Kontent qismiga oʻtish

Foydalanuvchi:Wonmirzo/qumloq: Versiyalar orasidagi farq

Vikipediya, ochiq ensiklopediya
Kontent oʻchirildi Kontent qoʻshildi
Wonmirzo (munozara | hissa)
Tahrir izohi yoʻq
Wonmirzo (munozara | hissa)
Tahrir izohi yoʻq
Qator 1: Qator 1:
{{DISPLAYTITLE:Chatbot}}
{{DISPLAYTITLE:Google Docs}}
{{Dasturiy taʼminot bilgiqutisi
[[File:FRIDA (FReedom of Information Digital Assistant) welcome interface (May 2023).png|thumb|[[virtual yordamchi]] chatboti]]
| nom = Google Docs
| logo = [[File:Google Docs 2020 Logo.svg|80px]]
| screenshot =
| screenshot izohi =
| muallif =
| turi =
| developer = [[Google]]
| reliz = {{start date and age|2006|3|9}}
| tashkil topdi =
| oxirgi versiyasi =
| oxirgi reliz =
| oxirgi demo =
| oxirgi demo sanasi =
| qoʻllab-quv_OT =
| operatsion sistema = [[Android]], [[iOS]], [[ChromeOS]]
| platforma = [[Veb-ilova]]
| til =
| bogʻlovchi =
| status =
| janr = {{Plainlist |
**[[Matn protsessori]]
}}
| oldingi =
| keyingi =
| litsenziya =
| vebsayt ={{URL|https://google.com/docs}}
| birinchi_oʻyin =
| soʻnggi_oʻyin =
}}
'''Google Docs''' - [[Google]] tomonidan taqdim etilgan bepul, vebga asoslangan, [[Google Sheets]], [[Google Slides]], [[Google Drawings]], [[Google Forms]], [[Google Sites]] va [[Google Keep]]`ni ham o'z ichiga oluvchi [[Google Docs Editors]] to'plamining bir qismi sifatida kiritilgan onlayn [[matn protsessori]] hisoblanadi. Google Docs`dan brauzer orqali veb-ilova sifatida yoki [[Android]] va [[iOS]]`da mobil ilova sifatida va Google [[ChromeOS]]`da kompyuter ilovasi sifatida foydalanish mumkin.


Google Docs foydalanuvchilarga real vaqt rejimida boshqa foydalanuvchilar bilan hamkorlik qilgan holda hujjatlarni onlayn yaratish va tahrirlash imkonini beradi. Tahrirlar tahrirchi tomonidan oʻzgarishlarni koʻrsatuvchi tahrirlar tarixi oqali kuzatiladi<ref>{{Cite web|title=Find what's changed in a file - Computer - Google Docs Editors Help|url=https://support.google.com/docs/answer/190843?hl=en&ref_topic=9045930|access-date=May 7, 2022|website=support.google.com}}</ref>. Tahrir qiluvchining oʻrni muharrirga xos rang va kursor bilan belgilanadi va ruxsatlar tizimi foydalanuvchilar nima qilishi mumkinligini tartibga soladi. Yangilanishlar [[Mashina oʻrganuvi|mashina oʻrganuvi]]dan foydalanadigan hujjat mazmuni asosida qidiruv natijalarini taklif qiluvchi “Oʻrganib chiqish” va “Amallar elementlari”ni taqdim etuvchi xususiyatlarni o'z ichiga oladi va bu foydalanuvchilarga boshqa foydalanuvchilarga vazifalar belgilash imkonini beradi<ref>{{Cite web|title=See and use suggested content in a document - Computer - Google Docs Editors Help|url=https://support.google.com/docs/answer/2481802|access-date=January 2, 2021|website=support.google.com}}</ref>.
[[File:ELIZA conversation.png|thumb|1966-yil [[ELIZA]] chatboti]]


Google Docs hujjatlarni standart [[OpenDocument]] formatida, [[Rich text formati]]da, oddiy [[Unicode]] matnida, ziplangan [[HTML]] va [[Microsoft Word]]da ochish va saqlashni qo‘llab-quvvatlaydi. [[PDF]] va [[EPUB]] formatlariga eksport qilish funksiyasi keyinchalik qo'shildi.
Chatbot (asl nomi - ''chatterbot'')<ref name="Mauldin" /> — matn yoki ovozli harakatlar orqali inson suhbatiga taqlid qilish uchun moʻljallangan dasturiy taʼminot yoki veb-interfeys<ref name="target">{{cite web|url=http://searchdomino.techtarget.com/sDefinition/0,,sid4_gci935566,00.html|title=What is a chatbot?|website=techtarget.com|access-date=30 January 2017|archive-date=2 November 2010|archive-url=https://web.archive.org/web/20101102170613/http://searchdomino.techtarget.com/sDefinition/0,,sid4_gci935566,00.html|url-status=live}}</ref><ref name=":1">{{Cite journal|last1=Caldarini|first1=Guendalina|last2=Jaf|first2=Sardar|last3=McGarry|first3=Kenneth|year=2022|title=A Literature Survey of Recent Advances in Chatbots|journal=Information|publisher=MDPI|volume=13|issue=1|pages=41|doi=10.3390/info13010041|doi-access=free|arxiv=2201.06657}}</ref><ref>{{cite journal |last1=Adamopoulou |first1=Eleni |last2=Moussiades |first2=Lefteris |title=Chatbots: History, technology, and applications |journal=Machine Learning with Applications |date=2020 |volume=2 |pages=100006 |doi=10.1016/j.mlwa.2020.100006 |doi-access=free}}</ref>. Zamonaviy chatbotlar odatda [[Onlayn va oflayn|onlayn]] bo'lib, foydalanuvchi bilan uning ona tilida suhbatni davom ettiradigan va odamning suhbatlashayotgandagi xatti-harakatlariga taqlid qilishga qodir bo'lgan [[generativ sun'iy intellekt]] tizimlaridan foydalanadi. Bunday chatbotlar [[chuqur o'rganish]] va [[tabiiy tilni qayta ishlash]]dan foydalanadi, lekin oddiyroq chatbotlar o'nlab yillar davomida foydalanib kelinmoqda.

2022-yil oxiridan boshlab [[OpenAI]]’ning [[ChatGPT]]`si<ref>{{cite news | url=https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/ | title=ChatGPT sets record for fastest-growing user base - analyst note | newspaper=Reuters | date=2 February 2023 | last1=Hu | first1=Krystal }}</ref><ref>{{Cite web |last=Hines |first=Kristi |date=4 June 2023 |title=History Of ChatGPT: A Timeline Of The Meteoric Rise Of Generative AI Chatbots |url=https://www.searchenginejournal.com/history-of-chatgpt-timeline/488370/ |access-date=17 November 2023 |website=Search Engine Journal |language=en}}</ref> mashhurlashib ketgani tufayli bu soha keng e’tiborni qozondi, so‘ngra [[Microsoft]]’ning [[Microsoft Copilot|Copilot]]’i va [[Google]]’ning [[Gemini (chatbot)|Gemini]]’si kabi muqobillar paydo bo‘ldi<ref>{{cite web | url=https://www.cnet.com/tech/services-and-software/chatgpt-vs-bing-vs-google-bard-which-ai-is-the-most-helpful/ | title=ChatGPT vs. Bing vs. Google Bard: Which AI is the Most Helpful? }}</ref>. Bunday misollar so'nggi paytlarda bunday mahsulotlarni GPT-4 yoki Gemini til modellari kabi keng asosli katta til modellariga asoslash amaliyotlarini ko'paytiradi. Ular aniq vazifalar yoki ilovalarni (ya'ni, odamlar suhbatini) simulyatsiya qilish maqsad qilib sozlanadi.

Chatbotlar uzoq vaqtdan beri turli xil [[virtual yordamchi]]lar sifatida mijozlarga xizmat ko'rsatish va qo'llab-quvvatlash sohalarida foydalanib kelinmoqda<ref>{{cite web|url=https://cai.tools.sap/blog/2017-messenger-bot-landscape/|title=2017 Messenger Bot Landscape, a Public Spreadsheet Gathering 1000+ Messenger Bots|date=3 May 2017|access-date=1 February 2019|archive-date=2 February 2019|archive-url=https://web.archive.org/web/20190202041707/https://cai.tools.sap/blog/2017-messenger-bot-landscape/|url-status=live}}</ref>. Sanoatning keng doirasini qamrab olgan kompaniyalar bunday sohalarda ilg'or ishlanmalarni kuchaytirish uchun eng yangi [[generativ sun'iy intellekt]] texnologiyalaridan foydalanishni boshladilar<ref name="livemint.com"/>.


== Tarixi ==
== Tarixi ==
1950-yilda aql mezoni sifatida hozir [[Turing testi]] deb ataladigan narsa taklif qilingan [[Alan Turing]]ning "Hisoblash mashinalari va ong" nomli mashhur maqolasi<ref name=Turing/> nashr etildi. Mezon [[kompyuter dasturi]]ning sudya bilan real vaqt rejimida yozma suhbatda odamga taqlid qilish qobiliyatiga bog'liq. Turing tomonidan taklif qilingan testning mashhurligi [[Joseph Weizenbaum]]ning 1966-yilda nashr etilgan foydalanuvchilarni haqiqiy inson bilan suhbatlashayotganiga ishontirishga qodir bo'lgan [[ELIZA]] dasturiga katta qiziqish uyg'otdi. Ammo Weizenbaumning o'zi ELIZA chinakam aqlli ekanligini da'vo qilmadi:


Google Docs [[Writely]] veb-ga asoslangan [[matn protsessori]]dan foydalanib [[Upstartle]] dasturiy taʼminot kompaniyasi tomonidan yaratilgan va 2005-yil avgustida ishga tushirilgan<ref>{{cite web |first=Emily |last=Chang |title=eHub Interviews Writely |url=http://emilychang.com/ehub/app/ehub-interviews-writely/ |date=October 5, 2005 |archive-url=https://web.archive.org/web/20110722190058/http://emilychang.com/ehub/app/ehub-interviews-writely/ |publisher=eHub |archive-date=July 22, 2011 |access-date=October 29, 2016}}</ref><ref name=":1" />. Google Docs dastlab dasturchilar Sam Schillace, Steve Newman va Claudia Carpenter tomonidan o'sha paytdagi yangi [[Ajax]] texnologiyasi va "contentEditable" HTML funksiyasini sinab ko'rish tajribasi sifatida boshlandi<ref name=":1">{{cite web |last=Hamburger |first=Ellis |date=July 3, 2013 |title=Google Docs began as a hacked together experiment, says creator |url=https://www.theverge.com/2013/7/3/4484000/sam-schillace-interview-google-docs-creator-box |access-date=2023-06-13 |website=[[The Verge]] |publisher=[[Vox Media]]}}</ref>. 2006-yil 9-martda [[Google]] [[Upstartle]]`ni sotib olganini e’lon qildi<ref>{{cite web |first=Matt |last=Marshall |title=Google acquires online word processor, Writely |url=https://venturebeat.com/2006/03/09/google-acquires-online-word-processor-writely/ |website=[[VentureBeat]] |date=March 9, 2006 |access-date=June 1, 2017}}</ref><ref>{{cite web |first=Dion |last=Hinchcliffe |title=It's official: Google acquires Writely |url=http://www.zdnet.com/article/its-official-google-acquires-writely/ |website=[[ZDNet]] |publisher=[[CBS Interactive]] |date=March 9, 2006 |access-date=June 1, 2017}}</ref>. 2009-yil iyul oyida Google Google Docs`dan beta-sinov statusini olib tashladi<ref>{{cite web |first=Matthew |last=Glotzbach |title=Google Apps is out of beta (yes, really) |url=https://googleblog.blogspot.no/2009/07/google-apps-is-out-of-beta-yes-really.html |website=Official Google Blog |date=July 7, 2009 |access-date=October 30, 2016}}</ref>. 2010-yil mart oyida Google DocVerse onlayn hujjatlar bilan hamkorlik qiluvchi kompaniyani sotib oldi. DocVerse bir nechta foydalanuvchilarga [[Microsoft Word]] hujjatlari, [[Excel]] va [[PowerPoint]] kabi boshqa [[Microsoft Office]] formatlari bilan onlayn hamkorlikda ishlash imkonini berdi<ref>{{cite web |first=Rob |last=Jackson |title=Google Buys DocVerse For Office Collaboration: Chrome, Android & Wave Implications? |url=http://phandroid.com/2010/03/05/google-buys-docverse-for-office-collaboration-chrome-android-wave-implications/ |website=Phandroid |date=March 5, 2010 |access-date=October 20, 2016}}</ref>. DocVerse`dagi asosiy yaxshilanishlar 2010-yil aprel oyida e'lon qilingan va joriy qilingan<ref>{{cite web |first=Olga |last=Belomestnykh |title=A rebuilt, more real-time Google documents |url=https://drive.googleblog.com/2010/04/a-rebuilt-more-real-time-google.html |website=Google Drive Blog |date=April 15, 2010 |access-date=October 30, 2016}}</ref>. 2012-yil iyun oyida Google mobil qurilmalar uchun bepul ishlab chiqarilgan [[Quickoffice]] mahsuldorlik to‘plamini sotib oldi<ref>{{cite web |first=Alan |last=Warren |title=Google + Quickoffice = get more done anytime, anywhere |url=https://googleblog.blogspot.no/2012/06/google-quickoffice-get-more-done.html |website=Official Google Blog |date=June 5, 2012 |access-date=October 30, 2016}}</ref>. 2012-yil oktyabr oyida Google [[Google Drive]] mahsulotlari nomini oʻzgartirdi va Google Documents Google Docs boʻldi va shu bilan birga, [[Google Chrome]] ilovasining Google Docs, Google Sheets va Google Slides versiyalari chiqarildi. Bu esa Chrome’ning yangi sahifa bo'limida xizmat uchun yorliqlarni chiqardi<ref>{{cite web |first=Paul |last=Sawers |title=Google Drive apps renamed "Docs, Sheets and Slides", now available in the Chrome Web Store |url=https://thenextweb.com/google/2012/10/23/google-drive-apps-renamed-docs-sheets-and-slides-now-available-in-the-chrome-web-store/ |website=The Next Web |date=October 23, 2012 |access-date=October 30, 2016}}</ref>. 2019-yilning fevral oyida Google Docs’da grammatik tavsiyalarni e’lon qildi va murakkab grammatik xatolarni aniqlashga yordam berish uchun mashina tarjimasi usullaridan foydalangan holda imlo tekshiruvini kengaytirdi<ref>{{Cite web|url=https://www.forbes.com/sites/anthonykarcz/2019/02/26/google-docs-update-brings-grammar-checking-to-g-suite/|title=Google Docs Update Brings Grammar Checking To G Suite|last=Karcz|first=Anthony|website=Forbes|language=en|access-date=March 3, 2019}}</ref>. 2023-yil mart oyida Google Docs Slides va Sheets bilan birgalikda yangi [[foydalanuvchi interfeysi]] mavzusini taqdim etdi<ref>{{Cite web|url=https://www.androidpolice.com/google-docs-and-drive-ui-refresh/|title=Material You for Google Docs and Drive on the web is rolling out|first=Jay|last=Bonggolto|date=March 7, 2023|website=Android Police}}</ref>.
<blockquote>Sun'iy intellektda mashinalar ajoyib tarzda o'zini tutishi uchun yaratilgan, ko'pincha hatto eng tajribali kuzatuvchini ham hayratda qoldirishi mumkin. Ammo ma'lum bir dasturning kodlari ochiqlangandan so'ng, uning ichki ishlash mexanizmi tushuntirilgach, uning sehri yo'q bo'lib ketadi; u oddiy protseduralar to'plamiga o'xshab qoladi. Kuzatuvchi o'ziga o'zi aytadi: "Men ham buni yoza olardim". Shu fikr bilan u ko‘rib chiqilayotgan dasturni “aqlli” deb hisoblamay qo'yadi. Ushbu maqolaning maqsadi dasturni "tushuntirish" uchun aynan shunday qayta baholashga sabab bo'lishdir<ref name=Weizenbaum/>.</blockquote>


== Platformalar ==
ELIZA`ning asosiy ishlash usuli kirishdagi so'zlar yoki iboralarni tanib olish va suhbatni mazmunli ko'rinishda davom ettiradigan tegishli oldindan tayyorlangan yoki oldindan dasturlashtirilgan javoblarni (masalan, “ONA” soʻzini oʻz ichiga olgan har qanday matnga “OILAINGIZ HAQIDA KOʻPROQ AYTING” bilan javob berish orqali) chiqarishni o'z ichiga oladi<ref name=Weizenbaum/>.
Google Docs [[Google Chrome]], [[Firefox]], [[Microsoft Edge]] va [[Safari]] veb-brauzerlarida veb-ilova sifatida mavjud<ref>{{cite web |title=System requirements and browsers |url=https://support.google.com/docs/answer/2375082 |website=Docs editors Help |publisher=Google Inc.|access-date=December 16, 2016}}</ref>. Foydalanuvchilar Google Drive veb-sayti orqali barcha Hujjatlar va boshqa fayllarga birgalikda kirishlari mumkin. 2014-yil iyun oyida Google Docs uchun maxsus faqat xizmat yordamida yaratilgan fayllar mavjud bo'lgan veb-sayt bosh sahifasini yaratdi<ref>{{cite web |title=Dedicated desktop home pages for Google Docs, Sheets & Slides |url=https://gsuiteupdates.googleblog.com/2014/06/dedicated-desktop-home-pages-for-google.html |website=G Suite Updates |date=June 25, 2014 |access-date=December 16, 2016}}</ref>. 2014-yilda [[Google]] [[Android]] va [[iOS]] mobil operatsion tizimlarida Docs uchun maxsus mobil ilovani ishga tushirdi<ref>{{cite web |first=Brian |last=Levee |title=New mobile apps for Docs, Sheets and Slides—work offline and on the go |url=https://googleblog.blogspot.com/2014/04/new-mobile-apps-for-docs-sheets-and.html |website=Official Google Blog |date=April 30, 2014 |access-date=December 16, 2016}}</ref><ref name="June 2014 updates">{{cite web |first=Ryan |last=Tabone |title=Work with any file; on any device/ any time with new Docs, Sheets, and Slides |url=https://drive.googleblog.com/2014/06/newdocssheetsslides.html |website=Google Drive Blog |date=June 25, 2014 |access-date=December 16, 2016}}</ref><ref>{{cite web |title=New Google Slides, Docs, and Sheets apps for iOS |url=https://gsuiteupdates.googleblog.com/2014/08/new-google-slides-docs-and-sheets-apps.html |website=G Suite Updates |date=August 25, 2014 |access-date=December 16, 2016}}</ref>.


== Features ==
Interfeys dizaynerlari odamlarning kompyuter bilan yozishmalarini haqiqiy suhbat deb ishonishga tayyorligidan, hatto u juda oddiy matnlarni moslashtirishga asoslangan bo'lsa ham, foydali maqsadlarda foydalanish mumkinligini tushunishdi. Aksariyat odamlar insonga o'xshash dasturlardan foydalanishni afzal ko'radilar va bu chatbot uslubidagi dasturlar foydalanuvchilardan ma'lumot olish uchundir. Shunday qilib, onlayn yordam tizimlari foydalanuvchilarga kerak bo'lgan yordam sohasini aniqlash uchun chatbot usullaridan maqsadli foydalanishi mumkin, bu esa rasmiy qidiruv yoki menyu tizimidan ko'ra "do'stona" interfeysni ta'minlashi mumkin.
=== Editing ===
==== Collaboration and revision history ====
[[File:Student Research using Google Docs Essay Editing.webp|thumb|[[Collaborative editing]] on Google Docs can be useful for documents and essays]]
[[Google]] Docs and the other apps in the [[Google Drive]] suite serve as a tool for [[collaborative editing]] of documents in real time. Documents can be shared, opened, and edited by multiple users simultaneously and users can see character-by-character changes as other collaborators make edits. Changes are automatically saved to [[Google]]'s servers, and a revision history is automatically kept so past edits may be viewed and reverted.<ref>{{cite web |title=See the history of changes made to a file |url=https://support.google.com/docs/answer/190843 |website=Docs editors Help |publisher=Google Inc. |access-date=February 20, 2017}}</ref> To resolve concurrent edits from different users, Google Docs uses an [[operational transformation]] method based on the Jupiter algorithm, where the document is stored as a [[Changelog|list of changes]].<ref>{{cite arXiv | eprint=2305.00583 | last1=Weidner | first1=Matthew | last2=Gentle | first2=Joseph | last3=Kleppmann | first3=Martin | title=The Art of the Fugue: Minimizing Interleaving in Collaborative Text Editing | year=2023 | class=cs.DC }}</ref><ref>{{Cite web |last=Day-Richter |first=John |date=2010-09-22 |title=What's different about the new Google Docs: Conflict resolution |url=https://drive.googleblog.com/2010/09/whats-different-about-new-google-docs_22.html |access-date=2023-06-13 |website=Google Drive Blog |language=en}}</ref>


An editor's current position is represented with an editor-specific color/cursor, so if another editor happens to be viewing that part of the document, they can see edits as they occur. A sidebar chat functionality allows collaborators to discuss edits. The revision history allows users to see the additions made to a document, with each author distinguished by color. Only adjacent revisions can be compared, and users cannot control how frequently revisions are saved. Files can be exported to a user's local computer in a variety of formats ([[OpenDocument|ODF]], [[HTML]], [[Portable Document Format|PDF]], [[Rich Text Format|RTF]], [[Formatted text|Text]], [[Office Open XML]]).
== Rivojlanishi ==
ELIZA (1966) va [[PARRY]] (1972) eng mashhur birinchi chatbotlar sirasiga kiradi<ref name="Güzeldere"/><ref name="comphis"/><ref name=Sondheim/><ref name=Network/>. So'nggi mashhur dasturlarga [[A.L.I.C.E.]], [[Jabberwacky]] va D.U.D.E. Kiradi. ELIZA va PARRY faqat matn terilgan suhbatni simulyatsiya qilish uchun ishlatilgan bo'lsa-da, endi ko'plab chatbotlar o'yinlar va veb-qidiruv qobiliyatlari kabi boshqa funksional xususiyatlarni o'z ichiga oladi. 1984-yilda [[Racter]] chatboti tomonidan yozilgan "Politsiyachining soqoli yarim olingan" nomli kitob nashr etildi<ref>[http://everything2.com/title/The+Policeman%2527s+Beard+is+Half+Constructed The Policeman's Beard is Half Constructed] {{Webarchive|url=https://web.archive.org/web/20100204175415/http://everything2.com/title/the+policeman%2527s+beard+is+half+constructed |date=4 February 2010 }}. everything2.com. 13 November 1999</ref>.


==== Explore ====
1978-yildan<ref>Kolodner, Janet L. ''[https://apps.dtic.mil/sti/citations/ADA062974 Memory organization for natural language data-base inquiry]''. Advanced Research Projects Agency, 1978.</ref> 1983-yilgacha<ref name=":2" /> [[Janet Kolodner]] boshchiligidagi CYRUS loyihasi [[Cyrus Vance]] (AQSh 57-Davlat kotibi)ga taqlid qiluvchi chatbotni yaratdi. Bot vaziyatga qarab fikrlashdan foydalangan va [[United Press International]] xabarlarini tahlil qilish orqali har kuni o'z ma'lumotlar bazasini yangilagan. 1980-yil aprel oyida Cyrus Vance kutilmaganda iste'foga chiqqanidan so'ng dastur yangiliklarni qayta ishlay olmadi va jamoa uning vorisi [[Edmund Maskie]]ni taqlid qilgan boshqa chatbotni yaratdi<ref>{{Citation |last=Dennett |first=Daniel C. |title=Can Machines Think? |date=2004 |url=https://doi.org/10.1007/978-3-662-05642-4_12 |work=Alan Turing: Life and Legacy of a Great Thinker |pages=295–316 |editor-last=Teuscher |editor-first=Christof |access-date=23 July 2023 |place=Berlin, Heidelberg |publisher=Springer |language=en |doi=10.1007/978-3-662-05642-4_12 |isbn=978-3-662-05642-4}}</ref><ref name=":2">{{Cite journal |last=Kolodner |first=Janet L. |date=1 October 1983 |title=Maintaining organization in a dynamic long-term memory |journal=Cognitive Science |language=en |volume=7 |issue=4 |pages=243–280 |doi=10.1016/S0364-0213(83)80001-9 |doi-broken-date=29 March 2024 |issn=0364-0213|doi-access=free }}</ref>.
In March 2014, Google introduced add-ons, new tools from third-party developers that add more features to Google Docs.<ref>{{cite web |first=Saurabh |last=Gupta |title=Bring a little something extra to Docs and Sheets with add-ons |url=https://drive.googleblog.com/2014/03/add-ons.html |website=Google Drive Blog |date=March 11, 2014 |access-date=October 30, 2016}}</ref> To view and edit documents offline on a computer, users need to be using the Google Chrome web browser. A [[Google Chrome#Extensions|Chrome extension]], Google Docs Offline, allows users to enable offline support for Docs files on the Google Drive website.<ref>{{cite web |title=Work on Google files offline |url=https://support.google.com/drive/answer/2375012 |website=Drive Help |publisher=Google Inc. |access-date=January 14, 2017}}</ref> The Android and iOS apps natively support offline editing.<ref>{{cite web |title=Work on Google files offline |url=https://support.google.com/drive/answer/2375012?co=GENIE.Platform%3DAndroid&oco=1 |website=Drive Help |publisher=Google Inc. |access-date=January 14, 2017}}</ref><ref>{{cite web |title=Work on Google files offline |url=https://support.google.com/drive/answer/2375012?co=GENIE.Platform%3DiOS&oco=1 |website=Drive Help |publisher=Google Inc. |access-date=January 14, 2017}}</ref>''


In June 2014, Google introduced "Suggested edits" in Google Docs; as part of the "commenting access" permission, participants can come up with suggestions for edits that the author can accept or reject, in contrast to full editing ability.<ref name="June 2014 updates"/> In October 2016, Google announced "Action items" for Docs. If a user writes phrases such as "Ryan to follow up on the keynote script", the service will intelligently assign that action to "Ryan". Google states this will make it easier for other collaborators to see which person is responsible for what task. When a user visits Google Drive, Docs, Sheets, or Slides, any files with tasks assigned to them will be highlighted with a badge.<ref name="Action items launch">{{cite web |first=Ryan |last=Weber |title=Five new ways to reach your goals faster with G Suite |url=https://www.blog.google/products/g-suite/five-new-ways-reach-your-goals-faster-g-suite/ |website=The Keyword Google Blog |date=October 19, 2016 |access-date=December 14, 2016}}</ref>
Sun`iy intellekt tadqiqotining tegishli sohalaridan biri bu tabiiy tilni qayta ishlashdir. Odatda, zaif sun'iy intellekt sohalarida talab qilinadigan tor funksiyalar uchun maxsus yaratilgan maxsus dasturiy ta'minot yoki dasturlash tillari qo'llaniladi. Masalan, A.L.I.C.E. AIML<ref name=":1" /> deb nomlangan belgilash tilidan foydalanadi, bu uning so'zlashuv agenti sifatidagi funksiyasiga xosdir va o'shandan beri Alicebots deb ataladigan boshqa turli ishlab chiquvchilar tomonidan qabul qilingan. Shunga qaramay, A.L.I.C.E. haligacha hech qanday fikrlash qobiliyatiga ega bo'lmagan ELIZA 1966-yilda qo'llagan uslub - belgilarni moslashtirish texnikasiga asoslangan. Bu kuchli sun'iy intellekt emas, bu aql va mantiqiy fikrlash qobiliyatini talab qiladi.


A basic research tool was introduced in 2012.<ref>{{cite web |first=Sarveshwar |last=Duddu |title=Find facts and do research inside Google Documents |url=https://cloud.googleblog.com/2012/05/find-facts-and-do-research-inside.html |website=Official Google Cloud Blog |date=May 15, 2012 |access-date=December 14, 2016}}</ref><ref>{{cite web |first=Adi |last=Robertson |title=Google Docs Research sidebar looks up terms, adds images, quotes, and citations |url=https://www.theverge.com/2012/5/15/3022223/google-docs-research-toolbar-launched |website=[[The Verge]] |publisher=[[Vox Media]] |date=May 15, 2012 |access-date=December 14, 2016}}</ref><ref>{{cite web |first=Harrison |last=Weber |title=Useful! Google Docs introduces new sidebar research tool |url=https://thenextweb.com/apps/2012/05/15/useful-google-docs-introduces-new-sidebar-research-tool/ |website=The Next Web |date=May 15, 2012 |access-date=December 14, 2016}}</ref> This was expanded into "Explore" in September 2016, which has additional functionality through [[machine learning]].<ref>{{cite web |first=Ritcha |last=Ranjan |title=Explore in Docs, Sheets and Slides makes work a breeze — and makes you look good, too |url=https://docs.googleblog.com/2016/09/ExploreinDocsSheetsSlides.html |website=Google Docs Blog |date=September 29, 2016 |access-date=December 16, 2016}}</ref><ref>{{cite web |first=Jordan |last=Novet |title=Google updates Calendar, Drive, Docs, Sheets, and Slides with machine intelligence features |url=https://venturebeat.com/2016/09/29/google-updates-calendar-drive-docs-sheets-and-slides-with-machine-intelligence-features/ |website=[[VentureBeat]] |date=September 29, 2016 |access-date=December 16, 2016}}</ref><ref>{{cite web |first=Darren |last=Allan |title=Google wants to better challenge Microsoft Office with these new features |url=http://www.techradar.com/news/software/google-wants-to-better-challenge-microsoft-office-with-these-new-features-1329658 |website=[[TechRadar]] |publisher=[[Future plc]] |date=September 30, 2016 |access-date=December 16, 2016}}</ref> In Google Docs, Explore shows relevant Google search results based on information in the document, simplifying information gathering. Users can also mark specific document text, press Explore, and see search results based on the marked text only.
Jabberwacky statik ma'lumotlar bazasidan boshqariladigan emas, balki real vaqtda foydalanuvchi o'zaro ta'siriga asoslangan yangi javoblar va kontekstni o'rganadi. Ba'zi yangi chatbotlar, real vaqt rejimida o'rganishni o'sib boruvchi algoritmlar bilan birlashtiradi, bu ularning har bir suhbat asosida muloqot qilish qobiliyatini optimallashtiradi. Shunday bo'lsa-da, hozircha umumiy maqsadli suhbatdosh sun'iy intellekt mavjud emas va ba'zi dasturiy ta'minot ishlab chiquvchilari faqat ma'lumotlarni qidirishga e'tibor berishadi.


In December 2016, Google introduced a quick citations feature to Google Docs. The quick citation tool allows users to "insert citations as footnotes with the click of a button" on the web through the Explore feature introduced in September. The citation feature also marked the launch of the Explore functionalities in G Suite for Education accounts.<ref>{{cite web |title=Quickly and easily cite your sources with Explore in Google Docs |url=https://gsuiteupdates.googleblog.com/2016/12/quickly-and-easily-cite-your-sources.html |website=G Suite Updates |date=December 5, 2016 |access-date=December 6, 2016}}</ref><ref>{{cite web |first=Jordan |last=Palmer |title=Explore in Google Docs gets new quick source citations |url=http://www.androidpolice.com/2016/12/05/g-suite-adds-quick-source-citations/ |website=Android Police |date=December 5, 2016 |access-date=December 6, 2016}}</ref><ref>{{cite web |first=Natt |last=Garun |title=Google Docs adds a quick citation button just in time for finals season |url=https://www.theverge.com/2016/12/5/13848744/google-docs-g-suite-quick-citation-tool |website=[[The Verge]] |publisher=[[Vox Media]] |date=December 5, 2016 |access-date=December 6, 2016}}</ref>
Chatbot musobaqalari Turing testiga yoki aniqroq maqsadlarga qaratilgan. Har yili ikkita tanlov - [[Loebner mukofoti]] va Chatterbox Challenge (ikkinchisi 2015-yildan beri oflayn, ammo materiallarni hali ham veb-arxivlardan topish mumkin) o'tkaziladi<ref>{{Cite web |title=Chat Robots Simiulate People |date=11 October 2015 |url=https://pcsite.co.uk/chat-robots-simulate-people/ }}</ref>.


=== Files ===
Chatbotlar til modeli sifatida sun'iy neyron tarmoqlardan foydalanishi mumkin. Misol uchun, transformator arxitekturasidan foydalanadigan generativ oldindan o'qitilgan transformatorlar (''generative pre-trained transformer'' GPT) murakkab chatbotlarni yaratish uchun odatiy holga aylandi. O'z nomidagi "oldindan o'qitish" katta matnli korpusda boshlang'ich o'qitish jarayoniga ishora qiladi, bu model uchun cheklangan miqdordagi vazifaga oid ma'lumotlar bilan quyi oqimdagi vazifalarni yaxshi bajarish uchun mustahkam poydevor yaratadi. GPT chatbotiga misol ChatGPT<ref>{{cite web|url=https://magicbuddy.chat/ai/what-is-chatgpt|title=What is ChatGPT? - MagicBuddy|date=2023|website=MagicBuddy|access-date=1 August 2023}}</ref>. Uning to'g'riligi va "gallyutsinatsiya"ga moyilligi, ya'ni ishonch bilan yolg'on ma'lumot chiqarish va hatto mavjud bo'lmagan manbalarga iqtibos keltirishi tanqid qilinishiga qaramay, ChatGPT o'zining batafsil javoblari va tarixiy bilimlari bilan e'tiborni tortdi. Yana bir misol, [[Microsoft]] tomonidan ishlab chiqilgan BioGPT, u biotibbiyot savollariga javob berishga qaratilgan<ref name="pmid36156661">{{cite journal| display-authors=etal| title=BioGPT: generative pre-trained transformer for biomedical text generation and mining | journal=Brief Bioinform | year= 2022 | volume= 23 | issue= 6 | pages= | pmid=36156661 | doi=10.1093/bib/bbac409 | last1=Luo | first1=Renqian | last2=Sun | first2=Liai | last3=Xia | first3=Yingce | last4=Qin | first4=Tao | last5=Zhang | first5=Sheng | last6=Poon | first6=Hoifung | last7=Liu | first7=Tie-Yan | arxiv=2210.10341 }}</ref><ref>{{cite web|url=https://the-decoder.com/biogpt-is-a-microsoft-language-model-trained-for-biomedical-tasks/|title=BioGPT is a Microsoft language model trained for biomedical tasks|date=29 January 2023|website=The Decoder|author=Bastian, Matthias|access-date=7 February 2023|archive-date=7 February 2023|archive-url=https://web.archive.org/web/20230207174627/https://the-decoder.com/biogpt-is-a-microsoft-language-model-trained-for-biomedical-tasks/|url-status=live}}</ref>. 2023-yil noyabr oyida Amazon odamlarning ish joyida foydalanishi uchun "Q" deb nomlangan yangi chatbotni e'lon qildi<ref>{{Cite web |last=Novet |first=Jordan |date=28 November 2023 |title=Amazon announces Q, an AI chatbot for businesses |url=https://www.cnbc.com/2023/11/28/amazon-announces-q-an-ai-chatbot-for-businesses.html |access-date=28 November 2023 |website=CNBC |language=en}}</ref>.
==== Supported file formats ====
*For formatted text documents: [[OpenDocument]], [[Rich text format]], [[ZIP (file format)|zip]]ped [[HTML]], [[Unicode]] [[plain text]], [[Microsoft Word]].<ref name=":0">{{cite web|first=|title=Work with MS Word|url=https://thegoodocs.com/tutorials/post-how-to-open-a-word-document-in-google-docs.php|archive-url=|access-date=February 1, 2022|website=TheGooDocs}}</ref>


==== File limits ====
[[DBpedia]] 2017-yilgi [[Google Summer of Code|GSoC]] davomida Facebook Messenger orqali muloqot qilishi mumkin bo'lgan chatbot yaratdi<ref>{{Cite web|url=https://chat.dbpedia.org/|title=DBpedia Chatbot|website=chat.dbpedia.org|access-date=9 September 2019|archive-date=8 September 2019|archive-url=https://web.archive.org/web/20190908054646/http://chat.dbpedia.org/|url-status=live}}</ref><ref>{{Cite web|url=https://wiki.dbpedia.org/blog/meet-dbpedia-chatbot|title=Meet the DBpedia Chatbot &#124; DBpedia|website=wiki.dbpedia.org|date=22 August 2018|access-date=2 September 2019|archive-date=2 September 2019|archive-url=https://web.archive.org/web/20190902144929/https://wiki.dbpedia.org/blog/meet-dbpedia-chatbot|url-status=live}}</ref><ref>{{Cite web|url=https://blog.dbpedia.org/2018/08/22/dbpedia-chatbot-2/|title=Meet the DBpedia Chatbot|publisher=dbpedia.org|date=22 August 2018|access-date=2 September 2019|archive-date=2 September 2019|archive-url=https://web.archive.org/web/20190902144945/https://blog.dbpedia.org/2018/08/22/dbpedia-chatbot-2/|url-status=live}}</ref>.
Limits to insertable file sizes, overall document length and size are listed below:<ref>{{cite web |title=Files you can store in Google Drive |url=https://support.google.com/drive/answer/37603 |website=Drive Help |publisher=Google Inc. |access-date=October 22, 2016}}</ref><ref>{{cite web |title=Insert or delete images or videos |url=https://support.google.com/docs/answer/97447 |website=Docs editors Help |publisher=Google Inc. |access-date=October 22, 2016}}</ref>
*Up to 1.02 million characters, regardless of the number of pages or font size. Document files converted to .gdoc (Docs) format cannot be larger than 50 MB. Images inserted cannot be larger than 50 MB, and must be in either .jpg, .png, or .gif formats.


== Ilova ==
=== Google Workspace ===
Google Docs and the [[Google Docs Editors]] suite are free of charge for use by individuals but are also available as part of Google's business-centered [[Google Workspace]], enabling additional business-focused functionality on payment of a monthly subscription.<ref>{{cite web |title=G Suite - Choose a Plan |url=https://gsuite.google.com/pricing.html |access-date=October 30, 2016}}</ref>
{{See also|Virtual yordamchi}}


=== Xabarlashuv ilovalari ===
=== Other functionality ===
A simple find and replace tool is available. Google offers an extension for the Google Chrome web browser called ''Office editing for Docs, Sheets and Slides'' that enables users to view and edit Microsoft Word documents on Google Chrome via the Docs app. The extension can be used for opening Office files stored on the computer using Chrome, as well as for opening Office files encountered on the web (in the form of email attachments, web search results, etc.) without having to download them. The extension is installed on ChromeOS by default.<ref>{{cite web |title=Office Editing for Docs, Sheets & Slides |url=https://chrome.google.com/webstore/detail/office-editing-for-docs-s/gbkeegbaiigmenfmjfclcdgdpimamgkj |website=[[Chrome Web Store]] |access-date=October 30, 2016}}</ref> [[Google Cloud Connect]] was a plug-in for [[Microsoft Office]] 2003, 2007, and 2010 that could automatically store and synchronize any [[Microsoft Word|Word]] document to Google Docs (before the introduction of Drive) in Google Docs or Microsoft Office formats. The online copy was automatically updated each time the Microsoft Word document was saved. Microsoft Word documents could be edited offline and synchronized later when online. Google Cloud Connect maintained previous Microsoft Word document versions and allowed multiple users to collaborate by working on the same document at the same time.<ref>{{cite web |first=Shan |last=Sinha |title=Google Cloud Connect for Microsoft Office available to all |url=https://drive.googleblog.com/2011/02/google-cloud-connect-for-microsoft.html |website=Google Drive Blog |date=February 24, 2011 |access-date=October 30, 2016}}</ref><ref>{{cite web |first=Charlie |last=White |title=Now Anyone Can Sync Google Docs & Microsoft Office |url=http://mashable.com/2011/02/24/google-cloud-connect-2/ |website=[[Mashable]] |date=February 24, 2011 |access-date=October 30, 2016}}</ref> Google Cloud Connect was discontinued in April 2013 as, according to Google, Google Drive achieves all of the above tasks, "with better results".<ref>{{cite web|title=Migrate from Google Cloud Connect to Google Drive |url=https://support.google.com/a/bin/answer.py?&answer=3017040 |website=Apps Documentation and Support |publisher=Google Inc. |archive-url=https://web.archive.org/web/20130317181727/https://support.google.com/a/bin/answer.py?&answer=3017040 |archive-date=March 17, 2013 |url-status=dead }}</ref> In January 2022, Google announced the [[watermark|text watermark]] feature to the word processor, allowing users to create or import watermarks to a document. In addition to text watermarks, image watermarks can also be added to the document.<ref>{{cite web |title=Google Docs takes its cue from Microsoft Word with a new watermark feature |url=https://www.androidcentral.com/google-docs-text-watermark |website=Androidcentral |date=January 25, 2022 |access-date=January 26, 2022}}</ref><ref>{{cite web |title=Create or import text watermarks in Google Docs |url=https://workspaceupdates.googleblog.com/2022/01/text-watermarks-google-docs.html |website=workspaceupdates |access-date=January 26, 2022}}</ref>
Ko'pgina kompaniyalarning chatbotlari xabar almashish ilovalarida yoki oddiygina [[SMS]] orqali ishlaydi. Ular B2C mijozlarga xizmat ko'rsatish, sotish va marketing uchun ishlatiladi<ref>{{cite news|last1=Beaver|first1=Laurie|title=The Chatbots Explainer|newspaper=Business Insider |date=July 2016|publisher=BI Intelligence|url=https://www.businessinsider.com/chatbots-explained-why-businesses-should-be-paying-attention-to-the-chatbot-revolution-2016-7?IR=T|access-date=4 November 2019|archive-date=3 May 2019|archive-url=https://web.archive.org/web/20190503111645/https://www.businessinsider.com/chatbots-explained-why-businesses-should-be-paying-attention-to-the-chatbot-revolution-2016-7?IR=T|url-status=live}}</ref>.


== Reception ==
2016-yilda Facebook Messenger dasturchilarga chatbotlarni o‘z platformalarida joylashtirishga ruxsat berdi. Birinchi olti oyda Messenger uchun 30 000 ta bot yaratilgan bo‘lsa, 2017-yil sentyabriga kelib ularning soni 100 000 taga yetdi<ref>{{Cite web|url=https://venturebeat.com/2017/04/18/facebook-messenger-hits-100000-bots/|title=Facebook Messenger Hits 100,000 bots|access-date=22 September 2017|date=18 April 2017|archive-date=22 September 2017|archive-url=https://web.archive.org/web/20170922195723/https://venturebeat.com/2017/04/18/facebook-messenger-hits-100000-bots/|url-status=live}}</ref>.
In a December 2016 review of Google Docs and the Drive software suite, Edward Mendelsohn of ''[[PC Magazine]]'' wrote that the suite was "visually elegant" with "effortless collaboration", but that Docs, as paired with [[Google Sheets|Sheets]] and [[Google Slides|Slides]], was "less powerful than desktop-based suites". Comparing Google's office suite with [[Microsoft Office]] and Apple's [[iWork]], he stated that "Docs exists ''only'' in your Web browser", meaning that users have a "more limited feature set" than "the spacious, high-powered setting of a desktop app". He wrote that offline support required a plug-in, describing it as "less convenient than a desktop app, and you have to remember to install it before you need it". Mendelsohn praised the [[user interface]], describing it as "elegant, highly usable" with "fast performance", and that the revision history "alerts you to recent changes, and stores fine-grained records of revisions". Regarding the Explore functionality, he credited it for being the "niftiest new feature" in the suite and that it surpassed comparable features in Microsoft Office. He described the quality of imports of Word files as "impressive fidelity". He summarized by praising Docs and the Drive suite for having "the best balance of speed and power, and the best collaboration features, too", while noting that "it lacks a few features offered by Microsoft Office 365, but it was also faster to load and save in our testing".<ref>{{cite web |first=Edward |last=Mendelsohn |title=Google Docs, Sheets, and Slides |url=https://www.pcmag.com/review/349586/google-docs-sheets-and-slides |archive-url=https://web.archive.org/web/20170310115437/http://www.pcmag.com/review/349586/google-docs-sheets-and-slides |website=[[PC Magazine]] |publisher=[[Ziff Davis]] |date=December 6, 2016 |archive-date=March 10, 2017 |access-date=March 27, 2017}}</ref>


== Issues ==
2017-yil sentabr oyidan buyon bu WhatsApp’dagi tajriba dasturining bir qismi sifatida ham mavjud. [[KLM]] va [[Aeromexico]] aviakompaniyalari sinovda ishtirok etishlarini e'lon qilishdi<ref name=tnooz>{{Cite web|url=https://www.phocuswire.com/KLM-claims-airline-first-with-WhatsApp-Business-Platform|title=KLM claims airline first with WhatsApp Business Platform|website=www.phocuswire.com|access-date=12 December 2021|archive-date=5 February 2020|archive-url=https://web.archive.org/web/20200205211831/https://www.phocuswire.com/KLM-claims-airline-first-with-WhatsApp-Business-Platform|url-status=live}}</ref><ref>{{cite web|url=https://www.forbes.com.mx/aeromexico-te-respondera-por-whatsapp-durante-2018/|title=Aeroméxico te atenderá por WhatsApp durante 2018|author=Forbes Staff|date=26 October 2017|access-date=2 July 2018|archive-date=2 July 2018|archive-url=https://web.archive.org/web/20180702180522/https://www.forbes.com.mx/aeromexico-te-respondera-por-whatsapp-durante-2018/|url-status=live}}</ref><ref>{{cite news|url=https://www.huffingtonpost.com.mx/2017/10/27/podras-hacer-check-in-y-consultar-tu-vuelo-con-aeromexico-a-traves-de-whatsapp_a_23258181/|title=Podrás hacer 'check in' y consultar tu vuelo con Aeroméxico a través de WhatsApp|date=27 October 2017|access-date=2 July 2018|newspaper=Huffington Post|archive-url=https://web.archive.org/web/20180310135702/https://www.huffingtonpost.com.mx/2017/10/27/podras-hacer-check-in-y-consultar-tu-vuelo-con-aeromexico-a-traves-de-whatsapp_a_23258181/|archive-date=10 March 2018|url-status=dead}}</ref><ref>{{cite web|url=https://blog.whatsapp.com/10000633/Building-for-People-and-Now-Businesses|title=Building for People, and Now Businesses|website=WhatsApp.com|access-date=2 July 2018|archive-date=9 February 2018|archive-url=https://web.archive.org/web/20180209031529/https://blog.whatsapp.com/10000633/Building-for-People-and-Now-Businesses|url-status=live}}</ref> ; ikkala aviakompaniya ham avvalroq Facebook Messenger platformasida mijozlarga xizmat ko'rsatishni ishga tushirgan edi
=== 2017 phishing incident ===
In May 2017, a phishing attack impersonated a Google Docs sharing email spread on the Internet. The attack sent emails pretending to be someone the target knew, requesting to share a document with them. Once the link in the email was pressed, users were directed to a real Google account permissions page where the phishing software, a third-party app named "Google Docs", requested access to the user's Google account. Once granted, the software received access to the user's [[Gmail]] messages and address book and sent new fraudulent document invitations to their contacts.<ref>{{cite web |first=Adi |last=Robertson |title=Google Docs users hit with sophisticated phishing attack |url=https://www.theverge.com/2017/5/3/15534768/google-docs-phishing-attack-share-this-document-with-you-spam |website=[[The Verge]] |publisher=[[Vox Media]] |date=May 3, 2017 |access-date=May 4, 2017}}</ref> The phishing attack was described by media outlets as "massive"<ref name="tnw-phishing">{{cite web |last=Lopez |first=Napier |date=May 3, 2017 |title=Massive Google Docs phishing attack swept the internet today [Updated] |url=https://thenextweb.com/news/massive-google-docs-phishing-attack-currently-sweeping-internet |access-date=June 7, 2022 |website=The Next Web |language=en}}</ref> and "widespread",<ref>{{cite web |first=Sam |last=Levin |title=Google Docs users hit with sophisticated phishing attack in their inboxes |url=https://www.theguardian.com/technology/2017/may/03/google-docs-phishing-attack-malware |website=[[The Guardian]] |date=May 3, 2017 |access-date=May 4, 2017}}</ref> and ''The Next Web''{{'}}s Napier Lopez wrote that it's "very easy to fall for".<ref name="tnw-phishing"/> One of the reasons the attack was so effective was that its email messages passed through spam and security software, and used a real Google address.<ref>{{cite web |first=Joseph |last=Steinberg |title=Do Not Open the Google Docs Email You Receive Today: It May Be a Scam |url=https://www.inc.com/joseph-steinberg/do-not-open-the-google-docs-email-you-receive-today-it-may-be-a-scam.html |website=[[Inc. (magazine)|Inc.]] |publisher=Mansueto Ventures |date=May 3, 2017 |access-date=May 7, 2017}}</ref> Within hours, the attack was stopped and fixed by Google, with a spokesperson stating that "We have taken action to protect users against an email impersonating Google Docs and have disabled offending accounts. We've removed the fake pages, pushed updates through Safe Browsing, and our abuse team is working to prevent this kind of spoofing from happening again".<ref name="verge-fix">{{cite web |first=Tom |last=Warren |title=Google has fixed the massive Google Docs phishing attack |url=https://www.theverge.com/2017/5/3/15537064/google-docs-phishing-attack-fixed |website=[[The Verge]] |publisher=[[Vox Media]] |date=May 3, 2017 |access-date=May 4, 2017}}</ref><ref>{{cite web |first1=Andrew |last1=Morse |first2=Alfred |last2=Ng |title=Google shuts down massive Google Docs phishing scam |url=https://www.cnet.com/news/dont-get-reeled-in-by-massive-google-docs-phishing-scam/ |website=[[CNET]] |publisher=[[CBS Interactive]] |date=May 3, 2017 |access-date=May 4, 2017}}</ref>


On the same day, Google updated Gmail on Android to feature protection from [[phishing]] attacks.<ref>{{cite web |first=Richard |last=Lawler |title=Now the Android Gmail app keeps an eye out for phishing links |url=https://www.engadget.com/2017/05/04/gmail-android-phishing/ |website=[[Engadget]] |publisher=[[AOL]] |date=May 4, 2017 |access-date=May 4, 2017}}</ref><ref name="zdnet-phishing">{{cite web |first=Liam |last=Tung |title=Google gives Android Gmail users new shady link warnings amid fake Docs attack |url=http://www.zdnet.com/article/google-gives-android-gmail-users-new-shady-link-warnings-amid-fake-docs-attack/ |website=[[ZDNet]] |publisher=[[CBS Interactive]] |date=May 4, 2017 |access-date=May 4, 2017}}</ref><ref name="tc-phishing">{{cite web |first=Sarah |last=Perez |title=Google adds phishing protection to Gmail on Android |url=https://techcrunch.com/2017/05/04/google-adds-phishing-protection-to-gmail-on-android/ |website=[[TechCrunch]] |publisher=[[AOL]] |date=May 4, 2017 |access-date=May 4, 2017}}</ref> Media outlets noticed that, while the added protection was announced on the same day as the attack, it "may not have prevented this week's attack, however, as that attack involved a malicious and fake "Google Docs" app that was hosted on Google's own domain".<ref name="tc-phishing"/> In early May 2017, ''[[Ars Technica]]'' reported that "at least three security researchers" had raised issues about the threat, one of them in October 2011, and that the attacker or attackers behind the actual incident "may have copied the technique from a proof of concept posted by one security researcher to [[GitHub]] in February". Furthermore, the report noted that Google had been repeatedly warned by researchers about the potential threat, with security researcher Greg Carson telling ''[[Ars Technica]]'' that "I don't think Google fully understood how severely this could be abused, but certainly, hackers did".<ref>{{cite web |first=Sean |last=Gallagher |title=Google phishing attack was foretold by researchers—and it may have used their code |url=https://arstechnica.com/security/2017/05/google-phishing-attack-was-foretold-by-researchers-and-it-may-have-used-their-code/ |website=[[Ars Technica]] |publisher=[[Condé Nast]] |date=May 5, 2017 |access-date=May 9, 2017}}</ref>
Ko'p banklar, sug'urta kompaniyalari, media kompaniyalari, elektron tijorat kompaniyalari, aviakompaniyalar, mehmonxona tarmoqlari, chakana sotuvchilar, sog'liqni saqlash provayderlari, davlat tashkilotlari va restoran tarmoqlari oddiy savollarga javob berish, mijozlarning faolligini oshirish<ref>{{cite web|title=She is the company's most effective employee|work=Nordea News|url=https://nordeanews-no.translate.goog/2017/09/hun-er-bankens-mest-effektive-medarbeider/?_x_tr_sl=no&_x_tr_tl=en&_x_tr_hl=no|date=September 2017|access-date=23 March 2023|archive-date=23 March 2023|archive-url=https://web.archive.org/web/20230323165008/https://www-nordea-com.translate.goog/no?_x_tr_sl=no&_x_tr_tl=en&_x_tr_hl=no|url-status=live}}</ref>, reklama qilish va ulardan buyurtma berishning qo'shimcha usullarini taklif qiladi<ref>{{cite web|title=Better believe the bot boom is blowing up big for B2B, B2C businesses|url=https://venturebeat.com/2016/07/24/better-believe-the-bot-boom-is-blowing-up-big-for-b2b-b2c-businesses-vb-live/|website=VentureBeat|date=24 July 2016|access-date=30 August 2017|archive-date=3 August 2017|archive-url=https://web.archive.org/web/20170803182306/https://venturebeat.com/2016/07/24/better-believe-the-bot-boom-is-blowing-up-big-for-b2b-b2c-businesses-vb-live/|url-status=live}}</ref>. Chatbotlar qisqa so'rov javoblarini to'plash uchun bozor tajribasida ham qo'llaniladi<ref>{{Cite book |last=Dandapani |first=Arundati |url=https://www.rti.org/rti-press-publication/language-survey-research |title=The Essential Role of Language in Survey Research |date=30 April 2020 |publisher=RTI Press |isbn=978-1-934831-24-3 |editor-last=Sha |editor-first=Mandy |pages=221–230 |chapter=Redesigning Conversations with Artificial Intelligence (Chapter 11) |doi=10.3768/rtipress.bk.0023.2004 |doi-access=free}}</ref>.


=== 2017 "Terms of Service" error ===
2017-yilgi tadqiqotlar shuni ko'rsatdiki, kompaniyalarning 4%i chatbotlardan foydalangan<ref>{{cite web|url=https://www.pm360online.com/the-ai-revolution-is-underway/|title=The AI Revolution is Underway! |website=www.PM360online.com|date=18 October 2017|author=Capan, Faruk|access-date=7 March 2018|archive-date=8 March 2018|archive-url=https://web.archive.org/web/20180308043007/https://www.pm360online.com/the-ai-revolution-is-underway/|url-status=live}}</ref> 2016-yilgi tadqiqotlarga ko'ra, korxonalarning 80%i 2020-yilga kelib shunday biznesga ega bo'lishni niyat qilganliklarini aytishgan<ref>{{cite web|url=http://www.businessinsider.com/80-of-businesses-want-chatbots-by-2020-2016-12|title=80% of businesses want chatbots by 2020|website=[[Business Insider]]|date=15 December 2016|access-date=7 March 2018|archive-date=8 March 2018|archive-url=https://web.archive.org/web/20180308042224/http://www.businessinsider.com/80-of-businesses-want-chatbots-by-2020-2016-12|url-status=live}}</ref>.
In October 2017, Google released a server-side update to its codebase, which started incorrectly flagging random documents as unspecified violations of its "Terms of Service" policies. A fix was released shortly afterwards,<ref>{{cite web |first=Ashley |last=Carman |title=People are getting locked out of innocuous Google Docs for supposedly violating Terms of Service |url=https://www.theverge.com/2017/10/31/16581406/google-docs-error-terms-of-service-lock-out |website=[[The Verge]] |publisher=[[Vox Media]] |date=October 31, 2017 |access-date=December 14, 2017}}</ref><ref>{{cite web |first=Lisa Marie |last=Segarra |title=It's Not Just You: Google Docs Is Mysteriously Locking People Out of Files Today |url=http://fortune.com/2017/10/31/google-docs-terms-of-service/ |website=[[Fortune (magazine)|Fortune]] |publisher=[[Time Inc.]] |date=October 31, 2017 |access-date=December 14, 2017}}</ref> though the issue became noteworthy for the extent of Google's control over users' content, including its analysis of the contents of documents, as well as for its ability to shut users out at any time, including during critical moments of work.<ref>{{cite web |first=Mallory |last=Locklear |title=Some Google Docs users are being locked out of their files (updated) |url=https://www.engadget.com/2017/10/31/google-docs-users-locked-out/ |website=[[Engadget]] |publisher=[[Oath Inc.]] |date=October 31, 2017 |access-date=December 14, 2017}}</ref><ref>{{cite news |first=Brian |last=Fung |title=A mysterious message is locking Google Docs users out of their files |url=https://www.washingtonpost.com/news/the-switch/wp/2017/10/31/a-mysterious-message-is-locking-google-docs-users-out-of-their-files/ |newspaper=[[The Washington Post]] |date=October 31, 2017 |access-date=December 14, 2017}}</ref>


==References==
=== Kompaniyaning ichki platformalari ===
{{Reflist}}
Boshqa kompaniyalar mijozlarni qo'llab-quvvatlash, Inson resurslari yoki hatto [[buyumlar interneti]] (IoT) loyihalarida qo'llayaptilar. Xabar qilinishicha, [[Overstock.com]], birinchi navbatda, ta'tlini so'rashda oddiy, ammo ko'p vaqt talab qiladigan jarayonlarni avtomatlashtirish uchun Mila nomli chatbotni ishga tushirgan<ref>{{cite news|last1=Greenfield|first1=Rebecca|title=Chatbots Are Your Newest, Dumbest Co-Workers|url=https://www.bloomberg.com/news/articles/2016-05-05/chatbots-are-your-newest-dumbest-co-workers|newspaper=Bloomberg.com|date=5 May 2016|access-date=6 March 2017|archive-date=6 April 2017|archive-url=https://web.archive.org/web/20170406040807/https://www.bloomberg.com/news/articles/2016-05-05/chatbots-are-your-newest-dumbest-co-workers|url-status=live}}</ref>. [[Lloyds Banking Group]], [[Royal Bank of Scotland]], [[Renault]] va [[Citroën]] kabi boshqa yirik kompaniyalar endi birinchi aloqa nuqtasini ta'minlash uchun odamlar bilan aloqa markazlari o'rniga avtomatlashtirilgan onlayn yordamchilardan foydalanmoqda<ref>{{cite news|url=https://venturebeat.com/2016/04/12/facebook-opens-its-messenger-platform-to-chatbots/|title=Facebook opens its Messenger platform to chatbots|newspaper=Venturebeat |date=12 April 2016|access-date=22 June 2017|archive-date=23 June 2017|archive-url=https://web.archive.org/web/20170623193131/https://venturebeat.com/2016/04/12/facebook-opens-its-messenger-platform-to-chatbots/|url-status=live}}</ref>. Kasalxonalar va aviatsiya tashkilotlarida boʻlgani kabi yirik kompaniyalarda IT arxitektorlari tashkilotdagi bilim va tajribani yanada samaraliroq ochish va almashish hamda ekspert xizmat koʻrsatish stollari javoblaridagi xatolarni sezilarli darajada kamaytirish uchun foydalaniladigan aqlli chatbotlar uchun mos yozuvlar arxitekturasini loyihalashtirmoqda<ref>{{cite web|url=https://www.dragon1.com/watch/470340/chatbot-reference-architecture/|title=Chatbot Reference Architecture|date=1 January 2019|access-date=14 January 2019|archive-date=15 January 2019|archive-url=https://web.archive.org/web/20190115023238/https://www.dragon1.com/watch/470340/chatbot-reference-architecture|url-status=live}}</ref>.

=== Customer service ===
Chatbots have great potential to serve as an alternate source for customer service.<ref>{{Cite journal |last=Følstad |first=Asbjørn |last2=Nordheim |first2=Cecilie Bertinussen |last3=Bjørkli |first3=Cato Alexander |date=2018 |editor-last=Bodrunova |editor-first=Svetlana S. |title=What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study |url=https://link.springer.com/chapter/10.1007/978-3-030-01437-7_16 |journal=Internet Science |language=en |location=Cham |publisher=Springer International Publishing |pages=194–208 |doi=10.1007/978-3-030-01437-7_16 |isbn=978-3-030-01437-7|hdl=11250/2571164 |hdl-access=free }}</ref> Many high-tech banking organizations are looking to integrate automated AI-based solutions such as chatbots into their customer service in order to provide faster and cheaper assistance to their clients who are becoming increasingly comfortable with technology. In particular, chatbots can efficiently conduct a dialogue, usually replacing other communication tools such as email, phone, or [[SMS]]. In banking, their major application is related to quick customer service answering common requests, as well as transactional support.

[[Deep learning]] techniques can be incorporated into chatbot applications to allow them to map conversations between users and customer service agents, especially in social media.<ref name=":4">{{Cite journal |last=Xu |first=Anbang |last2=Liu |first2=Zhe |last3=Guo |first3=Yufan |last4=Sinha |first4=Vibha |last5=Akkiraju |first5=Rama |date=2017-05-02 |title=A New Chatbot for Customer Service on Social Media |url=https://doi.org/10.1145/3025453.3025496 |journal=Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems |series=CHI '17 |location=New York, NY, USA |publisher=Association for Computing Machinery |pages=3506–3510 |doi=10.1145/3025453.3025496 |isbn=978-1-4503-4655-9}}</ref> Research has shown that methods incorporating deep learning can learn writing styles from a brand and transfer them to another, promoting the brand's image on social media platforms.<ref name=":4" /> Chatbots can create new ways of brands and user interactions, which can help improve the brand's performance and allow users to gain "social, information, and economic benefits".<ref name=":4" />

Several studies report significant reduction in the cost of customer services, expected to lead to billions of dollars of economic savings in the next ten years.<ref name="WSBanks">{{cite web|url=https://www.marutitech.com/chatbots-transforming-wall-street-main-street-banks/|title=How Chatbots are Transforming Wall Street and Main Street Banks?|author=Hingrajia, Mirant|work=Marutitech|access-date=1 April 2019|archive-date=1 April 2019|archive-url=https://web.archive.org/web/20190401192225/https://www.marutitech.com/chatbots-transforming-wall-street-main-street-banks/|url-status=live}}</ref> In 2019, [[Gartner]] predicted that by 2021, 15% of all customer service interactions globally will be handled completely by AI.<ref>{{Cite web|url=https://www.gartner.com/smarterwithgartner/27297-2/|archive-url=https://web.archive.org/web/20191211081442/https://www.gartner.com/smarterwithgartner/27297-2/|url-status=dead|archive-date=11 December 2019|title=How to Manage Customer Service Technology Innovation|website=www.gartner.com|access-date=2 January 2020}}</ref> A study by Juniper Research in 2019 estimates retail sales resulting from chatbot-based interactions will reach $112 billion by 2023.<ref>{{Cite web|url=https://www.juniperresearch.com/press/press-releases/chatbot-interactions-retail-reach-22-billion-2023|title=Chatbot Interactions to Reach 22 Billion by 2023, as AS AI Offers Compelling New Engagement Solutions |publisher=Juniper Research|author=Smith, Sam|date=8 May 2019|access-date=2 January 2020|archive-date=2 January 2020|archive-url=https://web.archive.org/web/20200102180434/https://www.juniperresearch.com/press/press-releases/chatbot-interactions-retail-reach-22-billion-2023|url-status=live}}</ref>

Since 2016, when Facebook allowed businesses to deliver automated customer support, e-commerce guidance, content, and interactive experiences through chatbots, a large variety of chatbots were developed for the Facebook Messenger platform.<ref>{{cite web|url=https://techcrunch.com/2016/04/12/agents-on-messenger/|title=Facebook launches Messenger platform with chatbots|date=12 April 2016|work=Techcrunch|access-date=1 April 2019|archive-date=26 October 2019|archive-url=https://web.archive.org/web/20191026202756/http://techcrunch.com/2016/04/12/agents-on-messenger/|url-status=live}}</ref>

In 2016, Russia-based Tochka Bank launched the world's first Facebook bot for a range of financial services, including a possibility of making payments.<ref>{{cite news|url=https://www.vedomosti.ru/technology/articles/2016/07/13/649035-rossiiskii-bank-zapustil-chatbota-v-facebook|title=Российский банк запустил чат-бота в Facebook|date=13 July 2016|work=Vedomosti.ru|access-date=1 April 2019|archive-date=1 April 2019|archive-url=https://web.archive.org/web/20190401194126/https://www.vedomosti.ru/technology/articles/2016/07/13/649035-rossiiskii-bank-zapustil-chatbota-v-facebook|url-status=live}}</ref>

In July 2016, [[ABSA Group Limited|Barclays Africa]] also launched a Facebook chatbot, making it the first bank to do so in Africa.<ref>{{cite web|url=https://www.fin24.com/Tech/Companies/absa-launches-world-first-facebook-messenger-banking-20160719|title=Absa launches 'world-first' Facebook Messenger banking|date=19 July 2016|access-date=1 April 2019|archive-date=1 April 2019|archive-url=https://web.archive.org/web/20190401192552/https://www.fin24.com/Tech/Companies/absa-launches-world-first-facebook-messenger-banking-20160719|url-status=live}}</ref>

The France's third-largest bank by total assets<ref>{{cite web |url= http://www.relbanks.com/europe/france |title= The Biggest French Banks by Total Assets |website= Banks around the World |access-date= 1 April 2019 |archive-date= 9 July 2017 |archive-url= https://web.archive.org/web/20170709173548/http://www.relbanks.com/europe/france |url-status= live }}</ref> [[Société Générale]] launched their chatbot called SoBot in March 2018. While 80% of users of the SoBot expressed their satisfaction after having tested it, Société Générale deputy director Bertrand Cozzarolo stated that it will never replace the expertise provided by a human advisor.
<ref>{{cite web|url=https://marketingclient.lesechos.fr/ils-lont-fait/gagner-temps-chatbot-bancaire/|title=Gagner du Temps avec le Chatbot Bancaire pour Gagner en Intelligence avec les Conseillers |website=Marketing Client|date=19 June 2018|access-date=1 April 2019|archive-date=1 April 2019|archive-url=https://web.archive.org/web/20190401192249/https://marketingclient.lesechos.fr/ils-lont-fait/gagner-temps-chatbot-bancaire/|url-status=live}}</ref>

The advantages of using chatbots for customer interactions in banking include cost reduction, financial advice, and 24/7 support.<ref name="FinancialBrain">{{cite news|url=https://thefinancialbrand.com/71251/chatbots-banking-trends-ai-cx//|title=Meet 11 of the Most Interesting Chatbots in Banking|newspaper=The Financial Brand|date=14 March 2018|last1=Marous|first1=Jim|access-date=1 April 2019|archive-date=1 April 2019|archive-url=https://web.archive.org/web/20190401180631/https://thefinancialbrand.com/71251/chatbots-banking-trends-ai-cx/|url-status=live}}</ref><ref name="BornBane">{{cite web|url=https://blog.bluelupin.com/chatbot-advantages-and-disadvantages/|title=Chatbots: Boon or Bane? |website=bluelupin|date=9 January 2018|access-date=1 April 2019|archive-date=1 April 2019|archive-url=https://web.archive.org/web/20190401192204/https://blog.bluelupin.com/chatbot-advantages-and-disadvantages/|url-status=live}}</ref>

=== Healthcare ===
{{See also|Artificial intelligence in healthcare}}
Chatbots are also appearing in the healthcare industry.<ref>{{Cite web|url=https://money.cnn.com/2016/10/11/technology/baidu-doctor-ai-melody/index.html|title=Baidu is bringing AI chatbots to healthcare|first=Selena|last=Larson|date=11 October 2016|work=[[CNN Money]]|access-date=3 January 2020|archive-date=3 January 2020|archive-url=https://web.archive.org/web/20200103124942/https://money.cnn.com/2016/10/11/technology/baidu-doctor-ai-melody/index.html|url-status=live}}</ref><ref>{{Cite news|url=https://www.aiin.healthcare/topics/robotics/ai-chatbots-have-future-healthcare-caveats|title=AI chatbots have a future in healthcare, with caveats|website=AI in Healthcare|access-date=17 September 2019|archive-date=23 March 2023|archive-url=https://web.archive.org/web/20230323165017/https://healthexec.com/topics/artificial-intelligence/ai-chatbots-have-future-healthcare-caveats|url-status=live}}</ref> A study suggested that physicians in the United States believed that chatbots would be most beneficial for scheduling doctor appointments, locating health clinics, or providing medication information.<ref>{{Cite journal|title=Physicians' Perceptions of Chatbots in Health Care: Cross-Sectional Web-Based Survey|first1=Adam|last1=Palanica|first2=Peter|last2=Flaschner|first3=Anirudh|last3=Thommandram|first4=Michael|last4=Li|first5=Yan|last5=Fossat|date=3 January 2019|journal=Journal of Medical Internet Research|volume=21|issue=4|pages=e12887|doi=10.2196/12887|pmid=30950796|pmc=6473203 |doi-access=free }}</ref>

The GPT chatbot [[ChatGPT]] is able to answer user queries related to health promotion and disease prevention such as screening and [[vaccination]].<ref name=":3">{{Cite journal |last=Biswas |first=Som S. |date=2023-05-01 |title=Role of Chat GPT in Public Health |url=https://doi.org/10.1007/s10439-023-03172-7 |journal=Annals of Biomedical Engineering |language=en |volume=51 |issue=5 |pages=868–869 |doi=10.1007/s10439-023-03172-7 |issn=1573-9686}}</ref> [[WhatsApp|Whatsapp]] has teamed up with the [[World Health Organization]] (WHO) to make a chatbot service that answers users' questions on [[Coronavirus disease 2019|COVID-19]].<ref>{{Cite web|last=Ahaskar|first=Abhijit|date=27 March 2020|title=How WhatsApp chatbots are helping in the fight against Covid-19|url=https://www.livemint.com/technology/tech-news/how-whatsapp-chatbots-are-helping-in-the-fight-against-covid-19-11585310168911.html|access-date=23 July 2020|website=[[Mint (newspaper)|Mint]]|archive-date=23 July 2020|archive-url=https://web.archive.org/web/20200723154947/https://www.livemint.com/technology/tech-news/how-whatsapp-chatbots-are-helping-in-the-fight-against-covid-19-11585310168911.html|url-status=live}}</ref>

In 2020, [[Government of India|The Indian Government]] launched a chatbot called MyGov Corona Helpdesk,<ref>{{Cite web|title=India's Coronavirus Chatbot on WhatsApp Crosses 1.7 Crore Users in 10 Days|url=https://gadgets.ndtv.com/apps/news/coronavirus-mygov-corona-helpdesk-chatbot-whatsapp-indian-government-total-users-haptik-2204458|access-date=23 July 2020|website=NDTV Gadgets 360|date=April 2020 |archive-date=21 June 2020|archive-url=https://web.archive.org/web/20200621183924/https://gadgets.ndtv.com/apps/news/coronavirus-mygov-corona-helpdesk-chatbot-whatsapp-indian-government-total-users-haptik-2204458|url-status=live}}</ref> that worked through Whatsapp and helped people access information about the Coronavirus (COVID-19) pandemic.<ref>{{Cite web|last=Kurup|first=Rajesh|title=COVID-19: Govt of India launches a WhatsApp chatbot|url=https://www.thehindubusinessline.com/info-tech/covid-19-india-launches-a-whatsapp-chatbot/article31127438.ece|access-date=23 July 2020|website=[[Business Line]]|date=21 March 2020|archive-date=23 July 2020|archive-url=https://web.archive.org/web/20200723224134/https://www.thehindubusinessline.com/info-tech/covid-19-india-launches-a-whatsapp-chatbot/article31127438.ece|url-status=live}}</ref><ref>{{Cite web|title=In focus: Mumbai-based Haptik which developed India's official WhatsApp chatbot for Covid-19|url=https://tech.hindustantimes.com/tech/news/in-focus-mumbai-based-haptik-which-developed-india-s-official-whatsapp-chatbot-for-covid-19-story-SkSTENvrXVmvfM9YWEKXBP.html|access-date=23 July 2020|website=[[Hindustan Times]]|date=7 April 2020|archive-date=23 July 2020|archive-url=https://web.archive.org/web/20200723162256/https://tech.hindustantimes.com/tech/news/in-focus-mumbai-based-haptik-which-developed-india-s-official-whatsapp-chatbot-for-covid-19-story-SkSTENvrXVmvfM9YWEKXBP.html|url-status=live}}</ref>

Certain patient groups are still reluctant to use chatbots. A mixed-methods study showed that people are still hesitant to use chatbots for their healthcare due to poor understanding of the technological complexity, the lack of empathy, and concerns about cyber-security.<ref>{{Cite journal|title=Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study|first1=Tom|last1=Nadarzynski|first2=Oliver|last2=Miles|first3=Aimee|last3=Cowie|first4=Damien|last4=Ridge|date=1 January 2019|journal=Digital Health|volume=5|pages=2055207619871808|doi=10.1177/2055207619871808|pmid=31467682|pmc=6704417}}</ref> The analysis showed that while 6% had heard of a health chatbot and 3% had experience of using it, 67% perceived themselves as likely to use one within 12 months. The majority of participants would use a health chatbot for seeking general health information (78%), booking a medical appointment (78%), and looking for local health services (80%). However, a health chatbot was perceived as less suitable for seeking results of medical tests and seeking specialist advice such as sexual health.

The analysis of attitudinal variables showed that most participants reported their preference for discussing their health with doctors (73%) and having access to reliable and accurate health information (93%). While 80% were curious about new technologies that could improve their health, 66% reported only seeking a doctor when experiencing a health problem and 65% thought that a chatbot was a good idea. 30% reported dislike about talking to computers, 41% felt it would be strange to discuss health matters with a chatbot and about half were unsure if they could trust the advice given by a chatbot. Therefore, perceived trustworthiness, individual attitudes towards bots, and dislike for talking to computers are the main barriers to health chatbots.<ref name=":3" />

=== Politics ===
{{See also|Government by algorithm#AI politicians}}

In New Zealand, the chatbot SAM – short for [[Semantic analysis (machine learning)|Semantic Analysis Machine]]<ref>{{Cite web|url=https://tuiainnovation.com/sam%2c-the-virtual-politician|title=Sam, the virtual politician|website=Tuia Innovation|access-date=9 September 2019|archive-date=1 September 2019|archive-url=https://web.archive.org/web/20190901151417/https://tuiainnovation.com/sam%2c-the-virtual-politician|url-status=live}}</ref> (made by Nick Gerritsen of Touchtech<ref>{{Cite web|url=https://www.wgtn.ac.nz/news/2017/12/meet-the-worlds-first-virtual-politician|title=Meet the world's first virtual politician|first=Victoria University of|last=Wellington|date=15 December 2017|website=Victoria University of Wellington|access-date=3 January 2020|archive-date=3 January 2020|archive-url=https://web.archive.org/web/20200103124942/https://www.wgtn.ac.nz/news/2017/12/meet-the-worlds-first-virtual-politician|url-status=live}}</ref>) – has been developed. It is designed to share its political thoughts, for example on topics such as climate change, healthcare and education, etc. It talks to people through Facebook Messenger.<ref>{{Cite web|url=https://www.cnn.com/2017/11/23/tech/first-virtual-politician-trnd/index.html|title=This virtual politician wants to run for office|first=Meg|last=Wagner|website=CNN|date=23 November 2017|access-date=9 September 2019|archive-date=1 September 2019|archive-url=https://web.archive.org/web/20190901151408/https://www.cnn.com/2017/11/23/tech/first-virtual-politician-trnd/index.html|url-status=live}}</ref><ref>{{Cite web|url=https://www.engadget.com/2017/11/25/talk-with-the-first-ever-robot-politician-on-facebook-messenger/|title=Talk with the first-ever robot politician on Facebook Messenger|date=25 November 2017|website=Engadget|access-date=9 September 2019|archive-date=4 August 2019|archive-url=https://web.archive.org/web/20190804024102/http://www.engadget.com/2017/11/25/talk-with-the-first-ever-robot-politician-on-facebook-messenger/|url-status=live}}</ref><ref>{{Cite web|url=https://medium.com/politics-ai/ai-politicians-a-revolution-in-politics-11a7e4ce90b0|title=AI-Politicians: A Revolution In Politics|first=Abishur|last=Prakash|date=8 August 2018|website=Medium|access-date=1 September 2019|archive-date=10 August 2019|archive-url=https://web.archive.org/web/20190810020417/https://medium.com/politics-ai/ai-politicians-a-revolution-in-politics-11a7e4ce90b0|url-status=live}}</ref><ref>{{Cite web |url=https://www.politiciansam.nz/ |title=SAM website |access-date=23 May 2021 |archive-date=11 May 2021 |archive-url=https://web.archive.org/web/20210511215358/http://politiciansam.nz/ |url-status=live }}</ref>

In 2022, the chatbot "Leader Lars" or "Leder Lars" was nominated for [[The Synthetic Party]] to run in the [[Danish Realm|Danish]] parliamentary election,<ref>{{cite news |last=Sternberg |first=Sarah |date=20 June 2022 |title=Danskere vil ind på den politiske scene med kunstig intelligens |trans-title=Danes want to enter the political scene with artificial intelligence |newspaper=[[Jyllands-Posten]] |url=https://jyllands-posten.dk/kultur/ECE14145385/danskere-vil-ind-paa-den-politiske-scene-med-kunstig-intelligens/ |accessdate=20 June 2022 |archive-date=20 June 2022 |archive-url=https://web.archive.org/web/20220620113705/https://jyllands-posten.dk/kultur/ECE14145385/danskere-vil-ind-paa-den-politiske-scene-med-kunstig-intelligens/ |url-status=live }}</ref> and was built by the artist collective Computer Lars.<ref>{{cite news |last=Diwakar |first=Amar |date=22 August 2022 |title=Can an AI-led Danish party usher in an age of algorithmic politics? |trans-title= |newspaper=[[TRT World]] |url=https://www.trtworld.com/magazine/can-an-ai-led-danish-party-usher-in-an-age-of-algorithmic-politics-60008 |accessdate=22 August 2022 |archive-date=22 August 2022 |archive-url=https://web.archive.org/web/20220822173530/https://www.trtworld.com/magazine/can-an-ai-led-danish-party-usher-in-an-age-of-algorithmic-politics-60008 |url-status=live }}</ref> Leader Lars differed from earlier virtual politicians by leading a [[political party]] and by not pretending to be an objective candidate.<ref>{{cite news |last=Xiang |first=Chloe |date=13 October 2022 |title=This Danish Political Party Is Led by an AI |trans-title= |newspaper=[[Vice (magazine)|Vice: Motherboard]] |url=https://www.vice.com/en/article/jgpb3p/this-danish-political-party-is-led-by-an-ai |accessdate=13 October 2022 |archive-date=13 October 2022 |archive-url=https://web.archive.org/web/20221013143116/https://www.vice.com/en/article/jgpb3p/this-danish-political-party-is-led-by-an-ai |url-status=live }}</ref> This chatbot engaged in critical discussions on politics with users from around the world.<ref>{{cite web |last=Hearing |first=Alice |date=14 October 2022 |title=A.I. chatbot is leading a Danish political party and setting its policies. Now users are grilling it for its stance on political landmines |url=https://fortune.com/2022/10/14/ai-chatbot-leader-lars-the-synthetic-party-discord-russia-ukraine-crimea-policy/ |work=Fortune |publisher= |access-date=8 December 2022 |archive-date=22 December 2022 |archive-url=https://web.archive.org/web/20221222013913/https://fortune.com/2022/10/14/ai-chatbot-leader-lars-the-synthetic-party-discord-russia-ukraine-crimea-policy/ |url-status=live }}</ref>

In [[India]], the state government has launched a chatbot for its Aaple Sarkar platform,<ref>{{Cite web|title=Maharashtra government launches Aaple Sarkar chatbot to provide info on 1,400 public services|url=https://www.cnbctv18.com/technology/maharashtra-government-launches-aaple-sarkar-chatbot-to-provide-info-on-1400-public-services-2490621.htm|access-date=23 July 2020|website=[[CNBC TV18]]|date=5 March 2019|archive-date=23 July 2020|archive-url=https://web.archive.org/web/20200723165459/https://www.cnbctv18.com/technology/maharashtra-government-launches-aaple-sarkar-chatbot-to-provide-info-on-1400-public-services-2490621.htm|url-status=live}}</ref> which provides conversational access to information regarding public services managed.<ref>{{Cite news|title=Government of Maharashtra launches Aaple Sarkar chatbot with Haptik|work=The Economic Times|url=https://economictimes.indiatimes.com/news/politics-and-nation/government-of-maharashtra-launches-aaple-sarkar-chatbot-with-haptik/articleshow/68268917.cms?from=mdr|access-date=23 July 2020|archive-date=16 December 2020|archive-url=https://web.archive.org/web/20201216043739/https://economictimes.indiatimes.com/news/politics-and-nation/government-of-maharashtra-launches-aaple-sarkar-chatbot-with-haptik/articleshow/68268917.cms?from=mdr|url-status=live}}</ref><ref>{{Cite web|last=Aggarwal|first=Varun|title=Maharashtra launches Aaple Sarkar chatbot|url=https://www.thehindubusinessline.com/info-tech/maharashtra-launches-aaple-sarkar-chatbot/article26438199.ece|access-date=23 July 2020|website=[[Business Line]]|date=5 March 2019|archive-date=23 July 2020|archive-url=https://web.archive.org/web/20200723160158/https://www.thehindubusinessline.com/info-tech/maharashtra-launches-aaple-sarkar-chatbot/article26438199.ece|url-status=live}}</ref>

=== Government ===
Chatbots have been used at different levels of government departments, including local, national and regional contexts. Chatbots are used to provide services like citizenship and immigration, court administrations, financial aid, and migrants’ rights inquiries. For example, EMMA answers more than 500,000 inquiries monthly, regarding services on citizenship and immigration in the US.<ref>Sajani Senadheera, et al. (2024) Understanding Chatbot Adoption in Local Governments: A Review and Framework, Journal of Urban Technology, DOI: 10.1080/10630732.2023.2297665</ref>

=== Toys ===
Chatbots have also been incorporated into devices not primarily meant for computing, such as toys.<ref name="virtualagentchat">{{Cite web|url=https://virtualagentchat.com/2015/02/23/conversational-toys-the-latest-trend-in-speech-technology/|title=Conversational Toys – The Latest Trend in Speech Technology|last=Amy|date=23 February 2015|website=Virtual Agent Chat|access-date=11 August 2016|archive-date=21 February 2018|archive-url=https://web.archive.org/web/20180221035430/https://virtualagentchat.com/2015/02/23/conversational-toys-the-latest-trend-in-speech-technology/|url-status=dead}}</ref>

''Hello [[Barbie]]'' is an Internet-connected version of the doll that uses a chatbot provided by the company ToyTalk,<ref>{{cite web|url=http://www.fastcompany.com/3042430/most-creative-people/using-toytalk-technology-new-hello-barbie-will-have-real-conversations-|title=Using Toy-talk Technology, New Hello Barbie Will Have Real Conversations With Kids |website=Fast Company|last1=Nagy|first1=Evie|date=13 February 2015|access-date=18 March 2015|archive-date=15 March 2015|archive-url=https://web.archive.org/web/20150315034733/http://www.fastcompany.com/3042430/most-creative-people/using-toytalk-technology-new-hello-barbie-will-have-real-conversations-|url-status=live}}</ref> which previously used the chatbot for a range of smartphone-based characters for children.<ref>{{Triangulation|179|Oren Jacob, the co-founder and CEO of ToyTalk}}</ref> These characters' behaviors are constrained by a set of rules that in effect emulate a particular character and produce a storyline.<ref>{{Cite web|url=https://patents.google.com/patent/US20140032471/en|title=Artificial intelligence script tool|access-date=12 December 2021|archive-date=12 December 2021|archive-url=https://web.archive.org/web/20211212003052/https://patents.google.com/patent/US20140032471/en|url-status=live}}</ref>

The [[My Friend Cayla]] doll was marketed as a line of {{convert|18|in|cm|adj=on}} dolls which uses [[speech recognition]] technology in conjunction with an [[Android (operating system)|Android]] or [[iOS]] mobile app to recognize the child's speech and have a conversation. Like the Hello Barbie doll, it attracted controversy due to vulnerabilities with the doll's [[Bluetooth]] stack and its use of data collected from the child's speech.

IBM's [[Watson (computer)|Watson computer]] has been used as the basis for chatbot-based educational toys for companies such as ''CogniToys,''<ref name="virtualagentchat" /> intended to interact with children for educational purposes.<ref>{{cite web|last1=Takahashi|first1=Dean|title=Elemental's smart connected toy taps IBM's Watson supercomputer for its brains|url=https://venturebeat.com/2015/02/23/elementals-smart-connected-toy-cognitoys-taps-ibms-watson-supercomputer-for-its-brains/|website=Venture Beat|date=23 February 2015|access-date=15 May 2015|archive-date=20 May 2015|archive-url=https://web.archive.org/web/20150520103335/http://venturebeat.com/2015/02/23/elementals-smart-connected-toy-cognitoys-taps-ibms-watson-supercomputer-for-its-brains/|url-status=live}}</ref>

=== Malicious use ===
Malicious chatbots are frequently used to fill [[chat rooms]] with spam and advertisements by mimicking human behavior and conversations or to entice people into revealing personal information, such as bank account numbers. They were commonly found on [[Yahoo! Messenger]], [[Windows Live Messenger]], [[AOL Instant Messenger]] and other [[instant messaging]] protocols. There has also been a published report of a chatbot used in a fake personal ad on a dating service's website.<ref>{{cite web|work=Scientific American: Mind|date=October 2007|pages=16–17|url=http://drrobertepstein.com/downloads/FROM_RUSSIA_WITH_LOVE-Epstein-Sci_Am_Mind-Oct-Nov2007.pdf|title=From Russia With Love: How I got fooled (and somewhat humiliated) by a computer|access-date=9 December 2007|author=Epstein, Robert|archive-date=19 October 2010|archive-url=https://web.archive.org/web/20101019210430/http://drrobertepstein.com/downloads/FROM_RUSSIA_WITH_LOVE-Epstein-Sci_Am_Mind-Oct-Nov2007.pdf|url-status=live}}
Psychologist [[Robert Epstein]] reports how he was initially fooled by a chatterbot posing as an attractive girl in a personal ad he answered on a dating website. In the ad, the girl portrayed herself as being in Southern California and then soon revealed, in poor English, that she was actually in Russia. He became suspicious after a couple of months of email exchanges, sent her an email test of gibberish, and she still replied in general terms. The dating website is not named.</ref>

[[Tay (bot)|Tay]], an AI chatbot designed to learn from previous interaction, caused major controversy due to it being targeted by internet trolls on Twitter. Soon after its launch, the bot was exploited, and with its "repeat after me" capability, it started releasing racist, sexist, and controversial responses to Twitter users.<ref>{{Cite journal |last=Neff |first=Gina |last2=Nagy |first2=Peter |date=2016-10-12 |title=Automation, Algorithms, and Politics{{!}} Talking to Bots: Symbiotic Agency and the Case of Tay |url=https://ijoc.org/index.php/ijoc/article/view/6277 |journal=International Journal of Communication |language=en |volume=10 |issue=0 |pages=17 |issn=1932-8036}}</ref> This suggests that although the bot learned effectively from experience, adequate protection was not put in place to prevent misuse.<ref>{{cite book |last1=Bird |first1=Jordan J. |last2=Ekart |first2=Aniko |last3=Faria |first3=Diego R. |title=Advances in Computational Intelligence Systems |chapter=Learning from Interaction: An Intelligent Networked-Based Human-Bot and Bot-Bot Chatbot System |series=Advances in Intelligent Systems and Computing |date=June 2018 |volume=840 |publisher=Springer |location=Nottingham, UK |isbn=978-3-319-97982-3 |pages=179–190 |doi=10.1007/978-3-319-97982-3_15 |s2cid=52069140 |edition=1st}}</ref>

If a text-sending [[algorithm]] can pass itself off as a human instead of a chatbot, its message would be more credible. Therefore, human-seeming chatbots with well-crafted online identities could start scattering fake news that seems plausible, for instance making false claims during an election. With enough chatbots, it might be even possible to achieve artificial [[social proof]].<ref>{{cite web | url= https://www.sciencenews.org/article/twitter-bots-fake-news-2016-election | author= Temming, Maria | title= How Twitter bots get people to spread fake news | work= Science News | date= 20 November 2018 | access-date= 20 November 2018 | archive-date= 27 November 2018 | archive-url= https://web.archive.org/web/20181127191003/https://www.sciencenews.org/article/twitter-bots-fake-news-2016-election | url-status= live }}</ref><ref>{{cite web
| author = Epp, Len
| url = https://lenepp.medium.com/five-potential-malicious-uses-for-chatbots-a15f4955fba7
| title = Five Potential Malicious Uses For Chatbots
| date = 11 May 2016 | access-date = 24 February 2023 | archive-date = 24 February 2023 | archive-url = https://web.archive.org/web/20230224041222/https://lenepp.medium.com/five-potential-malicious-uses-for-chatbots-a15f4955fba7
| url-status = live
}}</ref>

=== Data security ===
[[Data security]] is one of the major concerns of chatbot technologies. Security threats and system vulnerabilities are weaknesses that are often exploited by malicious users. Storage of user data and past communication, that is highly valuable for training and development of chatbots, can also give rise to security threats.<ref name=":5">{{Cite journal |last=Hasal |first=Martin |last2=Nowaková |first2=Jana |last3=Ahmed Saghair |first3=Khalifa |last4=Abdulla |first4=Hussam |last5=Snášel |first5=Václav |last6=Ogiela |first6=Lidia |date=2021-10-10 |title=Chatbots: Security, privacy, data protection, and social aspects |url=https://onlinelibrary.wiley.com/doi/10.1002/cpe.6426 |journal=Concurrency and Computation: Practice and Experience |language=en |volume=33 |issue=19 |doi=10.1002/cpe.6426 |issn=1532-0626|hdl=10084/145153 |hdl-access=free }}</ref> Chatbots operating on third-party networks may be subject to various security issues if owners of the third-party applications have policies regarding user data that differ from those of the chatbot.<ref name=":5" /> Security threats can be reduced or prevented by incorporating protective mechanisms. User [[authentication]], chat [[End-to-end encryption]], and self-destructing messages are some effective solutions to resist potential security threats.<ref name=":5" />

== Limitations of chatbots ==
The creation and implementation of chatbots is still a developing area, heavily related to [[artificial intelligence]] and [[machine learning]], so the provided solutions, while possessing obvious advantages, have some important limitations in terms of functionalities and use cases. However, this is changing over time.

The most common limitations are listed below:<ref name="Meet11">{{cite news| url=https://thefinancialbrand.com/71251/chatbots-banking-trends-ai-cx/| title=Meet 11 of the Most Interesting Chatbots in Banking| newspaper=The Financial Brand| date=14 March 2018| last1=Marous| first1=Jim| access-date=1 April 2019| archive-date=1 April 2019| archive-url=https://web.archive.org/web/20190401170943/https://thefinancialbrand.com/71251/chatbots-banking-trends-ai-cx/| url-status=live}}</ref>

* As the input/output database is fixed and limited, chatbots can fail while dealing with an unsaved query.<ref name="BornBane" />
* A chatbot's efficiency highly depends on language processing and is limited because of irregularities, such as accents and mistakes.
* Chatbots are unable to deal with multiple questions at the same time and so conversation opportunities are limited.<ref name="Meet11" />
* Chatbots require a large amount of conversational data to train. Generative models, which are based on deep learning algorithms to generate new responses word by word based on user input, are usually trained on a large dataset of natural-language phrases.<ref name=":1" />
* Chatbots have difficulty managing non-linear conversations that must go back and forth on a topic with a user.<ref name="Grudin-Jacques">{{citation | last1 = Grudin | first1 = Jonathan | author-link = Jonathan Grudin | chapter = Chatbots, Humbots, and the Quest for Artificial General Intelligence |last2 = Jacques| first2 = Richard | title = Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems – CHI '19 | year = 2019 | publisher = ACM CHI 2020 | pages = 209–219 | doi = 10.1145/3290605.3300439
| isbn = 978-1-4503-5970-2 | s2cid = 140274744 }}</ref>
* As it happens usually with technology-led changes in existing services, some consumers, more often than not from older generations, are uncomfortable with chatbots due to their limited understanding, making it obvious that their requests are being dealt with by machines.<ref name="Meet11" />

== Chatbots and jobs ==
Chatbots are increasingly present in businesses and often are used to automate tasks that do not require skill-based talents. With customer service taking place via messaging apps as well as phone calls, there are growing numbers of use-cases where chatbot deployment gives organizations a clear return on investment. [[Call center]] workers may be particularly at risk from AI-driven chatbots.<ref>{{cite news| url=https://www.bbc.com/news/business-45272835/| title=How talking machines are taking call center jobs| work=BBC News| date=23 August 2018| access-date=1 April 2019| archive-date=1 April 2019| archive-url=https://web.archive.org/web/20190401200917/https://www.bbc.com/news/business-45272835| url-status=live}}</ref>

'''Chatbot jobs'''

Chatbot developers create, debug, and maintain applications that automate customer services or other communication processes. Their duties include reviewing and simplifying code when needed. They may also help companies implement bots in their operations.

A study by [[Forrester Research|Forrester]] (June 2017) predicted that 25% of all jobs would be impacted by AI technologies by 2019.<ref>{{cite web
| url=https://venturebeat.com/2017/06/18/how-chatbots-are-killing-jobs-and-creating-new-ones/
| title=How chatbots are killing jobs (and creating new ones)
| date=18 June 2017
| access-date=1 April 2019
| archive-date=1 April 2019
| archive-url=https://web.archive.org/web/20190401193923/https://venturebeat.com/2017/06/18/how-chatbots-are-killing-jobs-and-creating-new-ones/
| url-status=live
}}</ref>

[[Prompt Engineering]], the task of designing and refining prompts (inputs) leading to desired AI-generated responses has gained significant demand and popularity in recent years, with the advent of sophisticated models, notably [[OpenAI]]’s GPT series (which still contain notable flaws and limitations, as previously outlined).

== See also ==
{{Portal|Linguistics|Programming|Human–computer interaction}}
<!-- Please keep entries in alphabetical order & add a short description [[WP:SEEALSO]] -->
{{div col|colwidth=20em}}
* [[Applications of artificial intelligence]]
* [[Autonomous agent]]
* [[Conversational user interface]]
* [[Dead Internet theory]]
* [[Dialogue system]]
* [[Eugene Goostman]]
* [[Friendly artificial intelligence]]
* [[Hybrid intelligent system]]
* [[Intelligent agent]]
* [[Internet bot]]
* [[List of chatbots]]
* [[Multi-agent system]]
* [[Natural language processing]]
* [[Social bot]]
* [[Software agent]]
* [[Software bot]]
* [[Stochastic parrot]]
* [[Twitterbot]]
{{div col end}}
<!-- please keep entries in alphabetical order -->

== References ==
{{Reflist|refs=
<ref name="comphis">{{Citation | author=Computer History Museum | title=Exhibits | chapter=Internet History – 1970's | year=2006 | publisher=[[Computer History Museum]] | access-date=5 March 2008 | chapter-url=http://www.computerhistory.org/internet_history/internet_history_70s.shtml | url-status=dead | archive-url=https://web.archive.org/web/20080221093646/http://www.computerhistory.org/internet_history/internet_history_70s.shtml | archive-date=21 February 2008 }}</ref>
<ref name="Güzeldere">{{Citation | last1=Güzeldere | first1=Güven | title=Constructions of the Mind | date=24 July 1995 | url=http://www.stanford.edu/group/SHR/4-2/text/dialogues.html | last2=Franchi | first2=Stefano | author-link=<!--Güven Güzeldere--> | series=SEHR | journal=Stanford Humanities Review | volume=4 | issue=2 | publisher=[[Stanford University]] | access-date=5 March 2008 | archive-date=11 July 2007 | archive-url=https://web.archive.org/web/20070711204557/http://www.stanford.edu/group/SHR/4-2/text/dialogues.html | url-status=dead }}</ref>
<ref name=Mauldin>{{Citation | url=http://www.aaai.org/Library/AAAI/1994/aaai94-003.php | contribution=ChatterBots, TinyMuds, and the Turing Test: Entering the Loebner Prize Competition | last=Mauldin | first=Michael | author-link=<!--same--> | title=Proceedings of the Eleventh National Conference on Artificial Intelligence | year=1994 | publisher=[[AAAI Press]] | access-date=5 March 2008 | archive-date=13 December 2007 | archive-url=https://web.archive.org/web/20071213172751/http://www.aaai.org/Library/AAAI/1994/aaai94-003.php | url-status=live }}</ref>
<ref name=Network>{{Citation
| url=http://tools.ietf.org/html/rfc439
| title=RFC 439, PARRY Encounters the DOCTOR
| author=Network Working Group
| work=[[Internet Engineering Task Force]]
| year=1973
| publisher=[[Internet Society]]
| doi=10.17487/RFC0439
| access-date=5 March 2008
| doi-access=free
| archive-date=20 February 2008
| archive-url=https://web.archive.org/web/20080220084325/http://tools.ietf.org/html/rfc439
| url-status=live
}} – Transcript of a session between Parry and Eliza. (This is ''not'' the dialogue from the ICCC, which took place 24–26 October 1972, whereas this session is from 18 September 1972.)</ref>
<ref name=Sondheim>{{Citation
|url = http://www.nettime.org/Lists-Archives/nettime-l-9707/msg00059.html
|title = <nettime> Important Documents from the Early Internet (1972)
|last = Sondheim
|first = Alan J
|year = 1997
|publisher = nettime.org
|access-date = 5 March 2008
|archive-url = https://web.archive.org/web/20080613072047/http://www.nettime.org/Lists-Archives/nettime-l-9707/msg00059.html
|archive-date = 13 June 2008
|url-status = dead
}}</ref>
<ref name=Turing>{{Citation
| last = Turing | first = Alan | author-link=Alan Turing | year=1950
| title = Computing Machinery and Intelligence
| journal = Mind | volume = 59 | issue = 236 | pages = 433–460 | doi=10.1093/mind/lix.236.433
}}</ref>
<ref name=Weizenbaum>{{Citation
| last = Weizenbaum | first = Joseph | author-link = Joseph Weizenbaum | title = ELIZA – A Computer Program For the Study of Natural Language Communication Between Man And Machine
| journal = [[Communications of the ACM]] | volume = 9| issue = 1 |date = January 1966| pages = 36–45 | doi = 10.1145/365153.365168
| s2cid = 1896290 | doi-access = free }}</ref>
}}

== Further reading ==
* Gertner, Jon. (2023) "Wikipedia's Moment of Truth: Can the online encyclopedia help teach A.I. chatbots to get their facts right — without destroying itself in the process?" ''New York Times Magazine'' (18 July 2023) [https://www.nytimes.com/2023/07/18/magazine/wikipedia-ai-chatgpt.html online]

*{{Citation
| last=Searle| first=John | author-link=John Searle | year=1980
| url = http://members.aol.com/NeoNoetics/MindsBrainsPrograms.html
| title = Minds, Brains and Programs
| journal = Behavioral and Brain Sciences | volume = 3| issue = 3| pages= 417–457
| doi=10.1017/S0140525X00005756
| s2cid=55303721
}}
*{{Cite book|title=Designing bots: Creating conversational experiences|last=Shevat|first=Amir|publisher=O'Reilly Media|year=2017|isbn=978-1-4919-7482-7|edition=First|location=Sebastopol, CA|oclc=962125282}}


==External links==
== External links ==
* {{Official website|https://www.google.com/docs/about/}}
*{{commons category-inline}}
*{{wikibooks inline|Conversational bots}}


{{Word processors}}
{{Natural Language Processing}}
{{Authority control}}
{{Google LLC}}


[[Category:Chatbots| ]]
[[Category:Google software|Docs]]
[[Category:Instant messaging]]
[[Category:Collaborative real-time editors]]
[[Category:Interactive narrative|*]]
[[Category:Google Docs Editors]]
[[Category:Natural language parsing]]
[[Category:Internet properties established in 2006]]

2024-yil 26-may, 00:27 dagi koʻrinishi

Google Docs
Ishlab chiquvchiGoogle
Chiqarilgan sana9-mart, 2006-yil (18 yil avval) (2006-03-09)
Operatsion tizimAndroid, iOS, ChromeOS
PlatformaVeb-ilova
Janr
Vebsayt:google.com/docs

Google Docs - Google tomonidan taqdim etilgan bepul, vebga asoslangan, Google Sheets, Google Slides, Google Drawings, Google Forms, Google Sites va Google Keep`ni ham o'z ichiga oluvchi Google Docs Editors to'plamining bir qismi sifatida kiritilgan onlayn matn protsessori hisoblanadi. Google Docs`dan brauzer orqali veb-ilova sifatida yoki Android va iOS`da mobil ilova sifatida va Google ChromeOS`da kompyuter ilovasi sifatida foydalanish mumkin.

Google Docs foydalanuvchilarga real vaqt rejimida boshqa foydalanuvchilar bilan hamkorlik qilgan holda hujjatlarni onlayn yaratish va tahrirlash imkonini beradi. Tahrirlar tahrirchi tomonidan oʻzgarishlarni koʻrsatuvchi tahrirlar tarixi oqali kuzatiladi[1]. Tahrir qiluvchining oʻrni muharrirga xos rang va kursor bilan belgilanadi va ruxsatlar tizimi foydalanuvchilar nima qilishi mumkinligini tartibga soladi. Yangilanishlar mashina oʻrganuvidan foydalanadigan hujjat mazmuni asosida qidiruv natijalarini taklif qiluvchi “Oʻrganib chiqish” va “Amallar elementlari”ni taqdim etuvchi xususiyatlarni o'z ichiga oladi va bu foydalanuvchilarga boshqa foydalanuvchilarga vazifalar belgilash imkonini beradi[2].

Google Docs hujjatlarni standart OpenDocument formatida, Rich text formatida, oddiy Unicode matnida, ziplangan HTML va Microsoft Wordda ochish va saqlashni qo‘llab-quvvatlaydi. PDF va EPUB formatlariga eksport qilish funksiyasi keyinchalik qo'shildi.

Tarixi

Google Docs Writely veb-ga asoslangan matn protsessoridan foydalanib Upstartle dasturiy taʼminot kompaniyasi tomonidan yaratilgan va 2005-yil avgustida ishga tushirilgan[3][4]. Google Docs dastlab dasturchilar Sam Schillace, Steve Newman va Claudia Carpenter tomonidan o'sha paytdagi yangi Ajax texnologiyasi va "contentEditable" HTML funksiyasini sinab ko'rish tajribasi sifatida boshlandi[4]. 2006-yil 9-martda Google Upstartle`ni sotib olganini e’lon qildi[5][6]. 2009-yil iyul oyida Google Google Docs`dan beta-sinov statusini olib tashladi[7]. 2010-yil mart oyida Google DocVerse onlayn hujjatlar bilan hamkorlik qiluvchi kompaniyani sotib oldi. DocVerse bir nechta foydalanuvchilarga Microsoft Word hujjatlari, Excel va PowerPoint kabi boshqa Microsoft Office formatlari bilan onlayn hamkorlikda ishlash imkonini berdi[8]. DocVerse`dagi asosiy yaxshilanishlar 2010-yil aprel oyida e'lon qilingan va joriy qilingan[9]. 2012-yil iyun oyida Google mobil qurilmalar uchun bepul ishlab chiqarilgan Quickoffice mahsuldorlik to‘plamini sotib oldi[10]. 2012-yil oktyabr oyida Google Google Drive mahsulotlari nomini oʻzgartirdi va Google Documents Google Docs boʻldi va shu bilan birga, Google Chrome ilovasining Google Docs, Google Sheets va Google Slides versiyalari chiqarildi. Bu esa Chrome’ning yangi sahifa bo'limida xizmat uchun yorliqlarni chiqardi[11]. 2019-yilning fevral oyida Google Docs’da grammatik tavsiyalarni e’lon qildi va murakkab grammatik xatolarni aniqlashga yordam berish uchun mashina tarjimasi usullaridan foydalangan holda imlo tekshiruvini kengaytirdi[12]. 2023-yil mart oyida Google Docs Slides va Sheets bilan birgalikda yangi foydalanuvchi interfeysi mavzusini taqdim etdi[13].

Platformalar

Google Docs Google Chrome, Firefox, Microsoft Edge va Safari veb-brauzerlarida veb-ilova sifatida mavjud[14]. Foydalanuvchilar Google Drive veb-sayti orqali barcha Hujjatlar va boshqa fayllarga birgalikda kirishlari mumkin. 2014-yil iyun oyida Google Docs uchun maxsus faqat xizmat yordamida yaratilgan fayllar mavjud bo'lgan veb-sayt bosh sahifasini yaratdi[15]. 2014-yilda Google Android va iOS mobil operatsion tizimlarida Docs uchun maxsus mobil ilovani ishga tushirdi[16][17][18].

Features

Editing

Collaboration and revision history

Collaborative editing on Google Docs can be useful for documents and essays

Google Docs and the other apps in the Google Drive suite serve as a tool for collaborative editing of documents in real time. Documents can be shared, opened, and edited by multiple users simultaneously and users can see character-by-character changes as other collaborators make edits. Changes are automatically saved to Google's servers, and a revision history is automatically kept so past edits may be viewed and reverted.[19] To resolve concurrent edits from different users, Google Docs uses an operational transformation method based on the Jupiter algorithm, where the document is stored as a list of changes.[20][21]

An editor's current position is represented with an editor-specific color/cursor, so if another editor happens to be viewing that part of the document, they can see edits as they occur. A sidebar chat functionality allows collaborators to discuss edits. The revision history allows users to see the additions made to a document, with each author distinguished by color. Only adjacent revisions can be compared, and users cannot control how frequently revisions are saved. Files can be exported to a user's local computer in a variety of formats (ODF, HTML, PDF, RTF, Text, Office Open XML).

Explore

In March 2014, Google introduced add-ons, new tools from third-party developers that add more features to Google Docs.[22] To view and edit documents offline on a computer, users need to be using the Google Chrome web browser. A Chrome extension, Google Docs Offline, allows users to enable offline support for Docs files on the Google Drive website.[23] The Android and iOS apps natively support offline editing.[24][25]

In June 2014, Google introduced "Suggested edits" in Google Docs; as part of the "commenting access" permission, participants can come up with suggestions for edits that the author can accept or reject, in contrast to full editing ability.[17] In October 2016, Google announced "Action items" for Docs. If a user writes phrases such as "Ryan to follow up on the keynote script", the service will intelligently assign that action to "Ryan". Google states this will make it easier for other collaborators to see which person is responsible for what task. When a user visits Google Drive, Docs, Sheets, or Slides, any files with tasks assigned to them will be highlighted with a badge.[26]

A basic research tool was introduced in 2012.[27][28][29] This was expanded into "Explore" in September 2016, which has additional functionality through machine learning.[30][31][32] In Google Docs, Explore shows relevant Google search results based on information in the document, simplifying information gathering. Users can also mark specific document text, press Explore, and see search results based on the marked text only.

In December 2016, Google introduced a quick citations feature to Google Docs. The quick citation tool allows users to "insert citations as footnotes with the click of a button" on the web through the Explore feature introduced in September. The citation feature also marked the launch of the Explore functionalities in G Suite for Education accounts.[33][34][35]

Files

Supported file formats

File limits

Limits to insertable file sizes, overall document length and size are listed below:[37][38]

  • Up to 1.02 million characters, regardless of the number of pages or font size. Document files converted to .gdoc (Docs) format cannot be larger than 50 MB. Images inserted cannot be larger than 50 MB, and must be in either .jpg, .png, or .gif formats.

Google Workspace

Google Docs and the Google Docs Editors suite are free of charge for use by individuals but are also available as part of Google's business-centered Google Workspace, enabling additional business-focused functionality on payment of a monthly subscription.[39]

Other functionality

A simple find and replace tool is available. Google offers an extension for the Google Chrome web browser called Office editing for Docs, Sheets and Slides that enables users to view and edit Microsoft Word documents on Google Chrome via the Docs app. The extension can be used for opening Office files stored on the computer using Chrome, as well as for opening Office files encountered on the web (in the form of email attachments, web search results, etc.) without having to download them. The extension is installed on ChromeOS by default.[40] Google Cloud Connect was a plug-in for Microsoft Office 2003, 2007, and 2010 that could automatically store and synchronize any Word document to Google Docs (before the introduction of Drive) in Google Docs or Microsoft Office formats. The online copy was automatically updated each time the Microsoft Word document was saved. Microsoft Word documents could be edited offline and synchronized later when online. Google Cloud Connect maintained previous Microsoft Word document versions and allowed multiple users to collaborate by working on the same document at the same time.[41][42] Google Cloud Connect was discontinued in April 2013 as, according to Google, Google Drive achieves all of the above tasks, "with better results".[43] In January 2022, Google announced the text watermark feature to the word processor, allowing users to create or import watermarks to a document. In addition to text watermarks, image watermarks can also be added to the document.[44][45]

Reception

In a December 2016 review of Google Docs and the Drive software suite, Edward Mendelsohn of PC Magazine wrote that the suite was "visually elegant" with "effortless collaboration", but that Docs, as paired with Sheets and Slides, was "less powerful than desktop-based suites". Comparing Google's office suite with Microsoft Office and Apple's iWork, he stated that "Docs exists only in your Web browser", meaning that users have a "more limited feature set" than "the spacious, high-powered setting of a desktop app". He wrote that offline support required a plug-in, describing it as "less convenient than a desktop app, and you have to remember to install it before you need it". Mendelsohn praised the user interface, describing it as "elegant, highly usable" with "fast performance", and that the revision history "alerts you to recent changes, and stores fine-grained records of revisions". Regarding the Explore functionality, he credited it for being the "niftiest new feature" in the suite and that it surpassed comparable features in Microsoft Office. He described the quality of imports of Word files as "impressive fidelity". He summarized by praising Docs and the Drive suite for having "the best balance of speed and power, and the best collaboration features, too", while noting that "it lacks a few features offered by Microsoft Office 365, but it was also faster to load and save in our testing".[46]

Issues

2017 phishing incident

In May 2017, a phishing attack impersonated a Google Docs sharing email spread on the Internet. The attack sent emails pretending to be someone the target knew, requesting to share a document with them. Once the link in the email was pressed, users were directed to a real Google account permissions page where the phishing software, a third-party app named "Google Docs", requested access to the user's Google account. Once granted, the software received access to the user's Gmail messages and address book and sent new fraudulent document invitations to their contacts.[47] The phishing attack was described by media outlets as "massive"[48] and "widespread",[49] and The Next Web's Napier Lopez wrote that it's "very easy to fall for".[48] One of the reasons the attack was so effective was that its email messages passed through spam and security software, and used a real Google address.[50] Within hours, the attack was stopped and fixed by Google, with a spokesperson stating that "We have taken action to protect users against an email impersonating Google Docs and have disabled offending accounts. We've removed the fake pages, pushed updates through Safe Browsing, and our abuse team is working to prevent this kind of spoofing from happening again".[51][52]

On the same day, Google updated Gmail on Android to feature protection from phishing attacks.[53][54][55] Media outlets noticed that, while the added protection was announced on the same day as the attack, it "may not have prevented this week's attack, however, as that attack involved a malicious and fake "Google Docs" app that was hosted on Google's own domain".[55] In early May 2017, Ars Technica reported that "at least three security researchers" had raised issues about the threat, one of them in October 2011, and that the attacker or attackers behind the actual incident "may have copied the technique from a proof of concept posted by one security researcher to GitHub in February". Furthermore, the report noted that Google had been repeatedly warned by researchers about the potential threat, with security researcher Greg Carson telling Ars Technica that "I don't think Google fully understood how severely this could be abused, but certainly, hackers did".[56]

2017 "Terms of Service" error

In October 2017, Google released a server-side update to its codebase, which started incorrectly flagging random documents as unspecified violations of its "Terms of Service" policies. A fix was released shortly afterwards,[57][58] though the issue became noteworthy for the extent of Google's control over users' content, including its analysis of the contents of documents, as well as for its ability to shut users out at any time, including during critical moments of work.[59][60]

References

  1. „Find what's changed in a file - Computer - Google Docs Editors Help“. support.google.com. Qaraldi: 2022-yil 7-may.
  2. „See and use suggested content in a document - Computer - Google Docs Editors Help“. support.google.com. Qaraldi: 2021-yil 2-yanvar.
  3. Chang, Emily „eHub Interviews Writely“. eHub (2005-yil 5-oktyabr). 2011-yil 22-iyulda asl nusxadan arxivlangan. Qaraldi: 2016-yil 29-oktyabr.
  4. 4,0 4,1 Hamburger, Ellis „Google Docs began as a hacked together experiment, says creator“. The Verge. Vox Media (2013-yil 3-iyul). Qaraldi: 2023-yil 13-iyun.
  5. Marshall, Matt „Google acquires online word processor, Writely“. VentureBeat (2006-yil 9-mart). Qaraldi: 2017-yil 1-iyun.
  6. Hinchcliffe, Dion „It's official: Google acquires Writely“. ZDNet. CBS Interactive (2006-yil 9-mart). Qaraldi: 2017-yil 1-iyun.
  7. Glotzbach, Matthew „Google Apps is out of beta (yes, really)“. Official Google Blog (2009-yil 7-iyul). Qaraldi: 2016-yil 30-oktyabr.
  8. Jackson, Rob „Google Buys DocVerse For Office Collaboration: Chrome, Android & Wave Implications?“. Phandroid (2010-yil 5-mart). Qaraldi: 2016-yil 20-oktyabr.
  9. Belomestnykh, Olga „A rebuilt, more real-time Google documents“. Google Drive Blog (2010-yil 15-aprel). Qaraldi: 2016-yil 30-oktyabr.
  10. Warren, Alan „Google + Quickoffice = get more done anytime, anywhere“. Official Google Blog (2012-yil 5-iyun). Qaraldi: 2016-yil 30-oktyabr.
  11. Sawers, Paul „Google Drive apps renamed "Docs, Sheets and Slides", now available in the Chrome Web Store“. The Next Web (2012-yil 23-oktyabr). Qaraldi: 2016-yil 30-oktyabr.
  12. Karcz, Anthony „Google Docs Update Brings Grammar Checking To G Suite“ (en). Forbes. Qaraldi: 2019-yil 3-mart.
  13. Bonggolto, Jay „Material You for Google Docs and Drive on the web is rolling out“. Android Police (2023-yil 7-mart).
  14. „System requirements and browsers“. Docs editors Help. Google Inc.. Qaraldi: 2016-yil 16-dekabr.
  15. „Dedicated desktop home pages for Google Docs, Sheets & Slides“. G Suite Updates (2014-yil 25-iyun). Qaraldi: 2016-yil 16-dekabr.
  16. Levee, Brian „New mobile apps for Docs, Sheets and Slides—work offline and on the go“. Official Google Blog (2014-yil 30-aprel). Qaraldi: 2016-yil 16-dekabr.
  17. 17,0 17,1 Tabone, Ryan „Work with any file; on any device/ any time with new Docs, Sheets, and Slides“. Google Drive Blog (2014-yil 25-iyun). Qaraldi: 2016-yil 16-dekabr.
  18. „New Google Slides, Docs, and Sheets apps for iOS“. G Suite Updates (2014-yil 25-avgust). Qaraldi: 2016-yil 16-dekabr.
  19. „See the history of changes made to a file“. Docs editors Help. Google Inc.. Qaraldi: 2017-yil 20-fevral.
  20. Weidner, Matthew; Gentle, Joseph; Kleppmann, Martin (2023). "The Art of the Fugue: Minimizing Interleaving in Collaborative Text Editing". arXiv:2305.00583 [cs.DC]. 
  21. Day-Richter, John „What's different about the new Google Docs: Conflict resolution“ (en). Google Drive Blog (2010-yil 22-sentyabr). Qaraldi: 2023-yil 13-iyun.
  22. Gupta, Saurabh „Bring a little something extra to Docs and Sheets with add-ons“. Google Drive Blog (2014-yil 11-mart). Qaraldi: 2016-yil 30-oktyabr.
  23. „Work on Google files offline“. Drive Help. Google Inc.. Qaraldi: 2017-yil 14-yanvar.
  24. „Work on Google files offline“. Drive Help. Google Inc.. Qaraldi: 2017-yil 14-yanvar.
  25. „Work on Google files offline“. Drive Help. Google Inc.. Qaraldi: 2017-yil 14-yanvar.
  26. Weber, Ryan „Five new ways to reach your goals faster with G Suite“. The Keyword Google Blog (2016-yil 19-oktyabr). Qaraldi: 2016-yil 14-dekabr.
  27. Duddu, Sarveshwar „Find facts and do research inside Google Documents“. Official Google Cloud Blog (2012-yil 15-may). Qaraldi: 2016-yil 14-dekabr.
  28. Robertson, Adi „Google Docs Research sidebar looks up terms, adds images, quotes, and citations“. The Verge. Vox Media (2012-yil 15-may). Qaraldi: 2016-yil 14-dekabr.
  29. Weber, Harrison „Useful! Google Docs introduces new sidebar research tool“. The Next Web (2012-yil 15-may). Qaraldi: 2016-yil 14-dekabr.
  30. Ranjan, Ritcha „Explore in Docs, Sheets and Slides makes work a breeze — and makes you look good, too“. Google Docs Blog (2016-yil 29-sentyabr). Qaraldi: 2016-yil 16-dekabr.
  31. Novet, Jordan „Google updates Calendar, Drive, Docs, Sheets, and Slides with machine intelligence features“. VentureBeat (2016-yil 29-sentyabr). Qaraldi: 2016-yil 16-dekabr.
  32. Allan, Darren „Google wants to better challenge Microsoft Office with these new features“. TechRadar. Future plc (2016-yil 30-sentyabr). Qaraldi: 2016-yil 16-dekabr.
  33. „Quickly and easily cite your sources with Explore in Google Docs“. G Suite Updates (2016-yil 5-dekabr). Qaraldi: 2016-yil 6-dekabr.
  34. Palmer, Jordan „Explore in Google Docs gets new quick source citations“. Android Police (2016-yil 5-dekabr). Qaraldi: 2016-yil 6-dekabr.
  35. Garun, Natt „Google Docs adds a quick citation button just in time for finals season“. The Verge. Vox Media (2016-yil 5-dekabr). Qaraldi: 2016-yil 6-dekabr.
  36. „Work with MS Word“. TheGooDocs. Qaraldi: 2022-yil 1-fevral.
  37. „Files you can store in Google Drive“. Drive Help. Google Inc.. Qaraldi: 2016-yil 22-oktyabr.
  38. „Insert or delete images or videos“. Docs editors Help. Google Inc.. Qaraldi: 2016-yil 22-oktyabr.
  39. „G Suite - Choose a Plan“. Qaraldi: 2016-yil 30-oktyabr.
  40. „Office Editing for Docs, Sheets & Slides“. Chrome Web Store. Qaraldi: 2016-yil 30-oktyabr.
  41. Sinha, Shan „Google Cloud Connect for Microsoft Office available to all“. Google Drive Blog (2011-yil 24-fevral). Qaraldi: 2016-yil 30-oktyabr.
  42. White, Charlie „Now Anyone Can Sync Google Docs & Microsoft Office“. Mashable (2011-yil 24-fevral). Qaraldi: 2016-yil 30-oktyabr.
  43. „Migrate from Google Cloud Connect to Google Drive“. Apps Documentation and Support. Google Inc.. 2013-yil 17-martda asl nusxadan arxivlangan.
  44. „Google Docs takes its cue from Microsoft Word with a new watermark feature“. Androidcentral (2022-yil 25-yanvar). Qaraldi: 2022-yil 26-yanvar.
  45. „Create or import text watermarks in Google Docs“. workspaceupdates. Qaraldi: 2022-yil 26-yanvar.
  46. Mendelsohn, Edward „Google Docs, Sheets, and Slides“. PC Magazine. Ziff Davis (2016-yil 6-dekabr). 2017-yil 10-martda asl nusxadan arxivlangan. Qaraldi: 2017-yil 27-mart.
  47. Robertson, Adi „Google Docs users hit with sophisticated phishing attack“. The Verge. Vox Media (2017-yil 3-may). Qaraldi: 2017-yil 4-may.
  48. 48,0 48,1 Lopez, Napier „Massive Google Docs phishing attack swept the internet today [Updated“] (en). The Next Web (2017-yil 3-may). Qaraldi: 2022-yil 7-iyun.
  49. Levin, Sam „Google Docs users hit with sophisticated phishing attack in their inboxes“. The Guardian (2017-yil 3-may). Qaraldi: 2017-yil 4-may.
  50. Steinberg, Joseph „Do Not Open the Google Docs Email You Receive Today: It May Be a Scam“. Inc.. Mansueto Ventures (2017-yil 3-may). Qaraldi: 2017-yil 7-may.
  51. Warren, Tom „Google has fixed the massive Google Docs phishing attack“. The Verge. Vox Media (2017-yil 3-may). Qaraldi: 2017-yil 4-may.
  52. Morse, Andrew; Ng, Alfred „Google shuts down massive Google Docs phishing scam“. CNET. CBS Interactive (2017-yil 3-may). Qaraldi: 2017-yil 4-may.
  53. Lawler, Richard „Now the Android Gmail app keeps an eye out for phishing links“. Engadget. AOL (2017-yil 4-may). Qaraldi: 2017-yil 4-may.
  54. Tung, Liam „Google gives Android Gmail users new shady link warnings amid fake Docs attack“. ZDNet. CBS Interactive (2017-yil 4-may). Qaraldi: 2017-yil 4-may.
  55. 55,0 55,1 Perez, Sarah „Google adds phishing protection to Gmail on Android“. TechCrunch. AOL (2017-yil 4-may). Qaraldi: 2017-yil 4-may.
  56. Gallagher, Sean „Google phishing attack was foretold by researchers—and it may have used their code“. Ars Technica. Condé Nast (2017-yil 5-may). Qaraldi: 2017-yil 9-may.
  57. Carman, Ashley „People are getting locked out of innocuous Google Docs for supposedly violating Terms of Service“. The Verge. Vox Media (2017-yil 31-oktyabr). Qaraldi: 2017-yil 14-dekabr.
  58. Segarra, Lisa Marie „It's Not Just You: Google Docs Is Mysteriously Locking People Out of Files Today“. Fortune. Time Inc. (2017-yil 31-oktyabr). Qaraldi: 2017-yil 14-dekabr.
  59. Locklear, Mallory „Some Google Docs users are being locked out of their files (updated)“. Engadget. Oath Inc. (2017-yil 31-oktyabr). Qaraldi: 2017-yil 14-dekabr.
  60. Fung, Brian. „A mysterious message is locking Google Docs users out of their files“ (2017-yil 31-oktyabr). Qaraldi: 2017-yil 14-dekabr.

Andoza:Word processors Andoza:Google LLC