Can you hear the audio of a YouTube video on your computer, but the video player is green? If so, try watching the video in a different browser. If that doesn’t work, here are some more troubleshooting tips.
Turn off hardware accelerationFollow the instructions below for Chrome:
- At the top right, select More
.
- Select Settings.
- Select Advanced.
- Select System.
- Turn off "Use hardware acceleration when available".
If you're using a browser other than Chrome, you can learn how to turn off hardware acceleration in that browser's help content.
Updating your computer’s graphics driver may correct many of the problems listed above.
For PC users: Download the latest driver from your computer manufacturer's website.
For Mac users with macOS Mojave or later:
- Click the Apple logo.
- In the Apple Menu, click System Preferences.
- Click Software Update.
- Click Update Now.
- Install the Mac OS update if available--it will include the graphics driver update.
If you’re having problems playing the video itself, try these playback troubleshooting steps.