Question 1

What are the benefits of an AFS payment solution vs. purchasing outright?

Accepted Answer

Some benefits of paying over time for use vs. paying outright to own are:   Apple products retail high value over time and AFS payment solutions are often cheaper for the customer over the life of the term compared to an upfront outright purchase  Get the right tools at the right time with the right plan without having to sacrifice due to budget constraints.  Paying over time alleviates the need for a large upfront payment which frees up capital that can be used for other projects within the business.   Predictable monthly costs assist with business cash flow planning.  "Refresh and Renew" model for all eligible devices.     Eliminates need to spend time and resources on selling or disposing of devices.    Provides opportunity to refresh their devices so end users always have the latest and greatest.      Apple technology driving the best user experience. AFS customers receive complimentary 'Easy Return' services which streamlines the fleet refresh process. Services include; device pick up from a central location, return logistics & data erasure with certification at no additional cost!

Question 2

What is Easy Return?

Accepted Answer

Easy Return is an End-Of-Term experience designed by Apple to address pain points that exist with traditional leasing experiences. Easy Return provides three key features and benefits. A few conversation starters could include:   “Prepaid Shipping” - Apple will cover the cost of return logistics (shipping Labels, shipping boxes and data erasure certifications) which is a cost that the customer usually has to cover.  Apple accepts “like for like returns” which means a customer is only responsible for sending back the correct number of devices of a similar or better model, NOT the specific devices that were leased on an order that is coming end of term.  AFS ensures a “Simplified and transparent grading matrix” that makes the review of device condition a much clearer and more customer focused experience. Note* please review the provided resources below to see more information on the details of the grading matrix.

Question 3

What is a Guaranteed Buyback?

Accepted Answer

Guaranteed Buyback is an “Only at Apple” option that ensures those who plan to own their technology still have a way to implement a refresh strategy.  AFS will guarantee the future price on day one, allowing customers to sell devices back to Apple at end of term should they choose to do so. Partial buybacks are also supported.  Different than a “Plan to Use” solution, customers are under no obligation to return their technology.  The Apple price guarantee is good for 30 days at the end of the term and Easy Return is included.

Question 4

What are my options at end of term?

Accepted Answer

“Plan to Use” customers can either:   Choose to return and refresh their Apple devices under a new AFS payment solution.  Continue making the same payment on a month-to-month basis.  Request a buyout quote to own the devices.  Partial returns and buyouts are supported.  “Plan to Own” own their equipment after their final payment and may choose to sell back their devices to AFS at the price cited in the Guaranteed Buyback in their order documentation.

Question 5

What is the return policy?

Accepted Answer

AFS booked orders will align to Apple Retail’s standard 14 day return policy.

	Plan to Upgrade Terms that enable the ideal lifecycle for technology in your business	Plan to Own Terms that provide a cost effective way to own Apple products
Terms	24, 36 or 48 months	24, 36 or 48 months
Payment Frequency	Monthly, Quarterly, Annually, Single Upfront Payment	Monthly, Quarterly, Annually
Minimum Order	No Minimum	No Minimum
Eligible Products	Mac, iPhone, iPad, Apple Vision Pro, Apple Watch, Apple TV	Mac, iPhone, iPad, Apple Vision Pro, Apple Watch, Apple TV
Accessories	No limit on Accessories	No limit on Accessories
Lease End Options	Return, refresh, or purchase at fair market value	Pay $1 to Own or sell back to AFS at a guaranteed price

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