Trust, teams and changing times

Long-time FM contributor Marie-Claire Ross wants to talk about trust. Her work, through her business, Trustologie, helps leaders, senior and middle management and their teams to build connections, first and foremost, across people and teams. COVID-19, and the shifts and disruptions it’s inflicted upon the workplace, has made trust more important, but also more elusive and high maintenance, than ever.

Ross says trust was almost seen as a niceto-have before the pandemic. Today, however, it’s a different story.

“People realise the benefits and how it makes such a difference,” says Ross.

She’s seen the issue of trust bubble to the surface in a number of ways. The first, is the very straightforward necessity