DoubleJump Academy: Professional VFX & CGI Training

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Frequently
Asked Questions

Pre-sale Workshops:
If you have purchased a pre-sale workshop, you can request a refund within 7 days of your purchase. However, after the initial 7 days, refund requests will not be accepted. The reason for this policy is to ensure that the pre-sale workshops have a fair chance to succeed. Once an instructor begins working on a workshop, excessive refund requests can jeopardize the workshop's viability and undermine the hard work put in by the instructors.

We have modeled our pre-sale policies after those of Kickstarter.
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In the event that we do not achieve the desired quota (a specified number of seats sold) for the workshop, the workshop will not be conducted, and all participants will receive a full refund. This ensures that you will not incur any financial loss if the workshop does not meet the required participation threshold.

Immediate Access Workshops:
For workshops that are available for immediate access upon purchase, you have a 14 days refund policy if you are dissatisfied with the workshop. However, if you have watched more than 15% of the workshop content, a refund will not be provided. You have up to 14 days from the date of purchase to request a refund.

We appreciate your understanding of these policies, which are designed to strike a balance between supporting our instructors and ensuring customer satisfaction. If you have any questions or require further assistance, please do not hesitate to reach out to us.

Refund Policy for Tutorials
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‍No Refund After Files are downloaded Once a tutorial has been purchased and the accompanying files have been downloaded, refunds will not be granted.

This applies even if the video tutorials have not been watched.
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‍Eligibility for Refunds
‍Refunds may only be considered if the user has not downloaded any files or accessed the course materials. In case of a technical issue preventing access to the tutorial, users must contact our support team within 14 days of purchase for assistance.

‍Non-Refundable Circumstances
‍Change of mind after purchase. Failure to watch the tutorial after downloading the files. Claims of dissatisfaction without valid reasons related to content quality or technical issues.
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‍Requesting a Refund If you believe you qualify for a refund, please contact our support team at [email protected] with your order details and a valid reason for your request.

By purchasing a tutorial from us, you agree to this refund policy. We appreciate your understanding and support.
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Refund Policy for Price Changes:

Refunds will not be issued solely due to subsequent price reductions or sales events.
The price paid at the time of purchase is final and binding, regardless of future promotional offers or discounts. Customers who have purchased a workshop at full price are not eligible for retroactive discounts or partial refunds if a sale occurs after their purchase.
Sale Period: Sales and promotional offers are time-limited and apply only to purchases made during the specified sale period.
Previous purchases made outside of the sale period are not eligible for sale prices or discounts.
Price Matching: We do not offer price matching or adjustments for previous purchases based on current or future sale prices.

Empowering vfx & cgi artists‍

Blockbuster Shot Building

Blockbuster Shot Building

Film FX - Reverse Engineering

Film FX - Reverse Engineering

Batmobile Burnout

Batmobile Burnout

Underwater Explosion

Underwater Explosion

Real-Time VFX for Games

Real-Time VFX for Games

The Ultimate Explosions Workshop

The Ultimate Explosions Workshop

Unreal Engine Complete Automotive Workshop

Unreal Engine Complete Automotive Workshop

Epic Environments for Movies

Epic Environments for Movies

Houdini for Games in Unreal Engine

Houdini for Games in Unreal Engine

Unlocking the Magic of Houdini

Unlocking the Magic of Houdini

Cinematics In Unreal Engine

Cinematics In Unreal Engine

Moonshot - Houdini FX Project

Moonshot - Houdini FX Project

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Underwater Explosion

Moonshot - Houdini FX Project

Mad Max War Rig Explosion

Real-Time VFX for Games

Environments for Beginners

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Empowering
vfx & cgi artists‍

Connect with a Global
Community of VFX Artists

"DoubleJump was extremely creative and easy to work with!

They were able to produce incredibly realistic simulations. And took our production to the next level!"

DoubleJump has been able to put out there from the start something that is very hard to come across: the ideal mix of technical insights shared with great communication skills and superb artistic results that speak for themselves.

How I wish this kind of content had been available much sooner!

Frequently
Asked Questions