Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

Import contact lists

Reactivation of unsubscribed or unconfirmed subscription users

How to check if you have imported a field correctly

Understand the status of my contacts

Setup my contact lists properly

Campaigns

How to schedule, pause and resume a campaign

Copying text into your campaign without having style problems

How to add smaller images to my campaigns

Export campaigns to HTML

How to share my newsletters in my web and social networks

Stats

Types of Statistics

What happens to the statistics if I delete a contact list?

My statistics report shows an unusual number of openings

Export statistics

Understand statistics

Resources

Magento extension for email marketing

How to share a template with other Acrelia News users

How to create a campaign to update your contact details

How to categorise your templates

How to create a template

Settings

Which plan is right for me?

Sending email campaigns using different senders

How to create users and assign permissions

Security and password protection policies

Agency Edition

Subaccounts control panel

Share resources among subaccounts

Subaccounts' usage statistics

Management of subaccount credits

Multi-account function: How to create sub-accounts?

SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.