FAQ for End Users

If you placed an order without a De Gruyter account, we will have set up an account for you. Please go to degruyter.com and click on ‘Log in’ in the top right-hand corner.

You can set your password using the ‘Forgot your password?’ link. Use the email address you used when placing your order and follow the instructions in the email you receive. This will enable you to set your password and log in.

When you have logged in, go to your account on the top right-hand corner of the page.

Click on ‘My publications’ to see links to titles you have ordered.

If you already have a De Gruyter account please log in to see new orders, or use the ‘Forgot your password?’ function to reset your password.

Passcodes are usually made available for society members or editors of journals. They are not available for general access.

Go to https://www.degruyter.com/login. On the next page, you will be given the option to add a passcode using the grey button on the right hand side labelled:

Other Access Methods
Login with registered email or passcode

Click this button and you can enter your passcode. Once you have logged in you will find your accessible resources in the menu in the top right-hand corner under ‘My publications’.

The reason could be that the title was published by one of our publisher partners.

Due to security concerns most of our partners have requested us to remove the complete PDF for download from the platform, since our eBooks are all DRM free.

Those titles can be read and downloaded chapterwise only.

Partners for which full texts are available are:

• Amsterdam University Press
• Central European University Press
• DETAIL
• Gütersloher Verlagshaus
• Iberoamericana Vervuert
• Verlag Dr. Otto Schmidt
• RWS-Verlag
• transcript Verlag
• Vincentz Network

• The site requires the latest version of Microsoft Edge, Google Chrome or Mozilla Firefox as a browser.

Yes, the site is built using responsive technology and opens automatically when accessed from a mobile device or cellphone.

Please send all orders, inquiries and claims to Customer Service De Gruyter. You will receive a confirmation email with a ticket number.

Important: Please quote this ticket number on any further inquiries about your order.

Orders are processed within 24 hours. Inquiries are responded to within 72 hours.

Please see Handling and Fulfilment for delivery times.

Outside Germany per 5 kg:

• Printed papers international economy: € 0.47 per shipment plus € 3.90 per kg (not available within the EU)
• Printed papers international priority: € 0.78 per shipment plus € 5.82 per kg

Shipment fees apply worldwide. If no shipping method is specified, the cheapest method will automatically be selected.

Handling usually takes a maximum of 2 days after order processing. Afterwards the following terms apply:

DHL – Economy

Collection: Daily.
Tracking system: available via HGV on request.

Countries: Germany, Europe outside EU, worldwide.
Customers: All.

Delivery Times:

EU: not applicable.
Europe outside EU: 6–12 days.
Middle East: 8–15 days.
Asia: 8–15 days.
Oceania: 10–15 days.
Africa: 10–15 days.

DHL – Priority

Collection: Daily.
Tracking system: available via HGV on request.
Countries: Germany, EU, worldwide.
Customers: All.

Delivery Times:

EU: 2–5 days.
Europe outside EU: 3–9 days premium.
Middle East: 3–9 days.
Asia: 6–12 days.
Oceania: 8–10 days.
Africa: 6–12 days.

Collection by IBS

Collection: Monday and Thursday.
Tracking system: accessible via HGV.
Countries: United Kingdom, France, Netherlands, Belgium, and Switzerland.

Customers:

• Contract customers in Netherlans, Belgium and Switzerland.

• Wholesalers and institutional clients in the United Kingdom only.

• Shipping companies in United Kindom, France and Netherlands only.

Delivery Times:

Monday collection:

• Delivery to shipper in United Kingdom Thursday, shipment departs United Kingdom between Friday and Sunday. depending on flight schedule.

• Delivery to United Kingdom customer Friday, latest Monday.

Thursday Collection:

• Delivery to shipper in United Kingdom for consolidation on Monday, departure from United Kingdom is then usually Wednesday.

• Delivery to United Kingdom customers Tuesday or Wednesday.

As soon as the order has been processed by our invoicing system the ordered item will be transferred to the online account of the end user and notification will be sent out to the email-address specified in the order. The activation may take up to 24 hours after receipt of the confirmation. After access has been activated the purchased content will be marked with a Licensed Access icon and can be used on Degruyter.com.

For licensed access please send all your technical queries concerning the webshop or online access to our Technical Customer Service.

As a De Gruyter trade customer you can register for our customer portal at https://hasso.hgv-online.de/ha... and enjoy the following benefits:

• Access a clear overview of your order details.

• Check your order status and track your orders.

The email address you entered will be used as your contact address for the customer portal.

Books, eBooks and Standing Orders for Book Series:

• Title

• ISBN (please select the ISBN for the chosen format)

• Quantity

• Billing address

• Shipping details (if different from above)

• Full shipper address if using freight

• Email address should you wish to receive invoices, credit notes and other notifications electronically

Journals, Yearbooks, Databases:

• Title

• ISBN (please select the ISBN for the chosen format)

• Quantity

• Billing address

• Shipping details (if different from above)

• Full shipper address if using freight

• Email address should you wish to receive invoices, credit notes and other notifications electronically

Additional information for electronic products:

• Institutions: Complete address of end user

• Institutions: Email address for access confirmation

• Institutions: IP range

• Private customers: Email address

Books, eBooks, series (orders): DFÜ, Nielsen Book Data, EDIFAKT (trade book supply).

If you would like to set up electronic book ordering via EDI EDIFAKT please contact our Technical Customer Service.

Journals, yearbooks (subscriptions): ICEDIS, agent to publisher format

• Wire transfer

• Check

• Credit card

Our details:

BTV AG
BLZ 720 123 00
Kto.-Nr. 786 842 100
IBAN: DE81 7201 2300 0786 8421 00
BIC/Swift: BTVADE61XXX

Commerzbank AG

BLZ 100 400 00
Kto.-Nr. 200 990 001
IBAN: DE39 1004 0000 0200 9900 01
BIC/Swift: COBADEFFXXX

Deutsche Bank AG
BLZ 100 700 00
Kto.-Nr. 880 559 000
IBAN: DE95 1007 0000 0880 5590 00
BIC/Swift: DEUTDEBBXXX

Vorarlberger Landes- und Hypothekenbank AG

BLZ 58000
Kto.-Nr. 554 347 010
IBAN: AT54 5800000 554347010
BIC/Swift: HYPVAT2B

Please send all inquiries concerning receipt of payment, balance of debit accounts, etc. to [email protected].

To receive monthly statements electronically please send your email address to our accounting team.

• Two days after an account has become due the first payment reminder will be sent.

• If there is no response from the customer within 14 days a second reminder will be sent.

• If there is no response from the customer within a further 14 days a third reminder will be sent and a block will be placed on new deliveries.

• After a further 14 days without a response a fourth reminder will be sent and an attempt will be made to collect payment by telephone.

• If an invoice remains unpaid after the fourth reminder payment, a collection process will be initiated.