Important Update: Communication with Designers
Dear Customer,
We are excited to inform you about a new feature on our platform! To make the process of customizing and delivering your premade book covers even smoother, we have introduced a Messaging Center.
Here’s what you need to know:
- You can now communicate directly with the designer through the Messaging Center.
- Files (like the finalized book cover) will be exchanged securely within this system.
- Designers no longer receive your email address, ensuring enhanced privacy.
Please note:
- The designer will always initiate contact with you. You do not need to and cannot contact the designer first.
- Sharing email addresses, URLs, or any other external links is strictly prohibited.
- Our support team has access to the messages to ensure compliance with our guidelines and assist in case of issues.
We are confident that this new system will provide a more seamless and secure experience.
If you have any questions, feel free to reach out to our support team.
We aim to respond to all messages within 24-48 hours during our service hours Monday to Friday, 8:00 AM – 4:00 PM CET.
Best regards,
Your TBCD Team