Viagogo
Reviews and Complaints

I bought the tickets about 2 months before the concert when more tickets were available, and I was willing to pay double through viagogo so I could be seated in a great location. A day before the concert ,while the concert is almost sold out I have finally received my E-tickes and the location were awful in the "cheap seats" where I could have easily bought for half the price .

After speaking to customer service and after they checked with the seller that he indeed doesn't have the "correct" tickets I paid for I was left with 2 options - one was to cancel the tickets and receive full refund , and then buy the worst seats possible in the arena cause that's all that is left a day before the show, or to stay with the wrong tickets and receive a voucher of 25% that is valid for a year . That is disgraceful! I should be able to keep to tickets and to be fully refunded. I was literally SCAMMED!

I paid double for good seats, got bad seats and as compensation I received a voucher worth nothing from a company I don't want anything to do with anymore , and even with the worth of the voucher taken out of considerable, I still paid about 50% more for cheap tickets .

Since i flew into france for the show i was left with no option but to accept the disgrace and keep the lousy tickets. So if you ask me VIAGOGO is completely a scam.

Buenas tardes

La verdad es que siento una tristeza y decepción enorme por el servicio prestado por Uds

Compré con suficiente antelación mis entradas para ver a Bruno Mars y realizamos nuestro viaje a Brasil en torno a dicho evento

Me prometieron las entradas para el 10 de octubre, cosa que obviamente no sucedió y a partir de esa fecha comencé mi reclamo

Lo hice en forma escrita a través de la app, por Mail e incluso telefónicamente con Usa el mismo día del evento

Las entradas nunca aparecieron y nos quedamos con la enorme frustración de no haber podido asistir al evento luego de una adecuada planificación de nuestro viaje de Montevideo a Río de Janeiro

Ahora espero una adecuada compensación económica debido al costo de las entradas y también los gastos de avión y estadía asociados ya que hicimos el viaje sin sentido y siempre confiando en vuestro servicio, el cual ha sido muy malo y no solo no nos permitió asistir al evento sino que también os originó un desgaste emocional innecesario tratando de obtener una solución

Aguardado vuestra respuesta a la brevedad

I bought tickets for the final tennis match of Erste Bank Open in Vienna, on the 27th of October. I paid 300 euros for two. My wife and I travelled to Vienna (from Bucharest) for this purpose, which is a thing we have been doing in the last 8 years. This time we couldn't get to see the game because of the fact that you, Viagogo, sold to us fake tickets. We weren't the only ones; at least six other people were in the same situation. We reported it to the Austrian Police, but I doubt they might do anything about it. I also doubt you will do anything about it. As the officials of Wiener Sporthalle explained to the police, you could have easily prevented the fraud just by taking a professional look at the tickets you sold (you would have seen that the price had been erased from the digital ticket - we saw that ourselves, but it was too late, since you sent the tickets to us just before the event started).

So, congratulations: you are promoting a farce, a corrupt and fake business, just to make a profit out of passionate but naive customers who believe in sports and travel (for which they make savings and day to day sacrifices) and whom you betray.

So, to answer your stupid question: no, I won't recommend your site, quite the contrary! And I really hope that the curses of your disgusted clients get you sooner than later...