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Leveraging Service Management to Achieve Sustainability Goals: A Case Study

Leveraging Service Management to Achieve Sustainability Goals: A Case Study

Mark S. Blanke, Thomas Abraham
Copyright: © 2014 |Volume: 5 |Issue: 4 |Pages: 15
ISSN: 1941-868X|EISSN: 1941-8698|EISBN13: 9781466655065|DOI: 10.4018/ijissc.2014100104
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MLA

Blanke, Mark S., and Thomas Abraham. "Leveraging Service Management to Achieve Sustainability Goals: A Case Study." IJISSC vol.5, no.4 2014: pp.58-72. http://doi.org/10.4018/ijissc.2014100104

APA

Blanke, M. S. & Abraham, T. (2014). Leveraging Service Management to Achieve Sustainability Goals: A Case Study. International Journal of Information Systems and Social Change (IJISSC), 5(4), 58-72. http://doi.org/10.4018/ijissc.2014100104

Chicago

Blanke, Mark S., and Thomas Abraham. "Leveraging Service Management to Achieve Sustainability Goals: A Case Study," International Journal of Information Systems and Social Change (IJISSC) 5, no.4: 58-72. http://doi.org/10.4018/ijissc.2014100104

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Abstract

Information Technology can play a significant role in supporting and even driving sustainability strategies in an organization. However, many small and mid-size enterprises (SMEs) often separate their “Green IT” initiatives from existing business and IT strategy. The authors describe how one SME used IT service management (ITSM) to clarify and improve their IT services and to integrate sustainability into the IT function. Their case provides a detailed description of ITSM and also shows that ITSM offers a framework for SMEs to integrate sustainability into the IT operations.

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