Tools & Wizards About Us
support.directv.com screenshot

Report Summary

  • 16

    Performance

    Renders faster than
    30% of other websites

  • 83

    Accessibility

    Visual factors better than
    that of 54% of websites

  • 75

    Best Practices

    More advanced features
    available than in
    35% of websites

  • 86

    SEO

    Google-friendlier than
    60% of websites

support.directv.com

DIRECTV Customer Service & Support

Page Load Speed

936 ms in total

First Response

104 ms

Resources Loaded

762 ms

Page Rendered

70 ms

support.directv.com screenshot

About Website

Click here to check amazing Support DIRECTV content for United States. Otherwise, check out these important facts you probably never knew about support.directv.com

Get support for your DIRECTV service, easily fix issues online, and contact DIRECTV customer service.

Visit support.directv.com

Key Findings

We analyzed Support.directv.com page load time and found that the first response time was 104 ms and then it took 832 ms to load all DOM resources and completely render a web page. This is quite a good result, as only 15% of websites can load faster.

Performance Metrics

support.directv.com performance score

16

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value3.4 s

37/100

10%

LCP (Largest Contentful Paint)

Value4.2 s

44/100

25%

SI (Speed Index)

Value10.8 s

6/100

10%

TBT (Total Blocking Time)

Value11,990 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value1.013

2/100

15%

TTI (Time to Interactive)

Value45.2 s

0/100

10%

Network Requests Diagram

support

104 ms

ruxitagentjs_A7NVfghqrux_10293240614115956.js

34 ms

OtAutoBlock.js

45 ms

otSDKStub.js

64 ms

polyfills-a40ef1678bae11e696dba45124eadd70.js

59 ms

Our browser made a total of 43 requests to load all elements on the main page. We found that 0% of them (0 request) were addressed to the original Support.directv.com, 7% (3 requests) were made to Cdn.cookielaw.org and 2% (1 request) were made to Geolocation.onetrust.com. The less responsive or slowest element that took the longest time to load (368 ms) relates to the external source Directv.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 591.5 kB (77%)

Content Size

771.0 kB

After Optimization

179.5 kB

  • HTML
  • JavaScript

In fact, the total size of Support.directv.com main page is 771.0 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 70% of websites need less resources to load. HTML takes 521.9 kB which makes up the majority of the site volume.

HTML Optimization

-85%

Potential reduce by 442.8 kB

  • Original 521.9 kB
  • After minification 521.9 kB
  • After compression 79.1 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 442.8 kB or 85% of the original size.

JavaScript Optimization

-60%

Potential reduce by 148.7 kB

  • Original 249.1 kB
  • After minification 248.5 kB
  • After compression 100.4 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 148.7 kB or 60% of the original size.

Requests Breakdown

Number of requests can be reduced by 39 (93%)

Requests Now

42

After Optimization

3

  • AJAX
  • Images
  • JavaScript

The browser has sent 42 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Support DIRECTV. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 40 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

support

support

104 ms

ruxitagentjs_A7NVfghqrux_10293240614115956.js

ruxitagentjs_A7NVfghqrux_10293240614115956.js

34 ms

OtAutoBlock.js

OtAutoBlock.js

45 ms

otSDKStub.js

otSDKStub.js

64 ms

polyfills-a40ef1678bae11e696dba45124eadd70.js

polyfills-a40ef1678bae11e696dba45124eadd70.js

59 ms

webpack-5f3ca0e4aae3aef1d8f0.js

webpack-5f3ca0e4aae3aef1d8f0.js

33 ms

framework-c2ac78641c8adf6bb187.js

framework-c2ac78641c8adf6bb187.js

120 ms

main-cf01a295b11b92db95bc.js

main-cf01a295b11b92db95bc.js

46 ms

_app-7185a1840667cf7abb56.js

_app-7185a1840667cf7abb56.js

98 ms

7904-66db2b6d3d5361e62774.js

7904-66db2b6d3d5361e62774.js

51 ms

4930-85b20ed44b6ef54654a0.js

4930-85b20ed44b6ef54654a0.js

52 ms

5971-ac15f7d2d900fe19be00.js

5971-ac15f7d2d900fe19be00.js

105 ms

4523-9e966089ea77907bafab.js

4523-9e966089ea77907bafab.js

100 ms

531-080f7b88e3b8013ee4d5.js

531-080f7b88e3b8013ee4d5.js

99 ms

9582-80b8d7fd521f94909de2.js

9582-80b8d7fd521f94909de2.js

103 ms

5850-adc90b650ff696b09550.js

5850-adc90b650ff696b09550.js

354 ms

1208-3c6a588df26cdfce286f.js

1208-3c6a588df26cdfce286f.js

114 ms

3970-e3b26d891c1d90ff20e6.js

3970-e3b26d891c1d90ff20e6.js

127 ms

6814-f9149abeebddfcd50541.js

6814-f9149abeebddfcd50541.js

124 ms

7613-cdc3e8b60a77b945cd72.js

7613-cdc3e8b60a77b945cd72.js

123 ms

3718-338df509f0be554e08e8.js

3718-338df509f0be554e08e8.js

130 ms

593-a6ac70177c687fb463d4.js

593-a6ac70177c687fb463d4.js

143 ms

8687-f945e28394f36e99164c.js

8687-f945e28394f36e99164c.js

157 ms

2303-b7b7d9e958fe891a155c.js

2303-b7b7d9e958fe891a155c.js

144 ms

1204-4d6afb850fe8e39c0f9f.js

1204-4d6afb850fe8e39c0f9f.js

146 ms

3457-88877110f4d7a6b1eb5a.js

3457-88877110f4d7a6b1eb5a.js

150 ms

8336-4753c219c5b102a4c503.js

8336-4753c219c5b102a4c503.js

179 ms

6249-f7a337644ff9630290e5.js

6249-f7a337644ff9630290e5.js

170 ms

2035-f58a4bfda67a8da73540.js

2035-f58a4bfda67a8da73540.js

167 ms

3229-8116501a94d85eb38cf1.js

3229-8116501a94d85eb38cf1.js

168 ms

7359-44cd72496f75a53cd0b4.js

7359-44cd72496f75a53cd0b4.js

184 ms

4090-5e70f6da428ec66bf5d4.js

4090-5e70f6da428ec66bf5d4.js

207 ms

7212-ca44f873371d8eea10de.js

7212-ca44f873371d8eea10de.js

368 ms

8705-58bf1e4298bf091dfe53.js

8705-58bf1e4298bf091dfe53.js

187 ms

8447-8c8b71b9f7dc56dd509a.js

8447-8c8b71b9f7dc56dd509a.js

350 ms

index-5b496c7e9764fe0b80a5.js

index-5b496c7e9764fe0b80a5.js

204 ms

_buildManifest.js

_buildManifest.js

205 ms

_ssgManifest.js

_ssgManifest.js

351 ms

2f612a78

2f612a78

359 ms

GCw0ayk

GCw0ayk

197 ms

c37345a0-f820-4777-9d9d-dfc31170677a.json

c37345a0-f820-4777-9d9d-dfc31170677a.json

36 ms

arrow-down_lt-bg.svg

arrow-down_lt-bg.svg

272 ms

location

location

51 ms

Accessibility Review

support.directv.com accessibility score

83

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

[aria-*] attributes do not match their roles

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

Best Practices

support.directv.com best practices score

75

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Missing source maps for large first-party JavaScript

SEO Factors

support.directv.com SEO score

86

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Support.directv.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Support.directv.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

support.directv.com

Open Graph data is detected on the main page of Support DIRECTV. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: