupon if available.
If you used points for an app, game, or in-app purchase and would like a refund, check our refund policies for apps, games, and in-app purchases.
Points used to support a good cause or for Play Credit aren’t refundable.
Learn more about Google Play Points Terms of Service.