Your authorisation

By providing us with personal information, including by accessing the Website, using our products and services, or otherwise engaging with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage and disclosure of your personal information in accordance with the terms set out in this Privacy Policy (as amended from time to time).

Purpose for collection of personal information

We will only collect personal information if it is for a lawful purpose connected with the products and services we provide, and the information is necessary for these purposes.

The type of personal information that we collect will depend on the purpose for which it is collected, but may include: a. contact information, such as your name, address(es), phone number(s) and email address(es); We may collect personal information (including health information) on

Source of personal information

We collect and use personal information provided by you through your use of the Website and when you apply for and/or access our products and services. If you choose not to provide personal information to us on request, this may mean we are unable to provide services to you, or it may affect the quality of those services.

We may collect personal information about you through third-party service providers, where you have agreed to the release of such personal information to us.

We may use your personal information in the following ways: to provide you with our products and services; communication between you and us related to our products and services; to assist us in developing and improving our products and services; to enforce our rights where necessary, in accordance with any contract or other terms and conditions to which you are subject; if you provide content to us (such as comments or reviews), to publish that content on the Website; to perform statistical analysis of customer behaviour and use of the Website.

Collection of personal information

We will not otherwise collect any personal information about you unless we have your permission, or you knowingly provide us the information. You may choose to interact with the Website anonymously, but we will not be able to contact you unless you provide us with some personal information.

Manner of collection of personal information

Generally, we will collect your personal information directly from you. For example, we collect your personal information directly from your use of the Website and the information that you submit to the Website. We also collect your personal information if you use the “contact us” functionality on the Website or you provide the personal information during conversations between you and us.

We may also collect your personal information from: your employer (e.g. if a workshop has been arranged with your employer and you are attending). Or any other person authorised by you or the Privacy Act.

If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has: a. authorised the disclosure to us and the collection, use and disclosure of their personal information by us in accordance with this Privacy Policy; and b. been informed of their right to access and request correction of their personal information.

Storage and security of your personal information

We maintain safeguards that are appropriate to the sensitivity of the personal information we hold on our customers. These safeguards are designed to prevent your personal information from loss or unauthorised access, copying, use, modification or disclosure.

Any information captured online is stored on our secure server and in a secured database. Physical (“hardcopy”) information provided to us is stored onsite at our headquarters. Whilst we strive to do everything reasonably possible to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us, and we are not responsible for the theft, destruction, or inadvertent disclosure of your personal information where our security measures have been breached. Any electronic transmission or physical transportation of personal information is conducted at your own risk.

Access to personal information

You can ask to access the personal information that we hold about you at any time. If you want to review, verify or correct your personal information, please contact hello@breathebetter.co.nz.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you e.g. material of an evaluative nature, or due to risk to public safety and/or harassment. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.

Correction of personal information

Where your consent was required for our collection, use or disclosure of your personal information, you may, at any time, subject to legal or contractual restrictions and reasonable notice, withdraw your consent. All communications with respect to such withdrawal or variation of consent should be in writing to hello@breathebetter.co.nz. We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible.

Accuracy and updating of your personal information

It is important that the information contained in our records is both accurate and current at the point that we provide products or services to you. If your personal information happens to change during the provision of products or services to you please keep us informed of such changes. We will use our best endeavours to ensure that all personal information that is held shall not be used without taking such steps (if any) as are, in the circumstances, reasonable to ensure that, having regard to the purpose for which the information is proposed to be used, the information is accurate, up to date, complete, relevant, and not misleading.

Retention of personal information

Except as otherwise permitted or required by applicable law or regulatory requirements, we will retain your personal information only for as long as we believe is necessary to fulfil the purposes for which the personal information was collected (including, for the purpose of meeting any legal, accounting or other reporting requirements or obligations). We may, instead of destroying or erasing your personal information, make it anonymous such that it cannot be associated with or tracked back to you.

Use of personal information

We may use your personal information: a. for the purposes described in this Privacy Policy; or b. for any additional purposes that we advise you of and, where your consent is required by law, we have obtained your consent in respect of the use or disclosure of your personal information. We may use your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

Disclosure of personal information

We may disclose information about you (including your identity) to a third-party for the following purposes: conducting legal proceedings or other investigations; providing our products and services to you; enabling a third party to provide services to us or to you; Third-parties that we may share your personal information include: a. Product Providers in relation to your requirements anyone who we are legally required or authorised to share your information with, including regulators and government agencies; and other third-party suppliers or service providers that you give us permission to share your personal information with.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.

Cross-border disclosure of personal information

We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand. We may also disclose personal information to third-party suppliers and service providers located overseas for some of the purposes listed above. Where personal information is transferred outside of New Zealand, we will ensure that such third-party is subject to comparable privacy laws to New Zealand or is required to protect the personal information in a way that is comparable to New Zealand’s privacy laws.

Unique identifiers

We may assign you a unique identifier to enable our systems and processes to function efficiently during the provision of our products and services to you.

Our Website

When you visit the Website, we collect certain information about your device and your interaction with the Website. We may also collect additional personal information from you if you complete a contact form. The type of information we collect about your device includes: the version of web browser you are using, your IP address and time zone, cookie information, what sites you visit and how you interact with the Website. We collect this information to help load the Website accurately for you, and to perform analytics on usage of the Website to optimize the performance. This information is collected automatically when you access the Website using cookies, log files, web beacons, tags, or pixels which enables us to recognise your device any time you visit the Website. We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you and we may share the information we collect about your use of the Website and your interaction with our advertisements on other website with our digital advertising partners. We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your personal information here and you can opt-out of Google Analytics here. You can opt out of targeted advertising by changing your Facebook and Google settings.

Cookies - a cookie is a small amount of information that’s downloaded to your computer or device when you visit the Website. We may use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies provide us information on how people use the Website, for instance whether it’s their first time visiting or if they are a frequent visitor. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and 90 days from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of the Website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. Please note that blocking cookies may not completely prevent how we share information with third parties such as our digital advertising partners. To exercise your rights or to opt-out of certain uses of your information by these parties, please follow the “optout” instructions above.

Do not track - please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Security. As the Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links and third-party advertisements. The Website may contain links to other websites operated by third parties. The Website may also display advertisements, which are hosted by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website or advertisement providers and we are not responsible for other privacy policies or the content of any third-party website or advertisements. Third-party websites are responsible for informing you about their own privacy practices. Our digital advertising partners may use cookies, web beacons or other web tracking techniques to collect non-personally identifiable information about your activities on the Website and other websites that you may visit to provide you targeted advertising based upon your interests.

Changes to our Privacy Policy

We reserve the right to modify or amend this Privacy Policy from time to time for any reason. Any changes will apply from the date we post the updated Privacy Policy on the Website. We may change this Privacy Policy from time to time by publishing an updated version on the Website to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use the Website you will be deemed to have accepted the updated Privacy Policy. If we make any significant changes, we will provide you with reasonable notice of such changes through the Website or via other means such as email. By using our services and/or accessing the Website after such notice period, you will be deemed to have accepted the updates to this Privacy Policy. If you do not agree to any change, you must immediately notify us and stop using our services and accessing the Website.

How to get in touch with us or access your information

If you have any questions on this Privacy Policy or would like to request access to or correct the personal information that we have collected about you, you can contact us at: hello@breathebetter.co.nz or phone +64 (0)22 023 4070

Breathe Better clients