Capitec Cash Send is a money transfer service that allows Capitec Bank customers to send money quickly and easily to anyone with a South African cellphone number. However, there may be times when you need to cancel a Cash Send transaction. Maybe you made a mistake, or perhaps the recipient never received the money. Whatever the reason, cancelling a Cash Send is a straightforward process.
Step 1: Log into your Capitec Bank app
The first step is to log into your Capitec Bank app using your account details, including your ID number and password. Once you're logged in, navigate to the 'Transact' tab on the app's main menu.
Step 2: Select 'Cash Send'
Once you've accessed the Transact tab, you'll see several options, including 'Cash Send'. Select this option to reveal your recent Cash Send transactions.
Step 3: Choose the transaction you want to cancel
Find the Cash Send transaction that you want to cancel and select it. The transaction details will be displayed on your screen, including the recipient's name and cellphone number and the amount of money sent.
Step 4: Cancel the transaction
To cancel the transaction, scroll down to the bottom of the screen and select the 'Cancel Transaction' button. The app will ask you to confirm your decision, and once you confirm, the transaction will be cancelled.
Note:
If the recipient has already accepted the Cash Send, you will not be able to cancel the transaction through the app. You will need to contact Capitec Bank's customer service center and explain the situation to a representative.
Conclusion
Cancelling a Capitec Cash Send transaction is a simple process that can be done through the bank's mobile app. It's important to double-check your information and make sure you're cancelling the correct transaction. If you have any issues cancelling a transaction, don't hesitate to contact Capitec Bank's customer service team for assistance.
