CDS Multi-Vendor Support Services streamline enterprise support, simplify operations, cut maintenance costs, and extend the lifespan of your data center assets.   We provide assistance throughout the entire asset lifecycle, both during it's Service Life and after the OEM's End of Service Life (EOSL).  CDS minimizes risk by partnering with OEMs to provide the most efficient, cost effective Post Warranty and Post-EOSL support. Reach out today!

MANAGE STEADY STATE

DATA CENTER MAINTENANCE
  • Storage maintenance
  • Server maintenance
  • Network maintenance
  • Data Warehouse maintenance

MANAGE CHANGE

ON YOUR TIMELINE

  • Infrastructure assessments
  • Data center relocation
  • Equipment upgrades

MANAGE END OF LIFE

PROTECTING YOUR PRIVACY

  • Safe & secure data destruction
  • Environmentally safe asset decommissioning
  • Remarketing services

CDS MULTI-VENDOR SUPPORT SERVICES

We partner with leading OEMs to deliver comprehensive data center support, from extending in-warranty coverage for high-demand systems to Post-Warranty, End-of-Life (EOL), and End-of-Service-Life (EOSL) support. CDS helps you maximize the lifespan of your valuable data center assets while providing seamless multi-vendor support tailored to your needs.

Dell EMC NetApp HPE Hitachi Vantara Brocade IBM Cisco Lenovo Fujitsu StorageTek Nutanix Sun Oracle Juniper
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CDS PROPRIETARY MAINTENANCE SOFTWARE

Our Raytrix ESS™ maintenance suite, empowers us to detect and address potential problems, delivers storage secure remote access, advanced monitoring and management.

DECADES OF REAL-WORLD OEM EXPERIENCE

CDS boasts over 30 years of servicing your data center, with OEM trained L3 engineers & consultants. In fact over 85% of our people come from a technical OEM background!  We understand your needs.

OEM TRUSTED MULT-VENDOR SUPPORT SERVICES

CDS is a multi-vendor support services delivery partner to the world’s largest OEMs.   We support all lifecycle stages, which makes us a one stop shop, simplifying problem resolution and cost savings.  

EXTEND THE LIFE OF YOUR EQUIPMENT & SAVE

With CDS we can prolong the longevity of your system and reduce your operational expenses.  Make decisions best for your company, and timeline.

MORE FLEXIBILITY FOR STRATEGIC PROJECTS

Free up resources for internal IT strategic projects.  Simplified administration with a single point of contact for your server, network and storage maintenance needs across all vendors.  Flexible contract terms.

FULL ASSET LIFECYCLE SUPPORT

CDS is with you through the full IT asset lifecycle. Start as early as extending OEM warranty, all the way through decommissioning and reselling/recycling your IT assets, and everything in between.

SIMPLIFY, SAVE, SUSTAIN

CDS is trusted by today's largest OEMs to provide MVS around the world with follow-the-sun support.  We support you through all the asset lifecycle for as long as you choose to maintain your Data Center assets. Our team of OEM trained professionals, understands your needs, simplifies your processes, saves you money, and helps you phase out systems on a timeline that suits your business, which can far surpass the OEM EOSL.

 

CDS Mult Vendor Services Support Center

Natrinsic-CDS-Logo-SVG ENTERPRISE DATA WAREHOUSE SUPPORT

Natrinsic a Division of CDS, is a trusted industry leader in Enterprise Data Warehouse whole system support.  Many enterprise system issues are related to complex system software/configuration issues, beyond hardware faults.  They also require configuration changes once hardware is replaced in order to maintain system integrity and performance.   Natrinsic a division of CDS is trusted by many Fortune 500 Companies around the world to resolve these issues.  Click on the logos below to be redirected to Natrinsic A Division of CDS Website for more information.

Oracle
Teradata
Netezza
30
+
YEARS OF EXPERIENCE
From remote technical support and field engineering to data destruction and asset decommissioning and everything in between.
1000
+
FIELD ENGINEERS
Strategic and integrated partners in 50+ countries, backed by a proven logistics network, we can ensure your equipment is serviced efficiently.
7x24x
365
PROACTIVE MONITORING SERVICES
Allows our engineers to identify and resolve potential issues before they escalate.

SEARCH END OF SERVICE LIFE DATES 

See if your data center storage, network or server hardware is at EOSL. 

 

UNDERSTANDING YOUR ASSET LIFECYCLE

Discover how CDS integrates into your asset lifecycle. We enhance your OEM support throughout the entire lifespan of your mission-critical IT assets. By partnering with leading OEMs, we offer seamless multi-vendor EOSL support, empowering you to manage migration timelines while extending the life and improving ROI on your high-cost IT assets.

Learn what we can do for you based on the age of your assets.

Years 0-3
Years 3-6
Years 6-12+

OEM Warranty: Years 0-3

OEM:
    ·  supplies warranty
    ·  promotes and markets the equipment
    ·  creates firmware, patches or upgrades

CDS offers:
   · flexible Multi-Vendor supplemental 
     support for mission critical systems
   · infrastructure assessments 
OEM CDS
24x7x365 onsite support
Warranty & post warranty support
Locally stocked & guaranteed parts
Engineer callback in 30 minutes or less
Flexible SLA
Easy out agreements & locked in prices
Software updates & bug fixes

OEM End of Life (EOL): Year 3-6

OEM:
    · stops production of the equipment
    · reduces firmware, patches or upgrades 
    · ends warranty, costly extended warranty

CDS offers
   · flexible Multi-Vendor Post-Warranty support
   · data center relocation services
   · data center modernization 
   · infrastructure assessments
   · equipment expansions
OEM CDS
24x7x365 onsite support
Warranty & post warranty support
Locally stocked & guaranteed parts
Engineer callback in 30 minutes or less
Flexible SLA
Easy out agreements & locked in prices
Software updates & bug fixes (usually available for up to 3 years after EOL Date)

OEM End of Service Life (EOSL): Year 6-12+

OEM:
    · no longer produces the equipment
    · no firmware, patches or upgrades 
    · no warranty, no extended warranty

CDS offers:
   · flexible Multi-Vendor Post-EOSL Support
   · equipment expansion / augmentation
   · data center relocation
   · asset decommissioning
   · secure data disposal
   · asset resale / recycling
OEM CDS
24x7x365 onsite support
Warranty & post warranty support
Locally stocked & guaranteed parts
Engineer callback in 30 minutes or less
Flexible SLA
Easy out agreements & locked in prices
Software updates & bug fixes (Normally available until 3 years after EOL Date)

STREAMLINE YOUR SUPPORT WITH CDS PROPRIETARY SOFTWARE 

CDS and Raytrix MVS platform provide certainty and predictability through comprehensive support services to enterprises whose success depend on the performance, reliability, security and efficiency of their infrastructures.  Nebula is CDS 'spares management platform, offering speed, accuracy, and scalability that our competitors simply can't match.   Kyli-e is CDS AI driven proactive ticket resolution for faster, more accurate service which will reduce your operations disruptions.

RAYTRIX
NEBULA
KYLI-E

Raytrix: Proactive Monitoring and Fault Detection

Raytrix, CDS' advanced remote access platform, is designed to seamlessly service your storage devices while ensuring proactive monitoring and fault detection. With intelligent call-home functionality, Raytrix provides early detection of errors in your DELL EMC storage, Hitachi Storage and selected HP storage systems, enabling faster resolution and minimized downtime.

Why Choose CDS with Raytrix?

  • Secure, seamless remote access for efficient and successful storage servicing
  • Intelligent call-home functionality that proactively monitors and reports errors in real-time
  • Early fault detection, offering peace of mind by preventing critical issues before they arise
  • Integration with existing systems, ensuring smooth operations with minimal disruption
  • Heartbeat functionality ensures that your systems are online.
  • Bin file management system to enable reconfiguration of systems.

With Raytrix, CDS provides peace of mind, knowing that your storage devices are monitored for early fault detection

CDS Raytrix Proprietary Software

Nebula: Revolutionizing Spare Parts Management

Nebula, CDS' proprietary spares management platform, is designed to elevate hardware support through intelligent automation. By integrating seamlessly across our organization, Nebula transforms the once time-consuming process of configuring spares kits into a streamlined, efficient operation.

Our highly skilled technical team can now assemble complex kits in minutes, enabling faster service delivery and global parts distribution. With Nebula, CDS stands out as a leader in multi-vendor support, offering speed, accuracy, and scalability that competitors simply can't match.

Why Choose CDS with Nebula?

  • Instant, precise analysis and a configuration matrix for over 2,500 different OEM models with more than 32,000 sub-components
  • Scalable architecture that evolves with growing market demands
  • Rapid quoting and configuration analysis across major OEM groups, slashing response times from days to minutes
  • A future-focused approach with real-time tracking, trend analysis, and deeper system integrations on the horizon
CDS Nebula Proprietary Software

Kyli-e: Elevating Service Precision through Automation

Kyli-e represents the next evolution in support automation, empowering our customers to experience proactive, intelligent support across all touchpoints. Designed to integrate seamlessly with our Nebula platform, Kyli-e reduces downtime, streamlines ticket resolution, and enhances predictive maintenance.

With Kyli-e, we take multi-vendor support beyond just reactive troubleshooting, providing forward-thinking solutions that anticipate and solve issues before they affect your business.

What Kyli-e Brings to CDS’ Advantage:

  • AI-driven ticket resolution for faster, more accurate service
  • Proactive support that addresses issues before they escalate
  • Seamless integration with our existing Nebula system for end-to-end parts and service management
  • Reduced operational disruptions and increased hardware lifespan through predictive analytics
CDS Kyli-e Proprietary Software

WHY CDS?

Our mission is to help you take control of your own IT asset timelines, and to extend the life of your Data Center Assets. From remote technical support and field engineering to data destruction and asset decommissioning, and everything in between.

SEE THE CDS PARTNERSHIP ADVANTAGE

CDS partners with leading OEMs to minimize risk and deliver seamless post warranty and post-EOSL multi-vendor support, ensuring that both your OEM and non-OEM data center equipment are fully protected and serviced. We simplify your operations by providing a single point of contact for all your support needs, including EOSL coverage which often is not provided by OEMs, or ends before you are ready to upgrade or migrate. This approach reduces costs and streamlines your processes. If you’re a smaller company without an existing OEM relationship, reach out to us—we can support you directly.

OEM ALONE CDS MVS VIA OEM
24x7x365 onsite support
Post Warranty Support
Locally Stocked & Guaranteed Parts
Support for Non-OEM Hardware
Engineer callback in 30 minutes
Flexible SLAs
Easy out agreements & locked in prices
Proactive Monitoring
Software updates & bug fixes before end of warranty
Software updates & bug fixes after EOSL

The support has been very good from Natrinsic. Some of the staff I work with at Natrinsic were the best support staff I worked with when they were with IBM. Overall our segue from IBM to Natrinsic has been a smooth transition.

C. WOODS
Fortune 500 multinational financial services company

CDS BLOG

IT ASSET LIFECYCLE SUPPORT BY CDS

CDS is here for all the asset lifecycle.  Change and retire your equipment on your time frame.  When you are ready to change, migrate or even decommission your systems, CDS is here for you.   Check out our other service offerings.  

MANAGING STEADY STATE DATA CENTER MAINTENANCE

Extend the life of your IT Assets Post Warranty and Post-EOSL.
 

Storage maintenance
Server maintenance
Network maintenance

MANAGING CHANGE

When you decide it's time for a transition, CDS is on standby to support you with:

Infrastructure Assessments
Data Center Relocation
Equipment Upgrades

MANAGING END OF LIFE

When it's time for your system to be retired, CDS is here to guarantee the safe and secure disposal of your data and hardware.

Data Destruction
Asset Decommissioning
Recyling/Re-Marketing

PARTNER WITH CDS 

REACH OUT TODAY!