The logistics of information management within an eGovernment context

Developments in the world of distributed computing have made possible the successful integration of diverse information systems working in different environments. Electronic government (eGovernment) provides governmental stakeholders with a wealth of information stored at the various entities in the organisation. Decision makers are often overloaded with the amount of information that they receive. Notwithstanding the logistics of information flows from government bodies to citizens, the flow of information between various entities with national and local government organisations has become a critical issue. As a result, this paper seeks to analyse the logistics of information decision‐making flows, within an eGovernment implementation, by modelling and extrapolating those key decision factors via a cognitive mapping approach.

The paper adopts a multi‐method approach in terms of combining an empirical qualitative case study with a quantitative analytical simulation technique for analyzing decision‐making behaviour relating to policy considerations within the eGovernment realm in a Gulf municipality, through the use of a Fuzzy Cognitive Mapping (FCM) approach.

By using the FCM approach, the paper was able to highlight the unique interplay between eGovernment stakeholders in the case context, whereby inherent relationships were shown to exist between decision‐making eGovernment stakeholders and the consumers of eGovernment information. Thus, project management information, relationships and deployment; evaluation of information systems, relationships and policy, change management policy and processes, system validation, processes and deployment; and alignment with strategic eGovernment drivers, deployment with policy are identified.

This realisation of the demand and supply of the underlying logistics information management needs, within an eGovernment context, provides an understanding of the principal factors which drive and define those technological and organisational challenges experienced by the eGovernment municipality. By exploring these factors through a combination of qualitative discourse and quantitative simulation, it is subsequently shown that an abundance of information exists within a seemingly placid organisational system, the basis for which resides in the constant flow of information between and among stakeholders, processes, and systems.

The paper uses a combination of a qualitative case research with quantitative analysis/simulation technique in order to identify inter‐relationships in the decision‐making criteria of a Gulf‐based municipality in order to shed light on the key components of their policy control.