Returns Policy
Items purchased on sale are not eligible for return.
Where an item is not suitable for the intended application Astrolift will work with you to find a suitable alternative.
If an item has to be returned and Astrolift was not involved in the pre-purchase consultancy, return freight will be the customer's responsibility.
Returned items will incur a handling fee of 10%
Privacy Policy
Thank you for visiting the Astrolift Ltd web site and reviewing our privacy policy.
The following sets out our website policies for the gathering of information and our approach to the dissemination of such information.
Astrolift Ltd Privacy Policy and Terms of Use
- Privacy Policy
1.1 The information below applies to personal information (information about an identifiable individual) we collect about you when you visit and browse our website.
1.2 When you visit our website, we collect some non-personal information, such as the IP address from which you accessed this website, the date and time you are visiting, the pages you accessed, the type of browser and operating system you use, and terms you use to search for content on our site. This information cannot be used to personally identify you. We use it for the purposes of system administration, auditing use of the site and improving it for different customer profiles, and for our internal reporting.
1.3 Our website relies on the use of cookies, which are small files stored on the hard drive of your computer. We recommend you enable cookies in order to enjoy our website, but it is up to you whether you enable them or not. Not all features of our site may be available if you do not enable cookies.
1.4 If you choose to provide us with personal information such as your email address, for example by filling out an electronic query, we will use the information only for the purposes that you authorise it to be used for and which are specified in this policy. We will send you email marketing to that email address if you agree to us doing so. If you wish to unsubscribe from any email marketing communications you have previously agreed we can send you, you can:
(a) follow the unsubscribe instructions in the email; or
(b) phone or write to us using the contact details in that email message.
1.5 When you provide us with personal information, we are obliged to comply with the provisions of the Privacy Act 2020 (Act). We will collect, hold, use and disclose that information in accordance with the principles set out in the Act. This means we will:
(a) use personal information only for the purpose we collect it for;
(b) retain that information only for so long as necessary to fulfil the purpose for which we have collected it; and
(c) disclose or release it to a third party only where we are required to or we are permitted by law to do so, if you have authorised the release or disclosure, or where it is the purpose (or a directly related purpose) for which the information was collected. If you think we have breached the Act or you would like to find out more about our obligations, information is available on the Privacy Commissioner's website at www.privacy.org.nz.
1.6 Please note that where you provide us with your personal information we may collect and retain your personal information for the purposes of marketing, communications, the sale and purchase of goods or services, customer support, record keeping, security and risk management.
1.7 If you wish to enquire about personal information we hold about you (if any) you can contact us as follows: https://www.astrolift.co.nz/contact or [email protected]
- Disclaimer
2.1 The information we provide on the website is provided to you in good faith. However, it is an introduction only to the products and services we provide. If you purchase any products or services from us then at the time you place an order with us, you will be making an offer to purchase those products or services. We can accept or decline that offer in our discretion. Separate terms relating to the sale and purchase of those products and services will apply.
2.2 While we will do our best to make sure that the website is available, we cannot guarantee that it will always be uninterrupted or that your access will be error-free, or that any files available for download will be error-free or free from viruses, faults or defects.
2.3 Links or references to other websites are provided for your convenience only. Other websites are not under our control. We have not reviewed them and we do not endorse or assume responsibility for the contents of any other website.
- Intellectual Property
3.1 Unless otherwise shown, we own all the copyright and other intellectual property rights on the material on this website. The material on this site is subject to copyright except where it is otherwise noted. You can use the material for your own personal, non-commercial use provided that you acknowledge the source of the material and that you do not remove any copyright, trade mark or other intellectual property notices contained in the content, but you must not use the material in a misleading way.
3.2 However, you must not use any of our trade marks in any other way without our permission.
- Other
4.1 If you post any material to our site which we believe (in our own discretion) is inappropriate for our site, we may remove it.
4.2 Nothing in these terms affects any rights you may have under the Consumer Guarantees Act 1993.
4.3 New Zealand law governs this website.
4.4 Changes or updates to the content of this website may occur at any time. These terms may be changed or updated from time to time. Changes may take the form of completely new terms. We will post any changes on this website; any change applies from the date it is posted.
ETHICAL, SUSTAINABLE AND ENVIRONMENTAL POLICY
Our Company genuinely cares about the well-being of the people we work with, the people we sell to, the communities we live in and the environment. We will provide an ethical and sustainable workplace along with a genuine and sustainable program to protect the environment.
To achieve this we will:
- Promote our core values at all times, including respect for others, for property and for the environment.
- Provide a safe workplace for our employees where diligence and high performance will be rewarded.
- Show integrity in our dealings with our customers regardless of the size of their business.
- We will select suppliers who use no child or slave labour in their manufacturing processes.
- Give preference to suppliers who pursue good environmental practices.
- Foster a culture of awareness of environmental responsibility.
- Contribute to the environmental well-being and protection of our neighbourhood.
- Conserve natural resources by recycling and reusing where feasible.
- Ensure the responsible use of energy throughout the organisation.
- Communicate openly and constructively with responsible environmental interests, government authorities and the community generally.
