Report activity

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Please reach out to our support channels over here.

I have read the content policies and Terms of Service, and have already contacted my bank to seek help on this issue. *

If you notice activity on Google Pay which is abusive, illegal (under applicable laws) or violates our Product, Business or Offers Policies, please use this form to report it to us. Please identify the exact user or business being reported, and explain in detail why you are reporting them. Your request will be evaluated against our policies and we will review and take action as appropriate.

Please note that completing and submitting this form does not guarantee that any action will be taken on your request. We will only contact you if required.

Note: Issues apart from the ones mentioned in the dropdown below will not be entertained through this form. For other issues like ( login to Google Pay, Referral money, State of transaction, OTP validation, etc), Go to Settings > Help & Feedback to learn about such issues. If you have further queries, please go to Contact > Select Chat or Phone to place an immediate request to connect with Google Pay customer care.

Your information: Please provide us with information about yourself.

Your full name *

Enter your first name and surname

Your email address *

Where confirmation email will be sent

Your phone number *

For identity verification + In case we need to contact you via telephone

Information about user/business being reported:

Phone number, email address, name or VPA of the user/business being reported *

Please select the types of issues that you wish to report *

Please explain in detail why you are reporting this user/business, citing specific provisions of Google Pay Policies or local law wherever possible. *

Please provide the screenshot(s) of the disputed transaction ID(s) by clicking on the transaction bubble within the chat interface with the recipient.

Refer the image to find your transaction ID details.

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Please attach a copy of the bank account statement below (optional, except for the cases where someone hacked into/took-over your Google Pay account and made unauthorised payments)

Important: To protect your information, make sure only the last 4 digits of your account number are visible.

For scanned images or photos: Cover all numbers, except the last 4 digits, with a piece of paper or your finger.
For electronic statements: Print the document, cover all numbers, except the last 4 digits, with a piece of paper or your finger, and then take a picture of it.

Note: As a security precaution, we will immediately delete any documents where your full account number is visible.

Make sure your name and photo are clearly visible (if present).

How? Use your phone’s camera or a scanner to create a JPG, TIF, BMP, PNG, DOC, or PDF of your financial instrument.

I hereby certify that the information I have provided is true, accurate and not misleading. I understand that any untrue, inaccurate or misleading information that I intentionally or knowingly provide to claim fraud and obtain payments from Google may be considered a crime under the Indian Penal Code, 1860 , the punishment for which may include imprisonment and fines. Additionally, I understand that Google may take all available legal recourse against the perpetrator of a fraud reported by me, including civil and criminal action.

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Signature

Signed on this date of *

Signature *

By typing your full name below, you are providing us with your digital signature, which is as legally binding as your physical signature.

Note: Merchants on Google Pay are responsible for their offers and transactions. Completing and submitting this form does not guarantee that any action will be taken on your request. We may contact you if additional information is required.

Your information: Please provide us with information about yourself.

Information about user/business being reported:

Signature

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