opinionThe hidden costs of your helpdeskMost employees don’t give the IT helpdesk much thought until there’s a problem. Unfortunately, businesses may overlook the hidden costs that even minor IT issues can bring. 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Vanessa Escrivá, the multinational insurance company’s corporate director of technology, explains the three pillars of the company's strategic plan, and the roles investment, talent, and AI play.By Esther Macías Sep 20, 2023 9 minsCIOInsurance IndustryDatabase Design Show more Show less View all Resources whitepaper Reimagine Your Privileged Access Management Program In today’s increasingly complex IT landscape, trends like persistent cyber threats, cloud and IoT adoption and the emergence of generative AI have heightened the need for effective privileged access management (PAM) solutions. The post Reimagine Your Privileged Access Management Program appeared first on Whitepaper Repository –. 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