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Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialize in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalize on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

    World Life Insurance Report 2025

    Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

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    TechnoVision 2024: Financial Services

    Explore how you can leverage the power of technology to augment human capabilities – and prompt the future.

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    World Property and Casualty Insurance Report 2024

    Become an underwriting trailblazer: Chart your transformation across a shifting risk landscape.

    Read the report

      The insurance segments we serve

      Property and casualty insurance

      Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

      We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data and AI, intelligent automation, and partner ecosystems.

      Life, annuities, and benefits

      An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

      We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

      Health insurance

      Digitization of Healthcare is revolutionizing the ways in which care is delivered and paid for, continuously reshaping the value delivered.

      We are empowering the advancement of care access, delivery, and quality, focusing on wellness and simplified & equitable healthcare ecosystem.

      Transforming Insurance with Innovative Solutions

      Cloud for financial services

      Unlock the full potential of your cloud investments

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        Smart underwriting

        To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

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          Digital core for insurance

          Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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            Sustainability for financial services

            Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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              Transform your insurance business with Capgemini’s expertise

              Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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              Research and insights

              Capgemini Research Institute

              Embrace data to accelerate sustainability
              Point of view

              Enterprise maturity model for Microsoft business applications in FS
              Point of view

              Embracing the power of predictive analytics: Are your underwriters ready for change?
              Point of view

              The effect of deglobalization on insurance
              Point of view

              The road to AI-driven insurance
              Point of view

              Elevate underwriting accuracy and efficiency
              See all our insights on Insurance

              Client stories

                A new platform opens the door to innovation for a global insurer

                By working with Capgemini, the company enhances operational efficiency, improves customer engagement, and sets the stage for the latest insurance innovations

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                A leading insurer grows its customer base by investing in its underwriters

                Shorter time-to-market for more personalized product offerings thanks to a modular platform

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                How a global P&C insurer is winning over the next generation of customers

                The company worked with Capgemini to develop a new digital foundation and channel strategy, transforming customer experiences with unified and centralized services

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                Capgemini supports Zurich Germany in accelerating a strategic IT transformation

                By partnering with Capgemini, the insurance company implements the Guidewire platform for Property & Casualty Claims Management insurance and accelerates its digital transformation with the introduction of agile collaboration models

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                Wawanesa unlocks agility and boosts time to market for rapid product innovation

                Collaborating with Capgemini, Wawanesa makes a strategic transition to a unified Guidewire platform across all its property and casualty (P&C) business lines to reduce its infrastructure costs while minimizing risks and disruption to operations

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                  Expert perspectives

                  Healthcare, Technology

                  Enhancing the payer-provider partnership

                  Capgemini
                  Nov 6, 2024
                  Data and AI, Technology

                  Beyond knowledge management: Unlocking Gen AI's full potential in financial services

                  Oct 16, 2024
                  Healthcare, Technology

                  Insuring the future with a payer-provider partnership

                  Capgemini
                  Sep 10, 2024
                  Read more

                  Meet our experts

                  Adam Denninger

                  Global Industry Leader, Insurance
                  Adam Denninger leads Capgemini’s global strategy and product management for the insurance industry and manages its relationships with the insurance technology ecosystem. Adam has 20+ years of experience creating and delivering solutions at the intersection of business and technology.

                  Shane Cassidy

                  Executive Vice President, Financial Services; Insurance Business Unit Leader
                  Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

                  Satish Weber

                  Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader

                  Kiran Boosam

                  Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
                  Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

                  Samantha Chow

                  Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
                  Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

                  Andrew Hood

                  Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

                    Awards and recognition

                    Capgemini Named Leader in Everest Group’s Cloud Services for Insurance

                    We lead in insurance cloud services with global presence, thought leadership, and innovative solutions, earning leader status in Everest Group’s 2023 assessment.

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                      Best Advancing Software Testing Practice Award

                      This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

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                        Awarded Migration Acceleration Specialization by Guidewire

                        First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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                          Leader in ISG Provider Lens™ for insurance ITO services 2023 (EU and NA)

                          We help our insurance clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations.

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                            Our partners for digital insurance solutions

                            We partner with leading technology companies to power business transformation in insurance, helping our clients optimize operations and deliver exceptional, personalized experiences driven by cutting-edge innovation.

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                            Connect with our experts and read the latest industry insights on our dedicated LinkedIn page

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