Crafting Empathic Engagement with Conversational Banking

Conversational AI for Banking and Financial Services

Provide 24/7 available banking customer support while reducing ops cost with Generative AI powering conversational banking.

Fostering success for 500+ customers

Human Like Conversation Flow

Elevate Every Interaction

Automate 90% of query handling, campaign management, and transactional updates, providing personalised, human-like customer service that fosters trust and loyalty by creating enterprise-grade chatbots.

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Omnichannel Banking

Real Time Support

Enable chat banking and live chat support on WhatsApp, Facebook, in-app, voice and other channels with generative AI-powered agents for new offers, banking updates, quick answers, and a seamless banking experience, making interactions easy and efficient.

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100+ Integrations

Connect with your Stack

Respond promptly while maintaining a comprehensive view of customer interactions. Integrate seamlessly with your banking stack, creating a unified customer profile to provide a personalised support experience.

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Outbound Campaigns

Run Campaigns that Convert

Connect with customers by proactively sharing personalised updates, offers, and information with customers. Upsell and cross-sell by anticipating needs and providing tailored solutions before they’re even requested.

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Analytics

Data-Driven Banking

Convert conversations into actionable insights. Our AI captures vital data, enabling you to access real-time metrics, including live chat analytics, predict trends, refine strategies, and ultimately improve customer experiences.

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Fostering Empathetic Engagement with Conversational Banking Experience

Banking Support made Easy

Offer self-service query resolution for balances, transactions, credit card statements, booking requests, card blocking, and more

Sync Data

Save customer data and sync it automatically in your crm.

KYC in Minutes

Assimilate, identify and verify all KYC documents in real-time.

Get Feedback on Your Services

Easier collection of feedback and CSAT score.

Easy Access of Data

Allow customers to do digital transactions or get their transaction details on their preferred channels.

Send Transaction Alerts

Send alerts, updates and reminders to ensure higher engagement and compliance.

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona