Here, we’ll discuss how help desk ticketing systems work and what considerations you should make when choosing one for your team. By the end, you’ll know the pros and cons you have to weigh ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

Zendesk is a cloud-based help desk ticketing system that is known for its user-friendly interface. It offers a range of features, including ticket management, automation, reporting, and analytics.

It’s Monday morning, and you realize you have no clue how many vacation days you have left. You shoot an email to HR, but ...