Delivery
Find out more about our delivery options, we deliver to virtually all addresses within the UK. Or, start your journey in-store by finding your nearest local Boots
Your delivery options
£1.50 or free when you spend £15
Place an order online, in-store, over the phone or with the Boots app before 8pm (timings subject to change) and pick it up on your chosen day at one of our selected stores. This is subject to change during busy times or promotion periods, your nearest available store and next available date will be shown at checkout. Free for online orders over £15 and for all orders placed in-store.
*Excludes airport stores.
£3.95 or free when you spend £25
Sorry, but prescription medicines, infant milks (up to 6 months old), gift vouchers/cards & gift boxes won’t count towards the £25 threshold. Free delivery when you spend £25 is also not available from any of our third party sites (including Boots Kitchen Appliances), on Boots Opticians products & services, Boots Hearingcare & on Boots Travel services.
Just Eat
To get started, download the Just Eat app from the App Store or Google Play & search for Boots to find a store available to you. In just a few simple clicks you can add everything you need into your basket & place your order. Find out more about this service here.
Deliveroo
Get products to you in style & earn 1 point for every £1 you spend at Boots with Deliveroo. All you need to do is download the Deliveroo app from the App Store or Google Play & search for Boots. You will then need to create an account if you don't already have one & add your Advantage Card number at checkout. Then place your order! Find out more about this service here
Uber Eats
Download the Uber Eats app from the App Store or Google Play & search for Boots. After that, you will then need to create an account if you don't already have one, then in minutes, you can browse & add to your basket! You can now also earn 1 point for every £1 you spend at Boots with Uber Eats, simply add your Advantage Card number at checkout. Find out more about this service here
Order by 10pm (timings subject to change), available 7 days a week. Usually delivered between 8am and 9pm. The earliest delivery date for these orders will be shown at the checkout.
Order by 8pm (timings subject to change) for next day delivery on pharmacy medicines, these are shown with the green pharmacy cross symbol. Usually delivered between 8am-9pm.
You can select a named weekday up to 14 days in advance for your order to be delivered, for £4.75. Usually delivered between 8am-9pm.
To place an order for delivery to an airport store, enter the airport name into the town field on the collect from store section of checkout for £4.50. Click here for more information
There are exclusions on what you can order to an airport store. Please visit the relevant airport’s website to find these exclusions.
We don’t offer the 'click today, collect tomorrow' service in airport stores. Order from 2 weeks before you fly – please ensure you select a delivery date 3 days before your flight to allow us to prepare your parcel in time.
If you use our Online Repeat Prescription Service you can still choose to collect from store or have it delivered to your home. We'll let you know when your order is ready to be collected, or has been despatched, and don't forget, you can also track the status of your delivery with the tracking code in your confirmation email.
You can return any unwanted items free of charge within 35* days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items. For further information, see our Returns page.
If you change your mind about an unused item you’ve bought in the last 35 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.
This does not affect your statutory rights.
*35 days for items despatched directly from the supplier, items delivered direct from a supplier cannot be returned to Boots. Please see following FAQs for information on how to return these items.
Frequently asked questions
We deliver to virtually all addresses within the UK. We also offer a collect from store service in selected stores in the UK.
Unfortunately, we can’t offer delivery to PO boxes, BFPO or the Channel Islands (although we can deliver to Channel Island stores using our 'Collect from Store' service).
For delivery to the Republic of Ireland, please visit boots.ie.
All home delivery orders from boots.com will be delivered by our preferred carrier. You can track your parcel through the link provided in your 'order history' or through the link in your despatch email. We’re unable to specify which carrier will deliver your parcel.
Once your order leaves the warehouse, we will send you an email with the delivery details, including the expected delivery dates and the tracking details for each parcel, so that you can track your order using our carrier's website. Your order may be despatched in more than one parcel, which can arrive at different times.
If you can't access your email, you can also see these details in the 'my orders' area of the 'my account' section of our website if you have a Boots.com account.
You can track each parcel separately using the Boots AI Assistant (UK only) available on the website. Ask the Boots AI Assistant 'where is my order?'. You can then enter your order number to receive your updated order information.
- Check the confirmation email to see if all the products were ordered
- Check the despatch email to see if products have been cancelled from your order:
- Occasionally when we pack an order some of the products may not be available. We don't want to delay the rest of your order so we cancel the out of stock product and despatch the rest. We'll send you an email to update you if this happens. The paperwork for your order will show everything included and we only charge you for the products we send but you will earn all of the Boots Advantage Card points we promised
- Check the paperwork included in your parcel as your order may be despatched in more than one parcel and arrive at different times (orders containing products despatched directly from the supplier for example)
- The despatch email and 'order history' area of 'my account' will also show the number of parcels sent
- Remove all packaging to confirm the product isn't hidden. Some orders may contain a cardboard wedge that products will be underneath
- However, if the product is definitely missing please contact Boots Customer Care and they will do their best to resolve the issue for you
It will say on the product details page and in your basket if a product is despatched directly from a supplier. These are usually delivered to you within three to five working days but some may take longer.
For some larger products you will be contacted by the supplier to arrange a convenient delivery date and time.
Each courier company uses their own wording for each stage of a parcel’s journey. If you have questions about the status of your parcel, please refer to the courier company’s website. A link to this will have been provided in the email we sent when your parcel left our warehouse.
These are some of the statuses you may see displayed in your order history:
Status
Description
We have received your order
Your order has been placed. We are now unable to amend or cancel it.
Under pharmacist review
Your order contains a pharmacy medicine and is currently being reviewed by a Boots pharmacist. We can't sell these medicines without the
approval of a pharmacist.
Cancelled by pharmacist
Your order has been cancelled following pharmacist review. If you'd like further information please speak to our customer care team -
Contact us (UK)
Your order is being processed
Your order is being processed in our warehouse.
Your order has been despatched
Your parcel has left our warehouse and is with the carrier for delivery.
Your order has been partially despatched
This means part of your order has been cancelled by us. The rest of your order will be with our carrier. You will only be charged for the items
we have sent.
Received by store
Your order has arrived at your selected store. You have 7 days to collect it.
Collected by customer
Your order has been collected from the store.
On the delivery options page during checkout, you will see if a signature is required; this is also shown on the product information page while you’re shopping. If nobody is available to sign for the parcel, it may be returned to the depot. Please see the courier’s website for more information on how to obtain your parcel. You can find your tracking link in the email we sent when your order left our warehouse.
Click & Collect
This service is available in the majority of UK stores. Stores offering this service will be selectable during the delivery options stage of checkout.
You can also see if Click & Collect is available by looking up the services a store offers, using our store locator.
We’ll send you a text message and an email which will confirm your order number and where in store to collect from, so please ensure we have your up to date contact details.
You can also track your order using the Boots AI Assistant, ask the Boots AI Assistant 'where is my order?'. You can then enter your order number to receive your updated order information.
To speed things up when you collect your parcel, please bring your order number (you can show us your text message or email). It’s also a good idea to have photo ID on you just in case we need to see it. If you placed the order in store, please bring your till receipt with you.
The time your parcel will be scanned in will vary depending on your chosen store. Don’t worry, we’ll send you an email or a text message when your order is ready to collect.
Your ready to collect text message from us will tell you where to go in store. Simply head into your chosen store and speak to one of our in store colleagues at the designated area, who will be happy to help.
If you’d like a friend or relative to collect an order on your behalf, we suggest you contact the store where your order is being stored and let them know that someone will be collecting it for you. It’s also a good idea if that person brings along the order number and a form of photo ID.
We’ll keep your order safe in store for 7 days after your chosen collection date. If you don’t pick it up during that period of time, your items will be returned to the warehouse and we'll automatically refund you. Please contact your chosen collection store if you’d like them to keep your order for longer than 7 days.
Airport & train station click & collect
Yes, however, there are exclusions on what you can order to an airport store. Please visit the relevant airport’s website to find these exclusions.
To place an order for delivery to an airport store, enter the airport name into the town field on the collect from store section of checkout.
We don’t offer the 'click today, collect tomorrow' service in airport stores. Order from 2 weeks before you fly – please ensure you select a delivery date 3 days before your flight to allow us to prepare your parcel in time.
You can Click & Collect from selected train stations in the UK, including Waterloo, Victoria, Birmingham New Street and many more.
Stores offering this service will be selectable during the delivery options stage of checkout.
You can also see if Click & Collect is available by looking up the services a store offers, using our store locator.
Terms & conditions
*Delivery timings subject to change, please check Boots.com for the latest information.
- All delivery timescales are subject to availability
- If you select the Standard Delivery option your order may arrive on or before the date shown at checkout
- Your order may be despatched in more than one parcel and therefore could arrive at different times
- Some of your products may be despatched to you directly from our suppliers. These will be indicated on the product description page. Orders containing one of these products will be charged in full at the point of despatch of the first product on your order
- A signature will be required for certain delivery services and certain times. Where this is required you will be advised as you place your order
- The above delivery options do not apply to deliveries of prescription medicines, which are despatched directly from Boots Walsall pharmacy, generally using Royal Mail 1st class recorded delivery. Find out more about prescription deliveries
- Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays
- Delivery to the Scottish Highlands, islands and other remote areas may take longer. The date your order will arrive will be shown at checkout
- Free Standard Delivery when you spend over £25 in a single transaction isn’t applicable to Boots Kitchen Appliances, Boots Photo, Boots Personalised Gifts or Boots Hearingcare
**Free next day delivery - “HEALTHFNDD” code must be used for medicines and treatments, "DYSONFNDD" code must be used for Dyson products, "NEXTDAYNUTRITION" code must be used for sports nutrition products when you spend £25 or more, "SHARKFNDD" code must be used for Shark products. Codes must be used before checkout. One code per order and not available on in store orders, available online only. Subject to availability.
