A new Total Economic Impact™ study from Forrester Consulting, commissioned by ScienceLogic, examined four enterprises running large, complex IT estates to see the results of an investment in ScienceLogic’s SL1 AIOps platform. This study shows how ScienceLogic helped its customers get the most out of their IT infrastructure as well.
For a composite organisation representative of interviewed customers, over three years, ScienceLogic delivered:
- 20,100 hours of saved incident labor costs
- $1.2M in avoided ticket creation effort and $473,700 in avoided ticket routing and rerouting effort due to reduction in incident “noise”
- $5.84M in total benefits
- 157% ROI
- Payback within 6 months
According to a VP of advanced solutions group in the IT services industry interviewed for the study, “We saw a better than 80% reduction in incident-related noise. We went from 2,000-plus [incidents] for one large client of ours in one week to about 275, and we saw that consistently [with] several of our large clients.”
If you want to learn how ScienceLogic customers reduced incident noise, increased operational resilience and reliability, and delivered improved service level performance, download the new Forrester Consulting Total Economic Impact™ study today.
