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Return Policy

HomeReturn Policy

1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, defective or different from their description on the product detail page on Terraw.in.

2. Return will be processed only if:

a. It is determined that the product was not damaged while in your possession;
b. The product is not different from what was shipped to you;
c. The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, and all the accessories if any therein)

3. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect variant or color of product ordered or incorrect product ordered.

4. Products marked as “non-returnable” on the product detail page cannot be returned.

5. Additional information is not required to return an eligible order unless otherwise listed in the category specific policy.

6. Products may be eligible for replacement only if the exact same item is in stock.

7. If the replacement request is placed and the exact same product is not in stock, we will provide a refund.

8. In the effort to reduce the carbon footprint per unit weight of each product that we sell, ship them through Indian Postal Services. Since the logistical services provided by Indian Postal Services aren’t regularized for return of orders, we request you to dispatch the product for successful return/refund/replacement and notify us via e-mail.

9. The amount charged by the courier for return of the sold product shall be refunded to you by the means of coupons or refund of amount to your account.

 

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

Categories with associated return window and exceptions, if any

Everyday Essentials: Personal Care products (e.g. Bamboo Toothbrush, Tongue Cleaner etc.)

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Lifestyle (e.g. Travel Pouch, Tote Bag etc.)

7 Days Replacement/Refund

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund.

Please dispatch the item in its original condition, with brand outer box, MRP tags attached, original accessories in manufacturer packaging.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Kitchen Essentials (e.g. Bamboo Cutlery, Kitchen Flatware etc.)

7 Days Replacement/Refund

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund.

Please dispatch the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Sustainable Furnishings

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please dispatch the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

No refund policy is applicable for this category