Returns Form

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returns form

Our 5 year guarantee covers any roses that have failed to thrive once planted and maintained correctly within the 5 year period post-purchase. The 5 year guarantee applies to roses purchased directly from David Austin. Please fill out the form below to begin the returns process. Please ensure to provide as much information regarding your rose as possible; it is imperative that we have your order number, your rose's care history, and supporting photographs of the rose's in question. If you have any further questions please use our Live Chat service which can be found in the bottom right-hand side of your screen.

First Name *

Last Name *

Email *

Phone Number *

🇬🇧

+44 7400 123456

Order Number *

Which variety would you like to return? *

Please advise if your rose has been fed, how often it has been watered and if your rose has suffered from any disease *

Please tell us if you would like a refund or a like-for-like replacement *

Refund

Replacement

Please upload a photo of your rose *

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5 Year Guarantee

If your rose fails to grow, we’ll replace it for free

RHS Gold Medal Winner 2024

We’ve won 28 RHS Chelsea Flower Show Gold Medals

British Grown

Our roses are grown in England, in our rose fields

Lifetime Support

We're committed to helping you through every stage of growing roses

For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand until they are ready to be passed onto you, to be enjoyed in your own gardens.

Easy way to shop for something special!

I have always found David Austin Roses not only delightful in all that you want in a Rose but also on the help to choose the perfect gift.

Rosemary Dunn
Can always trust the quality of roses

The packaging is great and never a problem with delivery. I have had a few now and hoping for a great Summer to show them off.

Gary O’Sullivan
Incredible customer service

I have asked for all sorts of advice regarding my roses and my rose garden, and the staff at David Austin have been so incredibly generous.

Wanda Doe

Our Handbook of Roses 2025

Why not order a copy today and look forward to receiving the newest edition of our handbook on your doorstep.

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Get in touch

Call us on 01902 376300

Email us help@davidaustinroses.co.uk

Opening hours

Monday–Friday

8:30am — 6:00pm
Saturday

8:30am — 4:30pm
Sunday

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